Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My account got suspended and its only been 2 weeks. i dont know what happened. i can not text or call. i was on a 90 day plan
@CS_AgentI need some urgent help. My daughter's plan is listed as suspended....and she is about to leave on a trip....and we have no reliable service. This is aboslutely unacceptable. I PMed, but have no reply.
Hello I joined on the 16th of August and I was billed on the 16th for my 30 day plan and billed again for the same amount.
Hi there, I started an account July 13th (90 day plan)Pick & Pay This plan includes: - 3 Choices- 3GB at 4G LTE Speed- Unlimited International Text- Unlimited Provincial Talk I was charged $150 on my CC on July 14th and I have a confirmation number,...
Just private messaged the mods team, but this is absolutely ridiculous. Paid in full for 90 days + 2 add ons on August 11. Less than 30 days ago. My number was successfully ported over, and today my account shows:Your account has been suspended. Make...
Today, without warning, my phone and plan service was suspended. I switched to PM at the end of July and I'm supposed to pay every 90 days $120. It is only August 19th and when I tried to make a phone call, an automated voice said I don't have an act...
I purchased a US addon this morning, I am in the US.It shows up in my purchased items.I have restarted the phone, manually chosen the operator, automatically chosen the operator and unchecked and rechecked roaming. I am using and android phone.This i...
My wife's account got suspended after a month of usage (were on a 90 day plan). Auto pay is and was set up but her account got suspended.I had to process a payment to get her unsuspended. I looked at transaction history and there was none! How is tha...
Something has triggered a significant accounting system glitch. Some, not all, accounts are being suspended even though paid up. A queue seems to be building so please plan for at least a day without service.There is NOTHING you can do to fix this. T...
Just a curiosity question...Anybody who is experiencing a suspended account today (August 19, 2017) when they shouldn't, was your number ported?And, if so, from where?
I joined Public Mobile on Aug 2, 2017 and paid the fees through my credit card. However, I could not text anyone this morning. (Aug 19, 2017) I checked my account and it was locked out because it said I didn't make a payment? I tried changing my APN ...
Hello. I just got on with public mobile less then a week ago. Last night I logged into my account to see my data usage and I notice my account said suspended in big bold red letter. I tried to use my phone and sure enough it is. I checked my visa to ...
I signed up as a new Public user last week and chose one of the 90 day plans. Processed payment of around $159 then had to add another $20 because account said not enough to pay for my selected plan. This is now $179 total charged to visa. Started my...
i am registered on an autopay account, and i started my plan on july 21 2017, today is august 18 2017 and i am on a 90 day autopay plan. My phone was suspended today for no reason, because my date for my next payment was due in 90 days. I paid again ...
Hello, I have cancelled my auto pay today, which is the date of my scheduled payment. I see nothing recent in the payment history and my credit card has not been charged yet. Will I still be charged for the next three months? I wish to change to a di...
I activated my account 1 week ago. Paid for 3 months of voice data and text. Money was taken out of my account. I could make phone callss and text till yesterday but today my account says suspended. Please resolve this ASAP
My 3rd acct was suspended for non payment 9 days after activating the account. The money was taken out of my bank account 9 days ago
Hey,My account has expired even though I paid for 3 months and it's only been one month. Please help. Thanks!
HelloI've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work it's suspended and it looks like 30-day pass for $10.00 was charged double time.I really need my phone number start to work immediately as t...
HelloI've changed my plan on August 18th. The payment went through successfully, but my new plan doesn't work it's suspended and it looks like 30-day pass for $10.00 was charged double time.I really need my phone number start to work immediately as t...
I am getting asked for a monthly payment but I just paid for the 3 months two weeks ago. My account is showing as suspended and is asking for a monthly payment. My earlier transactions are showing on public mobile and my credit card as paid. How can ...
So I i have the 90 plan 18 g plan for 150 what ever it is I used all my data and my plan was not due till Oct and now it's saying I must top up again i didn't think once you ran out of data that they would shut your service off now I'm out the money ...
Renewed my plan. Talk and text 2 gb data for 50 dollars. My data doesnt work anymore. I reset my settings removed sim card everything and nothing. Still im greeted with a page that says i have no data or im out of it or ive been banned it gives you f...
I paid for my first 3 month and this morning it is suspended saying that I have to make a payment.Please fix this problem.
I added 62$ on the 1st and now its saying it expired how can that be ???? I still have 11 days i thought i got 30 days not 18 .... not happy
Hi there,I activated a 3 months plan on Aug 4, and this morning the phone stopped working. My online account said plan expired and I needed to top off. I toped off so that I can keep using my phone, but why did this happen on the first place?
Hi!Cam anyone think why has my plan been suspended?My plan was changed /reactivated on 10 August by a Moderator when I queried having paid $37 by Visa Debit on 3rd August instead of $32 for 30 days' Provincial Calling and Global Texting. I have check...
I started using public mobile account a few days ago, with a 90$/90 days plan. First i somehow accidently made a 10$/30 plan by accident, but decided to let that slide and went with what i wanted. I paid the 10$ + 90$ on tuesday and now my account ha...
There appears to have been a major glitch with Public Mobile's system this morning (August 19, 2017) which is causing plans to expire and accounts to show Suspended prematurely in self-serve, along with being unable to use any services such as callin...
Hi, can a mod please assist me in completing my payment?I have auto-pay but my phone is not working, stating that there is an amount due when I call.I tried to manually pay online, it tells me I have a balance of $110, but when I go to pay it says $0...
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