Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suspending/pausing my account for 1 month

Hi,I am traveling for one month (out of country) and want to suspend/pause my account for that time period so I am not charged for not using my phone. Please let me know how to do this? Also, for some reason it says (under plans and add ons) that I...

Password reset link not working

Hi, I need a password reset on my PM account, but when I ask for a password reset link it takes hours to get the email and when I finally do, it tells me the reset link is already expired. Need to change the credit card info on my account ASAP and it...

Can't make a payment online.

I'm trying to make a payment online. It states that plan is expired. Says no balance is due but states I need to make a payment by May 06, 2018. Also, when I choose to pay the amount due, it doesn't top up my available funds. Do I need to change m...

Resolved! Can call but my number can’t be called in

Hi went to walmart today to purchase a PM sim. My current bell number is not in service as bell cut it off. Employee at walmart told me should be ok to port my old number. Now I can make a call but nobody can call me back. You think number is still p...

My Samsung Galaxy s7 and my wife's will not connect to the network

Hello:My phone (a galaxy S7) along with my wife's will not connect to the network...........I have activated the SIM cards, confirmed the APN setup and still nothing..........we were with Koodo before, transferred to Freedom for 1 day and then came t...

Resolved! Rewards monthly or Bill cycle ?

Hi Guys, Wondering with rewards is it done per cycle or month.Is it more beneficial to have a monthly plan of 120 day. Thanks

reactiver mon compte

j,ai pas utilisé mon compte plus de 3 mois il est désactivé. commen t le réactiver

Help

Hii have forgotten my login password and when I do the forgot password stuff the link sending to my mail isn’t working. please help!!

Travel to Punta Cana

Are there any plans or add ons, so I can use my phone in Punta Cana?

Wrong credit card charged

Working with mod already. Just curious if anyone has had or heard of this happening. Here is some background: my account and my wife's account were both topped up the same day. I think my cc was initially on her account a while back. my account and h...

Resolved! Switching plans: Applied when current plan is up?

So currently I have a 90-day plan that has 333MBs (1GB spread among 3 months) and I want to upgrade that to another 90-day plan that has more data. My next pay cycle is coming up towards the end of February and I'd like to know whether it is possible...

Frustration with "paper"/pdf invoice: PM claims it needs 30 days!

Here is the problem:For some reason I need to obtain a pdf invoice from PM for the last half-year.I asked mods to generate one for me on Jan 21, i.e. 2 weeks ago. I asked thatI need it by Feb 1, i.e. in more than in a week, which is resonable in my...

Re: SOLVED: Cant access self serve.

HELPI cant get into my account as I cant remember password. when I try to retrieve it I am asked a security question but it doesnt give me the question. it just shows an empty box to type the answer.

Resolved! Auto-Pay did not work

My plan is currently on auto-pay, and I got a message on February 4 that the Auto-Pay had not worked. I verified my credit card and everything is correct, but every time I try to make a payment I get this message:"Unable to process this transaction. ...

T-Mobile Refurbished Galaxy S7

I just bought a refurbished T-mobile Galaxy S7 due to my Rogers S6 Edge getting water damaged and the one thing i've noticed is I'm getting less reception, in my office the reception was already poor was getting 2 bars with the old phone but now it l...

Cant receive calls/txts after porting from chatr

Hi, I just switched over to Public Mobile from chatr and I ported my number over. When I make calls from my phone, it goes through. But when other people call or text me I don't receive the notification on my phone. Its been about 4 days since I port...

Data active but what's up app does not work.

Hello, I have an Iphone 4s receently in Public Mobile.I have the cellphone data acive but when I try to use what'sup is searching data but gets no connection. I have been trying different things but no success.I apreciate any help on this topic.

being billed for more than my plan

Hi, my plan is $120 per 90 days, but I am being charged $246 each 90 days. How do I go about stopping future overpayment and getting a refund for past overpayment?

Intermittent lost of network service.

I have been with public mobile for two months, only recently I have realized sometimes I am not able to receive incoming calls. My phone will show full bars of reception, but my husband will try to call me and will direct him straight to voice mail. ...

Resolved! Disappointing Start. :(

Well, it's been a rather disappointing start with Public Mobile and I'm not sure what else to do other than sit back and wait for a Mod to help, but perhaps one of you can help me? 2 SIM cards, 2 issues.Card A: seemed to have no issues. Account set u...

APN Setup but still no Pics in Texts

Hi I have the APN setup on the phone for Public Mobile following the instructions and still can not send or receive pics in text. I have international texting and a 4g data plan Using an ASUS Senfone 2 Any thoughts

Need a receipt for payment for tax purposes

In my account all I can find is some very high level of balance information. But this does not include taxes charged, or dates the charge was placed. This is insufficient for tax purposes and makes it illegal for me to use my business phone line wi...

Resolved! US Roaming not working

Hi, I bought the US roaming bundle. Verified that I purchased it. It shows up when I log into My Account. My phone settings have also been turned on to data roaming. I purchased the bundle for a 2 day US travel. I'm passing through NY, CT and MA and ...

More than 1 data add on

Is there a limit to the data add ons you can buy ?

Locked out of community

I was recently locked out of my community account, and the system would not let me reset the password. I had to create a new account to get in touch with a moderator. Is there any other way to do this?

Resolved! Going to Telus and keeping my phone number

Hello, My old plan was recently made unavailable and unfortunately, PM is not a good option for me anymore. I receive my mother's old iPhone 5 phone and I want to use it with Telus' prepaid 100$/year plan. I went to a Telus store and when they were t...

Data usage incorrect

I made an RT our payment of $60 waited four days to get my service for nobody to explain to me what happened to begin with now two days ago I got a text message saying I'm 75% into my data I am supposed to have 6 GB what is going on with my account ...

Resolved! Updating AutoPay

Hey, I’m trying to update my CC information for the autopay however it’s saying that my card is declined. I’ve contacted my CC company and they’re saying it’s going through on their end; I even have the verification codes on hand for confirmation. P...

My data has not connected yet

I have switched it on and it still does not connect to any network so I would like to know how to fix this problem please I need my data.

The questions about reward

Hi, I have some questions!!1. I gonna leave Canada for four months, how can I keep my number? 2. Can I still keep my refer friends rewards and auto- payment reward when I renew my plan? Pla tell me if you know !!Thank you!!!

Community

Forum Posts