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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11123 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Can't log in

I am trying to change my payment method. I can't log in. I have tried resetting my password and still can't log in. I said i forgot my account and you sent an email to the one i was trying to log in with. My wife handles ALL of my computer crap, and ...

Art77 by Great Neighbour / Super Voisin
  • 125 Views
  • 1 replies
  • 1 Bravos

phone

How do I cancel my account

Grams1942 by Great Neighbour / Super Voisin
  • 128 Views
  • 4 replies
  • 0 Bravos

missing credit promotion

I have signed up public mobile for 2 months already. My signed up credit $10 and my referee's credit has not been  activated, too.

Waie by Great Neighbour / Super Voisin
  • 144 Views
  • 3 replies
  • 0 Bravos

US roaming not working

I purchased US roaming text and calls 2 days ago and nothing is working. I get an error message that I’m not on the plan. I’ve rebooted and reset my phone. I have a Samsung Galaxy S21 FE 5G. Do I need Volte installed? Last year everything worked afte...

Havasu by Good Citizen / Bon Citoyen
  • 500 Views
  • 18 replies
  • 0 Bravos

Resolved! I need arefund

It seems I was double charged November 2n 2023 I am hoping to solve this issue with you instead of the bank because they say it will be bad for you if they just take the money back

Sundancel by Good Citizen / Bon Citoyen
  • 307 Views
  • 11 replies
  • 0 Bravos

Resolved! Signal quality 4G, Mississauga, Oakville ON area!

Signal quality 4G, Mississauga, Oakville ON are!Hi , From the moment Public mobile started to offer 5G, my signal Strength for 4G deteriorated in the Mississauga, Oakville Ontario area . I am not sure it was duty 5G and 4G share the same frequency or...

NNNN by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

network not connecting

Good morning, i am trying to switch from Bell to your company, Bell has cut me off but i only have SOS in the corner, how do i rectify this Thank youJustin

justinrovers by Great Neighbour / Super Voisin
  • 119 Views
  • 3 replies
  • 1 Bravos

Referral program

Hi there!I referred my sister and her husband to public mobile. They were paying a lot of money with their previous cell phone provider. I sent them the link and my sister said the link did not work so I gave them my code and apparently Public Mobile...

Yo3 by Great Neighbour / Super Voisin
  • 170 Views
  • 2 replies
  • 1 Bravos

Resolved! Been 3 days no service

@CS_Agent I switched to public mobile on Friday, what I didn't know at the time was to respond to a text message accepting the transfer. Since I didn't had any working SIM card at the time I didn't even had a chance to know about this. The time 90 mi...

Anonymous32 by Great Neighbour / Super Voisin
  • 213 Views
  • 5 replies
  • 1 Bravos

Trusted source

I have checked the Trusted source box multiple times with no response, still requires 2 step sign in??

Fergie138 by Great Neighbour / Super Voisin
  • 199 Views
  • 6 replies
  • 1 Bravos

Resolved! Unable to port number

I received the text message from my provider (Rogers) asking if I wanted to port. I replied yes. That was yesterday and still nothing is working. Public mobile chat tells me to create a ticket but once i fill everything out it says the ticket can’t b...

Jessica08 by Great Neighbour / Super Voisin
  • 290 Views
  • 6 replies
  • 0 Bravos

Resolved! No network

It's been 12 hours, still I am not having network, not even temporary service. Need urgent help.

Sri3 by Good Citizen / Bon Citoyen
  • 450 Views
  • 13 replies
  • 0 Bravos

Request for Refund - Selected Now by mistake

I read that refunds don't happen but I prepaid with a 90 day sub and went to switch plan accidently choosing "now" instead of billing cycle.  I wasn't aware I would be double charged for service.Hoping to have an agent respond to refund 30 days (only...

Heedagirl by Great Neighbour / Super Voisin
  • 107 Views
  • 3 replies
  • 0 Bravos

Is More is Merrier promo back in 2023?

Just wondering if there are any rumours out there if the More is Merrier is back this year?Last year the More is Merrier was offered to PM members on December 1 for free bonus data and LD calling.

BKNS27 by Mayor / Maire
  • 559 Views
  • 10 replies
  • 0 Bravos

Resolved! No VOLTE or 5G

Hello,I just activated on November 11 and I noticed that VOLTE and 5G are missing in my settings.  I have a Samsung S20 5G FE and had both options with Rogers.  How do I get those settings back?  I do have the 5G plan with Public Mobile.   Thank you.

Square1 by Great Neighbour / Super Voisin
  • 479 Views
  • 8 replies
  • 0 Bravos

data in US

I always get add on when I go to the US but it never works.  I will be going again next week and I need to know how to make it work.

Munmun by Great Neighbour / Super Voisin
  • 129 Views
  • 4 replies
  • 0 Bravos

Resolved! Fraudulent charge on my cc from Public Mobile

There was a $43 charge from Public Mobile on my credit card from Nov 6. I am not and never have been a PM customer. I don’t have an email regarding this transaction, only a transaction number on my credit card. I don’t know what this charge is for. C...

Rsalvador1 by Great Neighbour / Super Voisin
  • 233 Views
  • 3 replies
  • 0 Bravos

Resolved! Need referral code

Appreciate if someone can send a message with referral code.Both you and I will benefit from your referral code.Thank you.Richard

SummerRichard by Great Neighbour / Super Voisin
  • 267 Views
  • 3 replies
  • 1 Bravos

Resolved! Roaming

I have a can-us subscription but I received a notice saying I required a roaming add-on when I arrived in the us. Why? The whole point of the subscription is not to need an add on.

Susan-t by Great Neighbour / Super Voisin
  • 489 Views
  • 9 replies
  • 0 Bravos

Resolved! Disable All Data

Is it possible to remotely pause all data use for my phone from the My Account portal?

thecynic by Good Citizen / Bon Citoyen
  • 764 Views
  • 22 replies
  • 0 Bravos

Resolved! new $34/ month 5G plan question (4g phone?)

Hi I currently have a Blackview A55 which I believe does 4G, will this new 5G plan work on the phone, and default to 4G speeds? thanks I'm also thinking of buying an iphone se 2020

Payment

I can’t update my payment with a new cc. Any help? Thanks!

Irene_hui by Great Neighbour / Super Voisin
  • 201 Views
  • 3 replies
  • 0 Bravos

Resolved! Anyone please help me with a referral code

I'm newcomer here in Canada, and I am residing in Viking Alberta with a work permit visa. I have not got my income yet, I considering registering a 20g plan with public mobile with 34$ monthly. It would be nice if I could a promo code to save some di...

Khoaito by Good Citizen / Bon Citoyen
  • 364 Views
  • 8 replies
  • 0 Bravos

Resolved! ESim and Alternate phone number

Hi everyone,I'm trying to get a second phone number and having trouble.I want to use my current phone number for personal contact and a new number for business.I bought an eSim with Public Mobile but I'm unsure how to activate it, the app didn't show...

TranMinhThao by Good Citizen / Bon Citoyen
  • 437 Views
  • 9 replies
  • 0 Bravos

About Subscription

I have changed my number and i’m no longer with you guys any more but you guys made a mistake and took money out my account and i need to speak to an assistant about it 

Damn2 by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 1 Bravos

Resolved! Quebec Plans

Looking at the new plans available in Quebec, I wondered if once you are on one of the exclusive Quebec offerings like the $40 Can-US plan seen here; https://subscribe.publicmobile.ca/en/qc/activation/plans/50GB-5Gspeed and you want to change your nu...

kb_mv by Mayor / Maire
  • 263 Views
  • 2 replies
  • 0 Bravos
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