Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Something to throw around your Telus/PM boardroom........... There are thousands of us that signed up last fall on the "PM Fall Promo". Our 1 year anniversary is coming soon.......Why not offer an *Annual Renewal loyalty option* to purchase a " Data ...
Hi, Today (27th of October) i've received, within a period of 5 minutes, two text messages stating i have used 75% and 95% of my data. Considering i wasn't doing anything with my phone at the time and i have a three month plan withn 6 gb of data, thi...
I am not receiving any password reset emails. Frustrating.
Hi there, I have been with public moblie for quite a few months now. Lately, I have noticed that when people try to call me it goes directly to voicemail. Does anyone have any idea how to fix this? Thanks!
So... I did something stupid. I signed up just an hour ago or so. I guess in excitement I chose the wrong data plan. I chose the 6gb per 90 days but wanted the one above that gave me more. Now through searching the forums, I take that I have to w...
Hi I have 90 days plans for Province wide calling and already paid for three months. Pls let me know how I can add Canada wide feature and how it work and what will be the extra charge because I need Canada wide now and my next plan renewal will be o...
Helping a friend activate PM SIM in preparation to port-in from Koodo. No problems until processing payment (VISA) when the dreaded "Payment Failed but not Charged" message appeared. While debating how to proceed (definitly not going to pay again!) n...
Hi, I tried my password more than 3 times, so my account has been locked out so that I cannot even request my password through web site? how can I resolve this issue? Please help
Is there someone that can sort of help me move my payment schedulk up a bit. So i can pay for the next 3 months and get my data for those months? It would save my life..thanks!
I was referred by a friend, but I didn't see any option to name during registration. How does he get his reward? Thank you.
https://mobilesyrup.com/2017/09/27/telus-almost-reaches-1gbps-lte-a-speedtest/ A truely remarkable acheivement for Telus, 1 Gbps is a ridiculously fast speed for any device on a mobile network. I think it'll lead to increased data consumption and su...
I'm trying to top up using a British bank card and it won't work can someone help please
This problem just started recently for me where I cannot send or reveive anytype of MMS. When I try sending a picture or video the message just gets stuck on "sending" and eventually it will fail, and ask to retry. Its really frustrating because im f...
There has been poor service from the Telus network yesterday and today in Brantford ON, southwest area of the city. I know the location I'm working in isn't cellular friendly, however we install an LTE booster a few weeks ago and have had reliable se...
Hi,My husband bought for me vouchers yesterday for the first time.I can't find the pin #. lol.Can you tell me where I should look to find the pin # on the voucher? Thank you
Can somebody please help me my data is not working on my nexus samsung just got the phone talk and text is working but not my data
So I got a sim card a couple of days ago, and went to set everything up today. All went great, but after I put in my credit card details, I got an error saying it could not be processed, and to please try again. So, I went to try again, except now ...
As the title states, on my self serve it says beside account status: plan expired. Exactly 3 months ago, i switch to public mobile, and i am just wondering if i should be worried with what it says about my plan being expired.
Opened up 2 lines this weekend, but 1 of them is still functional. Need some help please
Hi everyone, A few months ago I had signed up for the $40 promo plan which gives me 12GB every 3 months. I'm trying to see my data usage online and I go to the Data tab, however nothing shows up. Has anyone experienced this before? I know I'm looking...
Please help I have been locked out. I have sent an email to the private moderator but no response. Thanks Selina
I recently started using public mobile in August and the service and everything was working fine. This morning I decided to turn on my phone and the result was I had no service. I am also up to date with my bill payment which I paid last week so thei...
Can you recommend a reliable site where I can get an unlocking code?Phone is a Samsung Galaxy S Mode GT-1900M that was used on Virgin Mobile. The firmware version is 2.2.Am also wondering when I get this running on PM, will the OS upgrade?Thanks, Pa...
Do you have to pay off the phone before you port or will it auto charge on it's own?
My account has just been suspended. For several years, autopay has been charging my credit card. This has gone on without incident.My credit card is still operational and my current balance is low, yet autopay has claimed there are insufficient fund...
Hi, I have three separate accounts to manage for each of my family members. I am using the same CC for each account. Today I had to renew two of the accounts payment information when renewing the plan which expired. I successfully authorized the firs...
I want to switch from 3G on one of my phones to 4G because I am having 3G issues with my handset which I believe is a handset issue and not a PM issue. However when I go to change plans it wants me to add another $45 dollars ? Does the amount I have...
Hey there!I cannot get data to work on my LG G4. I've tried doing the APN setup that has been recommended in serveral other discussions, but there has been no change. I've even made sure to reboot the phone after changing those settings.If anyone can...
Apple recently released its Series 3 watch, and instead of squeezing a nano SIM card into it, they've instead put an electronic SIM soldered right on the board. For you techies out there, what does this mean? Does it mean the death of the SIM card? H...
Please help, my phone was stolen at work, and I don't know what to do. @CS_Agent1. My phone was stolen and I do not have a self-serve public mobile account for it, so I am unable to login into it and click that it was stolen, I am unable to suspend i...
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