Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to upgrade my plan to include 9GB at 4G but just started a new 90 days. I understand I need to pay more but is it the diffence of $15 (current plan is $150) or a whole new $165??? I'm confused. Jesse
On a new activation (yesterday). My phone works but no wireless connection to the internet (even though my phone shows there is)
Hi，i want ask something about my dataI paid this month to april money, but i didn't get my new data.Now,my interface shows my last quarter's traffic usage, not updating my new quarter's traffic.And i pay $126 every quarter(90 day),This plan includes:...
Hello, I have damaged my old sim card and purchased a new sim card, but, haven't activated it..if I activate my new sim card...would it affect my current plan? Also, would I loose my current phone number? Please advise asap. Thanks!
Hello, I have province-wide calling with my plan. I am living in Nova Scotia with the area code 902. I have been trying to call my boyfriend with the area code 902. However, the call will not go through and the voice that comes on tells me that I ca...
I referred to a friend and she actiaved SIM cards. I did put my number as Referral. But i haven’t receive any message about the Refer A friend reward, also not showing it on my account. I thought it’s going to be shown next time when I make payment. ...
I just got a text from Public Mobile saying;"Your refer a friend reward will be less on your next payment due to one of your friend's account inactivity"I only have 2 referrals so I know that both of them are still with PM.Is PM likely to fix this w...
I referred to a friend and she actiaved SIM cards. I did put my number as Referral. But i haven’t receive any message about the Refer A friend reward, also not showing it on my account. I thought it’s going to be shown next time when I make payment....
Hey all, I am just looking for some assistance with a pesky issue that only seems to happen with my PM sim. I have tested with a separate Bell sim and do not experience these issues. When using GPS (google maps) while driving my phone will always d...
hellomy name is donna and i have just made an account and set up my SIM chip for my phone. i thought i had got 30 day payment plan with unlimited provincial talk, unlimited canada wide text messaging, 1g of data and paid for it my account says for so...
I have enough founds but i can't renew the plan
https://productioncommunity.publicmobile.ca/t5/notificationfeed/page NDesai posted a new topic in Getting Started New sim card activation failed but yet charged to ...i click the link & i not see any posed from @NDesai
Hi,I am annoyed because when I tried to activate my sim card, I was told that it could not process my visa card and when I try to access my account it is said "accound desactivated".But the amount was charged on my card. What could I do? The phone nu...
After going through the setup process it says my card was declined, but when I checked my statement I was billed TWICE by Public Mobile. Now I can't log in (won't recognise any of my info even for lost password recovery) and can't use my phone since ...
I have a LG G5 phone. I signed up for 2GB 4G LTE speed but until now i am not getting a data on my phone. My phone number is 416*******. Can somebody pleasw help me with this. I already paid for the data but i am not able to use it as it dont show ...
Community rewards added to self serve already. Awesome work every one.
So i made a payment and on my old account because i needed to buy a new sim card last month and did not know how to just keep the same account and add new sim so i created a new account. Now there is 37 dollars in my unactive account and i needed tha...
Hi, I have a Public Mobile SIM I use on my OnePlus 3 which I recently switched over to an unlimited international texting plan. I am trying to send and receive texts - but nothing is working. 1) My plan is topped up.2) I do not see any warnings/issue...
Hi Admins I have an activation for a new SIM that seems to be stuck. The web interface said my card issuer declined the activiation, but when i checked with the card issuer, they confirmed that the charge was approved. The activation does not appear ...
Hi, I'm strapped for cash this month and am probably going to be late on my auto payment. I understand that I'll be able to keep my current plan when I do pay, but I just got the 1 year loyalty reward and I was wondering if a missed payment will aff...
I have a provincial plan and I can' make phone calls in thr province.
Good morning! I have been a Public Mobile user for a while now, I dont use my phone much and I want to port my Public Mobile phone number (that was from another carrier before) to Fongo. I gave them all the details, but apparently porting was rejecte...
So currently Im using a samsun S3 that is on telus/koodo and locked. Fortunately I seem to have been able to use it the last year and Im loving PM. Now, I have a chance at a moto g phone, I would just need to repair it HOWEVER its on wind, and is lo...
Hello, I set up a second SIM card/number not knowing that we can't link more than one number to an email at a time. I now don't have access to my original account. Any suggestions? Thanks in advance, Terrance
Hello, my phone has been showing no service since this morning and my account has been disabled. Can I please get some help on how to fix these issues.
Everyone please be careful and do not click on any links. Just received this weird text , not sure what is the spammer trying to pull, even the link appears to be the original one.
I am planning to go on a trip to France and Italy. I would like to know if there are any add-on options available so I can still talk, text, and do simple web search on my phone while I am there. Thanks!
Hey So I activated a SIM card and started up an account and I am currently having problems so I want to contact a moderator, the problem is that everytime I try to sign into that account it says my username is too long and I never did get an email to...
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