Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help! I have been told that I need to approve the request for my number to be ported. I no longer have access to my old phone. How can I have my approval be given?
I am unable to complete the activation of my sim card. I have been trying for a number of days now. Each time, when I get to "Step 6 of 6: Activate", I get this message - "Subscription not activated - Something didn't go right while activating your s...
Can I keep my phone number when I use a usa SIM card ? Or do I get a usa phone number
I ported my number to public mobile from Fido on Saturday. I still can't receive calls from certain numbers - it goes straight to my voicemail and tells them my inbox is full even though I have no voicemails. And I can't send or receive texts from th...
I can't use my old number from Virgin because the account was in my wife's name and I want to put it under my name. Where and how would I be able to do that...thank you!
I don't want to receive any voicemail messages on my phone.
Hi, I'm currently trying to port out my number from Public Mobile to a different service for some personal issues. I really want to keep my phone number, but to do that I need to port out from PM and port in to the other service, and when I look at t...
I forgot to reply YES to the number transfer SMS from my old carrier. Can someone restart the transfer process? I tried to create ticket but always run into error.
I bought a (Black & White) Nokia N105 phone from outside Canada. My phone isn't showing any signal and I'm unable to receive text message or calls, not even to call or send texts. Afaik, my phone is activated and my sim isn't locked, I've been using ...
My partner is trying to sign up with PM. He put in his IMEI, which the PM platform said was compatible with their eSIMs. He was able to pay the money for the plan deal. However, when he got into the app, the app is now telling him the phone is incomp...
My father switched to public mobile and shortly after went outside Canada for a few months. His account had autopay on, so there were payments charged from his bank account every month. But after he returned, his phone number is not in service. When ...
I'd like to transfer to public mobil, but I also want to keep my old number, what can I do?Thank you!
How do you select the 90 day offer as an option? If I have 40G data each month, does that mean I would get 120G up front and then the next 90 days it starts with a new 120G? @links to members
Hi,I finally was able to transfer my number to Public Mobile, but now my esim says Unknown number under the esim settings. How to fix that?Thanks!
The options for number changed are limited to 100 Mile House, Abbortsford, and Aiyansh in BC. Does the city selection hold any significance or cal I choose any city regardless of where I live?
Hi, allI just subscribed to public mobile last week, and received the sim card two days ago. but when tried to active the account, I always got an error message of "Subscription not activated" in the last step (after I chose a phone number), and ther...
The rewards community section says: "Head over to the Public Mobile Community, and lend a hand. Asking questions, answering questions or just providing your thoughts can earn up to $20 per calendar month."How can i earn rewards. Do i just make posts?
Signed up for a PM plan 4 days ago, found out there was a better plan available, couldn't update plan due to system failure and couldn't log in OR submit a ticket due to site error.I did NOT use PM service, or activate my phone with PM's sim card, an...
I have 3 year loyalty and have the $2 pre authorization bonus so i save $5 a month. If i were to activate the point system would i loose that?
Hi, I attempted to sign up Sunday Nov 27 2023, however after submitting payment I received an error message (can't recall code). When i sign back in and 'resume' activation I go back to the payment screen. Don't want to pay twice, so is there a way...
I have been trying to change my address from my Toronto, M9M1Z5 to my new Alberta, T0H1N0 without success. On Friday, I was promised a follow-up to get assistance, but I'm yet to receive it. I have been trying to change it several days now, but eac...
I'm having trouble transferring my number. I can call/send texts from the new public mobile e-sim, but not receive calls/text from it - they go to the old SIM.I talked with the old company (FIDO), they confirmed that they had a problem and have re-ap...
Hi,Wiped my phone for a fresh restart, how can I download the esim again?Also, since I choose esim when ordering, is it still possible to order the physical sim card?Thanks!
Attempted to transfer number 2 days ago. I have replied YES to previous provider to transfer (chat-r)Got a text from Public Mobile that my ESN/MEID is incorrect, and someone would contact me.But I haven't received any calls yet.Chatbot made me make a...
Anyone else getting "not authorized login" when trying to login to MY ACCOUNT?
I just paid for a new account with you but am informed I need a customer service person to transfer my Koodo phone number over to the new service. xxx-xxx-xxxx ,please do this ASAP......Xxxxxx Xxxxxxxxxxx@xxxxxxxxxxx
Does anyone with an iPhone 13 or newer have the option to turn on VoLTE in their settings?
issue in number transfer from virgin plus to public mobile:error: incorrect meivirgin plus account number to use instead: xxxxxxxxxxxxxxxplease help me to resolve the issue
I tried to make the switch to PM yesterday evening and do the number transfer as instructed on their help page. The problem is that the number transfer is approved by sending a text to the number I want to transfer, and providing a code in that text ...
Can I provide you my number, and can you add this email address to the account?
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