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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Changing Plans

Hi there,I am currently on an expired plan: 90 days, $120, for 12gb of LTE data. I've been noticing that I have to be very stingey and still end up using up all of my data before the end of the period. I have just paid the $120 at the beginning of th...

Unlock iPhone

My iPhone SE is locked to Telus. I hade been using this phone with Public for almost one year. Can I ask Public to unlock my cell phone? Free of charge unlock phone starting tomorrow?

Resolved! Where to post an idea?

I was wondering where I can post an idea?

phone inactive

I am switching to Telus (because of my work offering to put me on their corporate plan), and requested to port my number. I did NOT cancel my account with PM, however, my account is now inactive and my phone line says it is not in service. I have con...

Resolved! iPhone 6s iMessage to SMS Texting Troubles

Hey everyone, just signed up with Public last night, and so far it's been great, except for one little problem. I've seen people who are able to switch between iMessage and traditional SMS messaging within the same conversation in the Messages app, b...

Plan change results in no voice calling

Added nationwide voice calling to my plan. Now I cannot make voice calls. Message says that I don't have a long distance add on to support this call even though it is a local call AND I have a long distance package. Messaged moderator but no repl...

Charged and don't even have an account

Ok so I'm magnificently frustrated. I tried to sign up for an account today under a plan that cost $65 bucks with tax. Upon submission of my payment information I was greeted with a message that there was an error with my banking info. No big deal, I...

Networked locked Sim card

Guys I just want to ask somebody there who know how to fix my phone prob.when I'm inserted Sim card this word make me bother network locked Sim card inserted ...My phone is Samsung galaxy j7 If u know guys please help me ...thank u

Samsung Galaxy S8 Phone Locking Question

Say I bought a new unlocked Samsung Galaxy S8 through a cell phone provider (there is no unlock code in the box, but the phone is an unlocked phone). From what I understand, Samsung locks to the first sim card you put in it. Say I put my a Public M...

Long distance but not

I've been trying to call a friend who has the same area code as I do. I have province wide calling but it's saying that I don't have a long distance add on. She lives in the same city. I'm confused why this is happening, seems like a glitch.

Resolved! Clarification on "Province-wide Calling"

Hi all, I'm a new customer to Public Mobile. I ported my number from Virgin and it was a super quick and easy process (took about 10 minutes for the port to be successful). Anyways, regarding the province-wide calling in the plans, the wording is mak...

need help porting my number from telus homephone

hi all, i am new to PM,i need help for porting my number from telus homephone,i get message say something trouble with number transfer, it ask me to write a number from again, but i already did the transfer from, now i can make outgoing call,but cann...

Resolved! Need help porting my number from koodo

Hi all. I need an admin to help me port my number from koodo please.I tried msging one but it says I have reached my limit even though I haven't successfuly sent any yet...any help appreciated ! I am all set up and have working service...just need my...

Unable to activate account

I am a new Public Mobile User and cannot activate my account. I finished the Public Mobile Online Activation procedures following the link :(https://activate.publicmobile.ca/)Also I got an e-mail named "Your Public Mobile Activation Details" and it s...

New Applicant, Problems Setting Up Online Profile!

I am a new Public Moblic applicant, trying to set up a online profile to activate a phone service. When I go through the initial stages, an error message stating 'Invalid phone number/ already activated' shows up. I am surprised because this is a new...

How to pay for the future plan?

Hi . I confuse about how to pay for the future plan.I have used the plan for 90days 150$. And last month I enrolled the promotion about 4GB for 30 days, 52$. (This is future plan). And 11/29 is the renewal date about 90days plan. Below is the public...

Resolved! Getting "Sorry ,your login has been disabled"

My family member is trying to log in and gets the following message:Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance. When we try to reset the password we get:Sorry, you've been locked...

Resolved! Can't login, can't reset password - please help

On login I get the "Sorry, your login attempt failed. Please try again"On the email verification for reset password I get "Sorry, your login attempt failed. Please try again"I am confused to how I could contact the community moderators as I cannot lo...

Resolved! Essential PH-1

More to follow!!! It just arrived and doing some updates. So excited first Android phone so will be asking for tips and tricks from the Android users

I cant find my password for my self serve account

I lost my password for my self account ,so I tried to reset it, but i also forgot the answer to my security question.So I was wondering if it was possible to send the password for my account via text message or by email.If not I would like to know a ...

Resolved! Small Town Consistency

Hello all! Not a stranger here any longer so I’m sure you’re all well aware of my small town rural NS issues with locating PM sims and payment vouchers. Between Berwick and Grand Pré, there is one singular store that sells PM Payment Vouchers. That ...

Resolved! pay extra add on whit rewards

can i only use my rewards, auto pay/refer a freind/coomuntyto pay my bill or olso to buy add on, us rooming/long distents

Resolved! 2 times auto pay rewards on my account - first 90 days

i put in a copy of my account - what is 2 times $6 in my accountAs of today your estimated payment is: $30Due Feb 18, 2018Plan Cost (Including Discounts)$60Total Rewards earnedAutoPay Reward ($6) Refer-a-Friend Reward ($18)1514-***-****1438-***-****1...

Resolved! Shout out to David_j

@David_J just wanted to say thanks for looking into / commenting on the public lab posts. I hope you can clean up /merge some of the posts to make it more user friendly as well Does this also means PM is starting to look and fix some of the issues...

Resolved! refer a friend & lost me reword

@CS_Agent i have refer a freind @Pupa and have got my reword but my freind have probloms with porting by the end is the problom fix but then i lost my reword on this number@wetcoaster my freind @popo send me to ask youthanks

Cannot access my account

I am new to this very poorly customer serviced mobile phone provider.I have registered my account provided a password but when I go to loggin,it says:Sorry, your loggin atempt failed. Please try again.When I click on Forgot password Iget the followin...

Resolved! how to forward my public mobile phone number to a fongo number?

wanna go to china for 3 weeks, dont wanna miss any phone call, so is any way to forward my phone number to fongo phone number?

Being charged the wrong amount

Hello, on my visa statement it shows that for the last 3 months i paid 117.60 but when i look into my plan with my total rewards earned I should only be paying 102. Why am I paying an extra $15? where did that come from

Plan not renewing even with sufficient funds in account ??!?!!

Is anyone else having this same issue ? My anniversary date was November 27th, but I didn’t have the money until tonight (now November 29th). I added the amount due to my account with my registered credit card, and my account balance is now $62 and t...

Koodo is Evil

Still verifying the truthiness* of this matterBut apparently Koodo can and will mess up your Public Mobile account when you have a dispute with KoodoQuite seriously despite the fact they use the same system I do not think any Koodo rep on a vendetta ...

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