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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login Disabled, No Cellular Service

Hi @CS_Agent This morning, I noticed I had no cellular service. I then tried to login to my self serve and got a "Login Disabled" message. I have no idea what's going on?!? I feel like my number got hijacked in some sort of porting gone wrong. I need...

Payment

I have been charged twice for my first month.. and I find it very confusing trying to get this straightened out..

SMS stopped working this morning (no US roaming plan at all)

This morning my gf's phone (on PM) indicated that it couldn't send messages (Samsung Galaxy S6). However I would recv every copy of text even tho her phone said it didnt send. When I sent her a message, my phone indicates it sends fine, but her pho...

Resolved! Porting number

Hi. I port my number to public mobile, it worked fine, but I got this Sms: Public Mobile here: To complete your request to move to Public Mobile please go to Publicmobile.ca, click Contact us and complete the SIM & Activation online form. Please ens...

Resolved! Help? plan didn't renew

Yesterday I changed my 2 plans...One renewed properly and the other didn't...Say when I look at make a payment it says I have $12 available and it says I don't owe anything but it sayd my plan id expire and my phone is not working...Both plans are on...

Blackberry z30 call forwarding feature can not be disabled

I had issue with my BB Z30 call forwarding feature always ON. I tried to turn off, then within two seconds it came back on. I also try to put in the call forwarding number as my public mobile phone number which I hope it goes to my voicemail, does no...

Resolved! Site temporarily unavailable for maintenance. Please try again later.

Dropped ball today PublicWent to log in & it says site unavailable due to maintenanceNo announcement thread

November Rewards are POSTED

November community rewards are posted!! Congrats to all that have earned them. Go login to selfserve and see what you have earned!

Resolved! Call forwarding question: what happens when going out of home province to another province

I have a question. I forward to a Fongo number when unreachable. When going to another province, data is still active, but calls are not. In this state, calls should be "unreachable", so in this state, will the calls be forwarded? Reason I am aski...

All phones can now be unlocked for free.

Starting December 1st, 2017 all the providers mustsell phones already unlocked.All current phones must be unlocked free of charge upon request.If you planing on leaving your provider, just call in and ask to unlock your phone.

Tunngle - While tethering data with wifi hotspot all ports are blocked

Hello everyone I was having some issues using Tunngle using port 11155, it's blocked and I can't seem to find any ports that are actually open I can use tunngle with. Has anyone been able to successfully use any ports while tethering to allow UDP/TCP...

Resolved! Signed up for 3G but getting LTE speed

New here. Just signed up today for 500 MB of 3G data. Tested my speed using the Speedtest app and surprised by seeing LTE speed at37Mbps down and35Mbps up.Is this normal?

Resolved! Changing to another Plan...

My wife and I have 2 plans with PM. Her's is a Nexus 4 on a 30-day talk only plan which began on September 18, 2016.Plan is Pick &Pay, Provincial Voice Only @ 27$ before gst. I want to be able to text on that phone. There is no add-on for this plan, ...

Phone Unlock Code

I was wondering if I could get my phone unlocked. The model is the Essential Phone. The IMEI is: --------.

Spate of Activation Errors

The safest approaches when activation errors occur are:a) never pay more than once even if the system says you have not been chargedb) if you did not get to the payment page try againc) if you get an "SIM invalid" error on a second attempt an account...

double billed

I purchased a phone and sim card through walmart. I went home and registered the phone and put in my Visa. Well the sim card would not work so I went back to walmart and they trouble shot it and then we ended up having to get a new sim card and when ...

I cannot text you

Dec 6, 2017I have activated the sim cardI tried to change my temporary number to my number from other provider butwhen I log in this was the commentSorry, your login attempt failed. Please try again.How do I fix it?

payment help

I have sent multiple messages and have yet to get a reply I need help with my phone

Over charge me with many mastercard

Hello! When I tried to sign up for a number with a new sim, but your system keep saying my credit card is not working. so than I tried many timesssss with many different mastercards. Now I saw the bill you guys charge me so much and so many on differ...

Resolved! FINALLY got password changed...

Wow. I couldn't believe it when after weeks of trying to reset the password for Community happened. I've been in some kind of cyber whirlpool!I got started on Public Mobile about a year ago, coming from Virgin. At the time I posted some new topics an...

Calls go directly to voicemail

lately I have gotten a few of my calls going directly to the voicemailthe phone never rang and there is no missed calland then there notifications of me getting voicemailwhat could be the problem?I am in the same location as before (its not like i wa...

Self Serve - Distrusted Certificate

When accessing the self serve site "https://selfserve.publicmobile.ca/" within the chrome browser (Version 62) the following alert appears in the console:The certificate used to load https://selfserve.publicmobile.ca/ uses an SSL certificate that wil...

PUK code question

I have noticed several people lately asking for PUK unlock codes. I know the mods can retrieve them by sending the sim card number to them. I was curous however, could one just buy a new sim card and pop it into the phone? woud this bypass the nee...

Free unlocking

I'm happy to note that you can have your phone unlocked at no charge by your provider as a result of a CRTC ruling made a few months back with an effective date of Dec 1, 2017. I've had two phones unlocked now with no issues. Yay!

Resolved! ZE552KL-S625-4G64G-DB

Hi,I am a current PM customer using a Nexus 5 phone that works fine. I just put my SIM card in a new phone (ASUS Zenfone 3 - ZE552KL-S625-4G64G-DB) to begin using it last night and I was only getting intermittent reception in an area where I get exce...

Retail store experience

Sales person suggested that I do not go with Public Mobile, he suggested Koodo. He stated that Public has dropped calls. People are leaving Public and going to Koodo. He further stated that my friend should stay with Koodo. Any other person had thi...

Re: Need a puk code @moderator_team

Hi dear moderator_teamI have huawei G700-U10 mobileI put my sim cart on it but my phone could not find public mobile carrier , I wanted to fix it , I enter pin in security settings more time and my sim locked, and I need puk 1 how can I fix it??2 h...

Paid for my plan but it won't reactivate

Having the same problem put $49 on and won't reactivate

Resolved! voice mail

Hi,I just signed up with Public Mobile and my voice mail is in French. I can't even go in to set it up. Can you help

Cannot activate a simcard

Hi,My situation is I cannot activate my simcard. Last time I tried to activate my simcard, the website pop up an error message saying that I have to refresh the web page after I finish step 2(phone number). Please help me to activate my simcard and p...

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