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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11124 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22053 Views
  • 181 replies
  • 24 Bravos

Resolved! text from number 5213

Got an text from # 5213, stating its Public Mobile and offering me 5GB of data at 3G speeds of up to 3gbps for $25/month. wants me to reply YES to get this limited time offer added to my account. also pushing by saying "hurry, offer ends November 20,...

Alvi by Great Neighbour / Super Voisin
  • 665 Views
  • 9 replies
  • 0 Bravos

Resolved! 5gb $25 plan

I see that some people are being offered a 5gb $25 plan. I would be interested in that plan. How can I get it?

Grahank by Good Citizen / Bon Citoyen
  • 637 Views
  • 14 replies
  • 0 Bravos

Resolved! Switching my existing 90day play to a 30day plan

Hello,I currently subscribed to a 90day plan which renews on Jan 08, 2024. I would like to switch right now to another plan which is a 30day plan. If i switch today, what will happen to my December and January plan that i already pre-paid for. Is it ...

Endocraze99 by Good Citizen / Bon Citoyen
  • 567 Views
  • 17 replies
  • 1 Bravos

Resolved! Issues with Activation

I’ve been trying to transfer my phone number from Koodo for the last 3 hours. I transferred my son’s line with no issues, and the transfer is already complete; however, not only did I not receive an activation e-mail from Public, I also had service i...

tiffk17 by Good Citizen / Bon Citoyen
  • 305 Views
  • 8 replies
  • 0 Bravos

Locked out of account

Hi there, let me introduce myself. My name is Trudy and I don't have a community account. With permission I am using a friend's account to ask for help because I am locked out of my PM account. I have the correct information for my account so the rea...

Anna29 by Great Neighbour / Super Voisin
  • 199 Views
  • 3 replies
  • 0 Bravos

Resolved! Community Rewards

I currently have the old public rewards plan (not public points). How does the community reward system work? Is there a breakdown of when you earn $1 of rewards for community?

Fatfin by Good Citizen / Bon Citoyen
  • 217 Views
  • 4 replies
  • 0 Bravos

Resolved! $25 for 5Gb Targeted Promo

I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Some questions:1. Does this include text or call or is it just 5 GB for $2...

Fatfin by Good Citizen / Bon Citoyen
  • 790 Views
  • 17 replies
  • 1 Bravos

Lost Phone- unable to log into online account

I'm asking this question for a friend. He lost his phone. So now he has a new phone and new sim card but he cannot get into his Public Mobile Account because they send a verification code to his phone in order to be able to log in. He lost his phone ...

yxy1 by Great Neighbour / Super Voisin
  • 193 Views
  • 5 replies
  • 0 Bravos

Promo not applied

I signed up for 30 Gb plan that was advertised as $39 (if you add credit card and pre-pay monthly).My bill has never been less than $44 a month even though I’ve been on this plan since June. How do I fix this?

ReneePigeon by Great Neighbour / Super Voisin
  • 117 Views
  • 3 replies
  • 0 Bravos

Resolved! Plans switch

I have a plan with the old rewards. If I switch to the Black Friday promotion would I keep my $6 a month discount?

Teresy80046 by Great Neighbour / Super Voisin
  • 240 Views
  • 5 replies
  • 0 Bravos

5G vs LTE

I am planning to switch from FIDO to PM.   Is there any speed differences between 5G and LTE?   Is the coverage better then FIDO?

rahulr by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

Porting to Telus

Hi, I'm wanting to move over to Telus for an EPP plan. Just wondering if my plan at Public will be prorated. I'm on the $50 40GB CAN-US plan and looks like my bill cycle just passed. The Telus rep seems to think so but I've heard that PM is different...

Joe_mck by Great Neighbour / Super Voisin
  • 267 Views
  • 6 replies
  • 0 Bravos

Resolved! Trouble with porting a number from Bell Mobility

Hi, I hope this is the right place to ask.I signed up with Public Mobile a few days ago. I am using an eSim on my iPhone 13 Mini.I'm using a physical sim for Bell, and an eSim for Public Mobile.I got a new number on the eSim to use temporarily. Every...

smithmj5 by Great Neighbour / Super Voisin
  • 240 Views
  • 2 replies
  • 0 Bravos

Resolved! How many months do the Black Friday deals last?

I’m thinking of switching to one of the Black Friday plans but can’t find information on whether they last indefinitely or if the bill amount would increase after a certain period of time. Anyone know?

ocl5 by Great Neighbour / Super Voisin
  • 355 Views
  • 5 replies
  • 0 Bravos

Multiple accounts

HiI have two accounts for my kids but when I log out of the app for one and login to another it doesn't switch accounts? 

Spegat by Good Citizen / Bon Citoyen
  • 196 Views
  • 7 replies
  • 0 Bravos

Account

How do I unsubscribe from public mobile if I can't get into my account

Breanda by Great Neighbour / Super Voisin
  • 123 Views
  • 3 replies
  • 0 Bravos

Resolved! Text Promo

Hi!I got the following text message today and had a question: "Public Mobile here. We've got a great deal for you. Get 5GB of data at 3G speeds of up to 3gbps for only $25/month."Is it 5GB of 3G data, or 5GB of 3G? The 3gbps is throwing me off. There...

Hudmasterr by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

ESIM Download Fail

I need a new ESIM QR-Code, upon attempting to activate my ESIM it got disrupted and now it says my QR code is invalid and to contact customer service

MattChung by Great Neighbour / Super Voisin
  • 116 Views
  • 1 replies
  • 0 Bravos

Resolved! Black Friday promotional plan

I currently have $25 plan with these add-on:two 2GB one-time data bonusestwo 500 one-time Int'l LD bonusesChanging the plan does not impact the add-ons, correct?   If I change my plan to $34 20GB 30-day plan, will I still keep the above add-ons?Thank...

Kanglee by Good Citizen / Bon Citoyen
  • 288 Views
  • 5 replies
  • 0 Bravos

Resolved! Canada US plan

I have a Canada US plan with data and public keep telling me I have to buy an add on. Is it as simple as  turning on roaming?

Kcorb-89 by Great Neighbour / Super Voisin
  • 233 Views
  • 4 replies
  • 0 Bravos

Regarding my account

Hi I think someone has access to my account due to which I am not able to get access. I want to delete my account.  Please help me 

Breanda by Great Neighbour / Super Voisin
  • 154 Views
  • 6 replies
  • 0 Bravos

Text offer

I got a text offer today for 5GB of data at 3G speeds of up to 3gbps for $25/month. A couple questions - a) will I still get my rewards off every month? b) when will my 5GB start? TIA!

RSBP by Great Neighbour / Super Voisin
  • 306 Views
  • 11 replies
  • 0 Bravos

Amazon SIM

Just realized I ordered a Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones) instead of an unlocked GSM SIM. I am on a subscription 5G @34.00 will I be be able to use the prepaid sim to replace my eSIM or does it require the more expen...

Phil1313 by Good Citizen / Bon Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Resolved! New SIM needed to switch 5G?

Does anyone know if I need a new SIM if I switch from 4G to 5G?I know that I needed one when I went from 3G to 4G.

tkdmasterg by Good Citizen / Bon Citoyen
  • 182 Views
  • 3 replies
  • 0 Bravos

Landline Port Process.

I've never Ported a Landline to Public Mobile, however today I'd like to give it a shot for the experience whether it works or not.I have a Home Phone Number with BellMTS, we had it disconnected but held because it stopped working the last few years ...

Priority by Deputy Mayor / Adjoint au Maire
  • 453 Views
  • 18 replies
  • 1 Bravos
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