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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Login Disabled, can’t change payment card on wife’s phone

Hi, I had an account with two lines on it before, and I ported one line out. The other line belongs to my wife, and it is still with public mobile. I changed credit cards recently and her renewal failed. When I try to login to the account to update ...

How do I get my phone unlocked?

I'm leaving the country next week and need to be able to use a non Telus card in my phone. Can I get it unlocked please?

Resolved! Data usage not showing up on PM My account?

Hi there, I have a 90 day plan with a total of 12gb of LTE throughout the 90 days and I'm fairly certain what's happened is that I've exhausted my data for the current period. My query is that I cannot seem to find when exactly I hit the 12gb? There ...

Service disconnected

Phone got disconnected do to late payment paid bill with vouchers how can I activate phone again the money is in the account can’t access my self service account won’t recognize my email or phone number

Resolved! Do I lose my phone number if I don't pay?

If I'm not on auto pay and I don't top up, do I lose my phone number, or is it there till I port it out?Thanks.

URGENT

J'ai acheter une carte SIM pour un cellulaire j'ai aussi acheté un forfait avec votre suposer compagnie ya absolument rien qui fonctionne.. je veut que vous arrêtiez les prélèvements automatiques qui es régler dans mon compte pi j'espère que vous ave...

Cannot Activate SIM card?

Hi there, I am trying to activate a new SIM card for my grandmother, and I was able to choose a number very similar to mine. However, when I went to finalize everything, the screen was stuck on the activating sim screen. I waited probably half an hou...

Koodo doesn't want me on the $30 plan, only $35.

Dear Koodo. Thank you for calling in the AM to wake me up with good news about switching to Koodo for $35... however at my next renewal my plan is changing over to the $30 plan, and you are unable to compete with that offer because your system is des...

texting and incoming calls not working

Hi, so texting (out going and incoming texts) do not work, and I cannot receive calls. I signed up yesterday. I can make outgoing calls and data works. I have connected to iTunes, I have reset my whole phone, I have done everything I was told to do. ...

AUTOPAY STOPPED WORKING - NOW MY SERVICE IS SUSPENDED?

I need help ASAP, I am on auto pay, and have been since I started - now all of a sudden it doesn't work? The payment is in my acciunt, and I have been tryign for the ;last 20 mins to make the paymetn online as I need my phone for work. Please conta...

Trying to find a way to change plans using the website.

I tried to change for a cheaper plan using the website and searching in my account under the "Plans and option" tab whiling clicking on change the plan, i found a notice typed out basically saying their services for changing plans aren't available du...

Unregistered SIM issue

Hi,I just signed up for a public mobile account and registered my sim card. I ported over my phone number from Fido successfully. The phone worked for 2 hours but now I am getting a message saying unregistered SIM. Can someone please help? I already ...

plan minutes being used on incoming calls - confused

Hi,I joined PM yesterday, on the $10 plan and I bought the 400 minute voice add on.My number is an 819 area code (Quebec), I am currently in Ottawa (613 area code).I had 50 Limited Canada-Wide Talk minutes yesterday. Today the usage page shows I have...

no data and now I can't log into my account

My movile data stopped working. I tried to log into my account to see if maybe i was over my limit, had to do forgot password.. waited too long on the link and now it says I'm locked out... can a mod help me out

No service

I had my phone up and running and activated however the data wouldn't work and now all of a sudden it says no service and my phone won't text or dial out, as of I have no plan at all.

Data stop working yesterday afternoon - any changes i do in settings in my phone !!!!!!!

Why the data stop working without any changes in my phone???I added a new APN but the result is the same.What happened with the network yesterday afternoon when the data stopped working???

Stop auto payment

Effective April 1,2018 I have changed to a different company. I called and log in my account to stop auto without success. I received my master card and there is a debit charge and no sure if this is for March or April. If this is for April old cre...

my account has bent locked how to open?

@CS_Agentmy account has been locked, pls help me to open it, since I forget my password and insert many times. My email address jingsun923@hotmail.com

Network interruption

Hi GuysDoes anyone experiancing Network Interuption. I am in Downtown Calgarymy mobile showed a message - Sim Not AllowedI tried Restarting my phone, Still same issueTried manually scanning network and Selected public mobile it says "no Service, Sele...

Iphone 6 No Data

Signed up today... but wont let me use my 6gb of data.... the data symbol shows as lte or 3g but doesnt allow data usage... i reset my network setting and tried to set the apn but no such setting exists.

Resolved! forgot my pin

Hi, Tried to log in to my account to see if I was charged for a call I received but could not find or remember my pin. How can I obtain new pin?The call I was concerned about was from my wife at home(land line) in Brockville to my mobile when I was ...

Resolved! *Added funds to account, bought data add-on, still no internet

Added funds to account, bought data add-on, still no internet.Can somebody help?

Customer Support > Problems

My mother and brother were Public Mobile customers in the past and I would manage their accounts for them. I would call, provide PIN and issues were promptly resolved. In March, I referred an elderly Spanish friend of mine, who does not have an Inte...

Using mobile data even when connected only to home wifi

I just switched to PM yesterday and have not left my home wifi. My Samsung A5 says I am connected to my home network but I have still used 65MB of mobile data on my account. Considering I have pretty much only checked email on my phone, briefly cli...

Resolved! How long to get service after new activation?

I just got a new SIM card from public mobile and activated it and paid for a plan but have no service on my phone. How long should I have to wait for the service to connect? I called my new number from my land line and got my new voicemail (which I n...

Resolved! AutoPay Savings

Hi, I am considering to become a Public Mobile subscriber. While evaluating the plans, I find the 90-days (Canada-wide unlimited talk, Intl' Text and 1.5Gb at 3G) costing $90 (+ taxes) meets my requirement adequately. However, I need clarification on...

Network Status banner?

Why is there no "Network Status" banner badge or menu item in the Community? Log in to the community and there could be a green/amber/red badge in the top bar to indicate network status, and if not green, click on it to see where and what outages ar...

Resolved! No Service? Cannot dial out???

There doesn't seem to be a forum where network/service status is discussed to I am posting to this miscellaneous forum.I am having a VERY odd issue today... I can receive calls but i cannoto place any? My phone shows Dialing... then a second or two l...

I can't make calls and the data service is not working

Good afternoon, My service suddenly stopped allowing me to make calls. Every time I try to dial a number, after few seconds, the call is ended by a busy line sound. I tried dialing different numbers but I ended up with the same issue. The data servic...

Resolved! No Service? Cannot make a phone call. Help needed please.

Hi everyone, I am pretty new to public mobile, coming towards the end of my first month and I haven't had any trouble until now. I tried to make a call and my phone wouldn't let me. I think it's been like this all day because I was expecting calls bu...

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