Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Public Mobile FAIL

Woooow I'm not sure I'll be staying with you guys. A port error results in not having a number for another 2 weeks. You have no problem taking money for service I can't use for another 2 weeks. And the excuse given? Haha I don't buy it. Brutal FAIL ...

Resolved! Calls in Canada

Hello!1) The $10 plan includes calls all cities in Canada?2) Is this a monthly fee whether I make calls or not?3) Would I get instructions on how to activate my own phone? Thanks, Carolina

Phone Number Transfer

Hello, @CS_Agent I am new to Public Mobile and when I signed up for my account on Friday, I attempted to transfer my phone number from Bell Mobility over to Public Mobile. I am in the process of unlocking my phone so that I can insert my new SIM. I j...

No outgoing or incoming calls

Hi! Signed up 3 days ago on the $40 deal, everything was working fine but today I have no calling. Can you help please?

Need receipts for taxes?

I need my payment receipts for all of 2017 but cannot view them from my transaction history. I am only able to view the history for the last 6 months. I've read in other posts that I can receive these in one PDF file if I ask for it, is this true?

Can't set up my voicemail number

I've change phone and SIM card. Since then, I can't register my voicemail number. Can someone help me please. I have a Samsung neo S5.

Resolved! Help - Plan deactivated?

Hi,I just noticed today my account is deactivated. I have set up for Auto payment from credit card. Do we know why it is deactivated? Can you activate it?

Service

Hello please help me to fix this issue I pay for choose 35 plan which says unlimited Canada wide talk but after that I could not make Canada wide calling it is just provincial talk, how can solve this? .thanks so much

International Roaming

Hi Does anyone know if Public has international roaming (outside of North America)? Thanks

Referral for Koodo Migration of $50

Ok with the latest round of offers coming out to migrate to koodo we are going to get so many posts offering referrals. If you have a code just post in here and say you have one. Don't post the link. Posted links will be removed. This way we can ...

Resolved! SIM card not received

Hello! I have ordered a SIM and was charged on april 5th. As of today april 16 I have not received it. Could a moderator help me to sort out the issue?

weird message when calling home phone

I have an iphone 7 and when i call the home number from this phone it immediately says please hang up and we will call you back. as soon as you hang up it will call you back at the home number. it only happens on the home number.is this a networking ...

Resolved! Hooking up a new phone to an existing account

Hi everyone!My phone was stolen so I am hoping to hook up a new phone to my already existing account. I can't seem to find any information on how to do that so I thought I would ask here! Any advice or help would be appreciate.Thanks in advance, Lind...

Pis*ed - My phone messages were deleted after less than 2 weeks

How can I get back these messages. They were wiped from the system after less than two weeks My phone messages were deleted before 2 weeks...about a week and a half after saving them. I cant believe this. This is rediculous. I had some very important...

Resolved! Opt-out of non essential text messages from Public Mobile

As the title states, does anyone know if there is an option to opt out of non-essential text messages from Public Mobile? I don't want them to send me essentially advertisements for Koodo. Worst comes to worst I'd be willing to opt out of all text m...

Plan rates

I am looking to switch to Public Mobile from Koodo, but curious how the plans work. If I sign up for a $35/month 1 GB plan now and sign up for regular payments, does that plan stay the same until I change it, or will it increase whenever Public Mobi...

30$ 1GB + 100$ credit - Koodo - So I got a message from public mobile to switch to koodo

Hey folks, I don't know if it's worth it or not. I'm currently on the 90$/1.5gb plan here. I received a message from publicmobile with an offer to switch to koodo for 30$ 1gb per month. Worth the switch or not? What's happening with public mobile thr...

Unlock my phone

Hi, I bought a public mobile SIM last year hoping to use one of your prepaid plans sometime in future. As a trial when I Inserted it into my iphone 5S, my phone got locked to Public mobile and is not letting me go back to my rogers SIM. I donot have ...

Two accounts, one self-serve?

I've recently switched to public mobile and have registered two cell numbers to the same email account. When I log on to self-serve, I can only access plan details for one of these two numbers. How can I access them both?

Cannot make calls after 1 month deactivation and sim swap

Hi, I cannot reactivate my account (was deactivated for 1 month)I have made payment but still cant make callsI made the payment and it shows activated but cant make callsafter few hours it goes back to deactiveted account and not enough balance (i ha...

Overcharged

Hi,I have changed my plan this past march. In order to pay less every month. For the month of march, after that change of plan, I was charged 19,55$ because:- I accepted my payment to be automatically taken from my credit card, - I accepted to loose ...

porting from Tbaytel and put down the wrong account number

Hi,I am new to Public Mobile. I just tried activating my SIM and porting my number from Tbaytel (a local Rogers network), but I entered the wrong account number. Got a text message asking me to activate again and give the correct account number. H...

AutoPay not withdrawing from my credit card

I have AutoPay enabled, but every time my paid term expires, my plan deactivates until I make a manual payment. I assumed that AutoPay would automatically withdraw the required funds directly from my credit card. Is that correct?@CS_Agent

Resolved! Re: The plan which is $40 2G datas @3G network

Please does your plan says Canada wide, because I choose the same plan and it doesn’t call any number out province. Like fake promotion

Re: Bill

Hello. I would like to keep 788-688-**** which has been my number for years. I have tried to port it to pm from rogers. The issue is the ex wife was primary on the family plan and is now being no help she canceled the liNE before I could get it port...

plan

Hi.1. I used have refer a friend reward from my wife no. And my wife is still using same phone ,but reward is gone.2. I already paid 90 days payment. If I change to 30days other plan before finishing bill cycle, can I have credit for diference? E...

Resolved! Text messages stuck on "sending..." but actually sent dozens of times

I haven't had any problems texting with Public Mobile until today. I sent and received a few messages this afternoon without issue, but this evening I sent one and it got stuck on "Sending ..." and eventually said that it failed to send, "tap to retr...

SIM network unlock PIN

Hello, So my old s5 is pretty beat up and my mom offered me her old one which is in much better shape but it needs a network unlock PIN as she was on Rogers. I spoke with my buddy who is an apple IT guy and he said I just had to call my provider and ...

incomming calls

Hi I am unble to receive incomming calls i transfered my number 2 days ago.

Resolved! How to Activate new SIM Card, when I already have an account.

I would like to activate a new SIM card. I already have an account on PM (but no active SIM, as I ported out to Koodo) on the account. I want the $10 plan. When I go to "ACTIVATE SIM" the same email address that I want to register is not available...

Community

Forum Posts