Community

Payment using balance loaded by vouchers and points

Under the current points system you earn 5% back for every dollar spent.If you load your account with vouchers do you get 5% in points back?If yes do you get the points when loading voucher or when amount is deducted from balance?

Pausing account

How do I pause my account until I get a new phone, mine broke. 

$29 10g plan

I've been trying to change my subscription to the $29 10g data for past few days but the site kept freezing when I tried to apply the plan and now the plan is gone.  Can someone here help me?   If not I will have to port my number out on renewal as F...

Data not working properly since plan upgrade to 5G

Hi! I have an iPhone SE 2nd gen. I've been with PM for several years, and I recently switched my plan from 15GB at 4G to 20GB at 5G. Since this change, I have been having trouble with my Data. Every time I leave my home/wi-fi I am unable to access th...

Paying for 5G,but not getting it

$34 plan still available ?

i saw add $34 with public mobile but when i login i do not see that options - do we still have it ?

npaid 165 in vouchers, still no service?

hi i need urgent help from @CS_Agent ... i paid my debt of 113$ off and put more in for the plan. bought a new sim. still no service...

Garbage! Nothing workst

Transferred over and nothing works,. Downloaded eSIM and it said everything was fine but nothing is working.. worst garbage I have ever seen.. support through a forum? Terrible. regret moving to public mobile…  I try scanning the QR code for the sim ...

pls help me port in problem, phone showed SOS

I tried to activate the new SIM card last Saturday morning and port in the old number from Virgin Mobile, but it still doesn't work. I tested it on two phones; both said no SIM. It seems the SIM card is damaged.So, I bought a second SIM card. Please ...

Re: [Ongoing] Slower Response Times from Agents

I currently have a public mobile account for my daughter. I just ordered a SIM card from public mobile for my son. How do I go about getting it activated and getting him a phone number and cell plan?  Help!!

USA Talk & Text ADD ON.

I purchased an USA Talk and Text. ($15). I wanted it mostly for talking. Talk never did work. My Text did work. How do I get a refund. I tried to submit a ticket. It replied..... wasn't available?This is very frustrating that you can't get an issue r...

transferring esim to another device

how can I transfer one esim to another device? 

Subscription plan

My current subscription plan ends on December 12, 2023. What should I do afterwards? Thanks for answering Champa 

UMIDIGI A13 Pro 5G

I bought a UMIDIGI A13 Pro 5G during the recent Black Friday sales.....After a bit of setup, I put in my Public Mobile sim card....within 5 seconds everything was totally set up; voice, data & messaging work as they should!!I must say I was most impr...

Roaming not working in USA

I purchase roaming ad-on on Monday. I have tried all the troubleshooting suggestions and didn’t work. While troubleshooting, I only received a message from Public Mobile offering roaming services. I’m going back to Canada tomorrow. Is there any way t...

Not receiving texts or call since porting my number.

I switched from Roger’s on Sunday, I responded yes to the text messaged authorizing the number port, but I haven’t been receiving texts or calls. How do I check to see if the port was done properly or have it ported again? Thanks!

Plan change

Hello,I was unable to log into my account for the last two days finally got in but kept getting error that I already have a subscription and wouldn’t let me purchase the $43 dollar 40gb 5g plan can someone please message me back so I can take care of...

Request a receipt of charges for my account

Hi, Can I please get a statement of account or receipt of the charges from my account either for this month or last month. Thanks, 

Sim card activating

Hello, I can't activate Sim card. Don't see place for voucher, only credit or debit card.

US Plan Not Working

Let me preface this by saying I've read a bunch of similar Q and As on this topic but nothing I've read so far has helped; your suggestions are appreciated.  I'm currently in the US. I purchased a 15 day data/phone/text plan about 5 hours ago. When I...

Subscribed = Autopay?

Hello, I am a newer member and am getting confused by the terminology of Public Mobile. Do they refer to Autopay solely as a “subscription”?i would like to make manual payments so I turned this off. I made a manual payment today and then it was turne...

My mom has forgot the email to sign in.

my mom has forgot the email to sign in, after trying the forgot email option, she still doest recieve any email to the signed in accounts she has. her plan is expired and we need to renew it and it's creating alot of trouble for her. message me if yo...

Accessing other accounts

I have made the switch to freedom mobile for their $24 for 4GB 4G service.The problem now is, I cannot seem to access my wife and children's accounts using the email's set up for them.How do I get the account # associated with their accounts if I can...

profile

How do I find my account number?, how do I access my profile? how do I change my verification phone number?