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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 13304 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 24629 Views
  • 183 replies
  • 26 Bravos

FRIEND LOCKED OUT

CAN A MOD PLEASE CONTACT ME? A FRIEND HAS LOCKED HERSELF OUT OF HER ACCOUNT DUE TO AN EMAIL ADDRESS SHE NO LONGER HAS ACCESS TO AND ALSO FORGOT THE PM PASSWORD SHE USED WHEN SHE SIGNED UP. 

amandacachene by Great Neighbour / Super Voisin
  • 438 Views
  • 1 replies
  • 0 Bravos

Can't reset password

I setup my father-in-law with Public Mobile from Fido and then every one forgot the password used. Can't reset password without remembering what the answer to the security question, which everyone also forgotten. Please help.

HKCLai by Good Citizen / Bon Citoyen
  • 435 Views
  • 1 replies
  • 0 Bravos

New phone

Hey, so I just ordered an iPhone 6 Plus, and I will Be switching to that from an iPhone 5. What is the process to switch over my SIM card? Just put it in and it will work? Or is there more to it. Thanks 

LJ35 by Great Neighbour / Super Voisin
  • 630 Views
  • 4 replies
  • 0 Bravos

What is the fuss about BRAVOS all about.

I'm a newbie and don't yet know what this entertaining fuss about BRAVOS is all about. Other then bragging rights is there another benefit of collecting BRAVOS.

ohitora by Great Citizen / Super Citoyen
  • 1039 Views
  • 6 replies
  • 1 Bravos

404 en activant ma carte SIM

J'ai reçu ma carte SIM Public Mobile aujourd'hui. Je l'ai activée sur https://activer.publicmobile.ca mais lorsque je fais le paiement par carte de crédit je tombe sur une page d'erreur:Spoiler404 - File or directory not found. The resource you are l...

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thomasf by Great Neighbour / Super Voisin
  • 359 Views
  • 1 replies
  • 0 Bravos

Texting not working!!

I just activated with Public Mobile earlier today. Service was working great. Now it’s not working.. there’s absolutely no one to personally speak with?-using the iPhone X

Lee_Lee by Good Citizen / Bon Citoyen
  • 867 Views
  • 8 replies
  • 0 Bravos

In need of help fixing autopayment issue

Hello , My auto payment had an issue with making payment on June 14th because I had to get a new credit card thus making the one on autopayment one invalid.  My account deactivation date is September and I recently noticed that I received a offer fro...

bintz by Good Citizen / Bon Citoyen
  • 780 Views
  • 6 replies
  • 0 Bravos

Resolved! PDF copy of invoice

Hello I was wondering if someone would be able to help me get a copy of my invoice for this month? I need a copy of it for personal reasons. Thank you for your time!

origins by Great Neighbour / Super Voisin
  • 510 Views
  • 1 replies
  • 0 Bravos

Takeover an account

My girlfriend is planning to port to a Rogers corporate plan. I want to switch my current PM account to take over her current PM account (I have a grandfather plan and she has a better plan). Is this possible and what are the steps I should take to r...

ssfreaky by Good Citizen / Bon Citoyen
  • 1174 Views
  • 10 replies
  • 0 Bravos

Resolved! Can't Change plan, Why?

Hi, i wanted to change my old plan for the new $40/4GB promotion, and i cant seem to change it even thought i got funds in my account, can someone help me it would be very much appreciated

zeto514 by Great Neighbour / Super Voisin
  • 2758 Views
  • 14 replies
  • 0 Bravos

Problems

Without auto pay this is always a nightmare, I'm trying to pay my phone bill, it says my plan is reactivated, then it says I have a balance owing and that I have an available balance higher then what is owed the the numbers change wildly when I try a...

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redfeather by Good Citizen / Bon Citoyen
  • 428 Views
  • 3 replies
  • 0 Bravos

can I use my previous SIM card?

I transfered my account to Koodo recently. If I want to use PM for my parents for the data plan, can I give my previous SIM card to them? What should I do to reactivate the SIM card

SharonZhao by Good Citizen / Bon Citoyen
  • 568 Views
  • 3 replies
  • 0 Bravos

Resolved! How are cash rewards determined?

I do realize that one can earn Thumbs-Up , Stars etc. but how do these rewards translate into cash rewards?

ohitora by Great Citizen / Super Citoyen
  • 1347 Views
  • 8 replies
  • 0 Bravos

Resolved! 30 day texting add-on

Public Mobile has many great features but lacks a 30-day texting add-on. Perhaps If many of us give this post a thumbs –up then maybe PM may notice and add a 30-day texting add-on.

ohitora by Great Citizen / Super Citoyen
  • 1626 Views
  • 27 replies
  • 0 Bravos

iPhone 6s SMS sending failed.

Hi I m with public Mobile since last 5 month. Everything was working fine. But now since few days I cannot send SMS. iMessage works fine. I turned off iMessage, reset my phone twice, I did network reset. But same thing. Try to contact moderator & giv...

Salimcanada by Good Citizen / Bon Citoyen
  • 1362 Views
  • 14 replies
  • 0 Bravos

Billing

How do I deal with a billing issue? My bill was more this month then previous months. I am on automatic top up and also didn’t receive my reward. There is also an extra $10 charge that says 30 days past which makes no sence if I am set up to top up a...

ChrissyG by Great Neighbour / Super Voisin
  • 334 Views
  • 1 replies
  • 0 Bravos

Resolved! Account Suspended

Hello just went into my account and it says account is suspended. I have a $33 account balance and my monthly plan is $33. It said if you have available funds please ignore. So why would it say account suspended when I have enough funds?

tehowennathe by Model Citizen / Citoyen Modèle
  • 943 Views
  • 5 replies
  • 0 Bravos

credits

My Account was going to get 20 dollar credit for the bill of month June. As per my knowledge, I was going to get 20 dollar credit if we buy the new sim card from Walmart but I haven't got yet and public mobile has disabled my service and they are ask...

manzilpatel by Great Neighbour / Super Voisin
  • 542 Views
  • 3 replies
  • 0 Bravos

Cannot access the internet while making a call?

Hi PM Community! I had an issue that I'm not sure if anyone can help me out with. When I'm on my phone and browsing the web or using apps, data is perfectly fine. As soon as I pick up a call, my bars change from 4G LTE to 3G and the Internet cuts out...

nick1469 by Great Neighbour / Super Voisin
  • 1517 Views
  • 17 replies
  • 0 Bravos

password reset

hi  i got locked out of my account. could someone assist?thanks

ac2000 by Good Citizen / Bon Citoyen
  • 539 Views
  • 3 replies
  • 0 Bravos

Resolved! Confirm Correct Plan $40 for 4GB promo

Hi, I just signed up for the $40/4GB promotion and wanted to check if the person signed me up correctly or if I need to change this.  From the screenshot below the plan shows within the My Data & Add-Ons but does not show any of the other promotional...

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slowpoke by Great Neighbour / Super Voisin
  • 1158 Views
  • 6 replies
  • 1 Bravos

Any benefits to 90 day vs 30 day term?

As far as I can tell the pricing on the 90 day vs 30 day terms are generally the same for the same services. Is there any benefit to one over the other?

tylah by Good Citizen / Bon Citoyen
  • 1886 Views
  • 13 replies
  • 1 Bravos

Resolved! Data cap notifications / limits

I’m just wondering if Public Mobile sends out text notifications if you hit 80% data, etc., like some of the other companies do? And is there a way to put a limit on your own data use? For example, if I have a 90 day plan with 16GB can I limit monthl...

tylah by Good Citizen / Bon Citoyen
  • 1513 Views
  • 7 replies
  • 1 Bravos

Change plan

Make my plan to 20$ unlimited please

Cam26 by Great Neighbour / Super Voisin
  • 915 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming Issues - Help Needed

I am having issues with roaming in the US with calls being dropped, no text messages being received and no mobile data.  I loaded the US talk-text-250MB add-on on June 5th and it worked beautifully for 10 days. On June 17, I purchased the US talk add...

DanM1 by Great Neighbour / Super Voisin
  • 803 Views
  • 4 replies
  • 0 Bravos
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