Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
it's been awhile so it's a semi emergency. Hope a mod see's this and PM. Thank you
Have purchased the data add on to my plan but could not connect to the internet with my iPad. My iPad did recognize the Sim and I did have data turned on. Is there perhaps a special plan required for iPad?
Getting a little stressed out, I switched to PM because I was wanting LTE vs chatr’s 3G I did all the research before switching over, I’ve done all the trouble shooting required to set up my APN and still my data is not working! My phone is unlocked,...
So I have been with PM since July 2017 and today my autopay failed to renew and this if the THIRD time autopay failed and resulted in my account being suspended which means out of 4 times it only worked 1 time.........It's extremely frustrating to ha...
Wal-Mart entered my wrong email and they can't change it. I can't log into self serve or community. Had to create an account using the email they entered to be able to contact public. Please help was so hard getting this far. Thank you.
Seems like the porting isn't complete as it's been 13 hours. Does anyone know if porting takes even longer then this as from another cell carrier
Hi,Travelling to the US in August. Will my phone work there? Curious! Thanks!
Hello! I recently changed my to the promotional $40 with 4.5 of 3G Data. The costomer service representative told me that, i will keep all my options on the old plan. The only change is that, i can no longer have access to the "TECHNICAL SUPPORT" But...
Hi all, I know you wont notice a big difference if you are doing the usual like browsing, emails and social media.....and I know you might see an issue with streaming/downloading large files. BUT is there anyone out there who plays poker on their mob...
Hey Everyone! I just wanted to let you all know that if you activate at London Drugs you will get a $20 credit on your account! This is an ongoing promotion so I will let you know when it will expire. Edit: I just got confirmation when the expiration...
Having a tough year....abuse, police neglegently drove into my car, job loss for loss of transportation,sold s9 for groceries,pawned laptop and newly acquired s4, withdrew 18 mth old from daycare for loss of car, no access to kids 45 mins out town, ...
Just joined Public mobile and can't get my phone to connect to the internet via data, works fine on wifi though.I got the 3G plan and i'm using a LG Nexus phone. I checked all the APN settings and they are all like mentioned online. When I try to go ...
My home phone service provider charged me for porting my phone number. I probably started porting that number to Public Mobile accidentally. I have already sucessfully ported my number from FIdo to Public Mobile. Can someone please contact me on how ...
My iPhone 5S will not recognise your SIM card. It tells me to in please insert one. I took it out, made sure it was fitting okay. Put it in. Rebooted phone. Same thing. Tried to go through ITunes as I saw suggested otherwhere. It says there is no SIM...
Hello, I have forgotten my self-serve password, and when I attempt to retrieve it I am told I'm locked out. Help?
Last week I ported my mobile number from Eastlink to Public Mobile. Everything went well, and I was immediately able to send and receive both calls and SMS. One problem I encountered, however, was that one-time passwords sent by SMS from shortcodes f...
I need to cancel my contract and cannot access my account?! I have sent numerous Private messages and I am getting no response??
I ported my # over from Rogers wireless yesterday and it’s working on pm expect I can’t receive text messages, and my Rogers wireless account is still working. I’m gonna go crazy can a mod or someone help me fix this
Being a newbie I had assumed that community rewards would be reoccurring and could be applied each month towards the plan renewal but this is not the case. My plan just automatically renewed and the $2 rewards I had accumulated were applied and used ...
My referral credit has shown up in my account less than 24 hours. $12 off my next bill !
It seems as if my port didn’t work both of my SIM cards are working with the same # but public mobile will not let me receive text messages can someone help me
Please help me how to recover password of self serve account and I also forgot secret questions answer as well so can’t recover by email . Please help me.
I activated my account on June 10th and there is a promotion going on that the 2nd month is free.I activated with $20 plan. My account is active now and there is no credit in my account. How to get the 2nd-month free offer.
My wife calls China using the 400 International minutes and she is wondering what happens when the minutes are used up. Does the phone just disconnect or can it be setup to automatically purchase the add-on again?
OK. I destroyed my old phone. I put the micro sim in an old phone to use while I waited on the new phone to arrive. When it did, I found that it needed a nano sim card and all I had was the micro sim. So I went to London Drugs and bought a new sim ca...
Got my new phone today. Found that I needed a nano sim for it instead of the micro sim I have currently for PM. Bought a new one at the Beddington London Drugs in Calgary. Helpful and knowledgeable staff there. He mentioned they had received training...
I am having difficulty loading the apn settings for my Nokia lumina 625. In fact I'm not sure that I have the right settings. I can search the internet but cannot open my Facebook or Sykpe app.
I want to change from a $42 plan to a $30 plan. My account has enough money. It won't allow me to activate new plan. How do I do it?
I haven't requested help from the moderators for some time now, and was surprised to find out that support is now being provided through Twitter or Facebook. If you haven't contacted Moderator_Team by private message recently, they ask you to click o...
My plan renewed on the 11th, and I noticed that my 3GB of data has been downgraded to 3G from LTE. What's up with that?! I didn't change my plan, and I didn't receive any sort of notice that PM would be switching me from LTE to 3G. Has anyone else n...
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