Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I'm new on Public Mobile and new also transfer my number by myself.I have question, do I should call my previous call center carrier for removing database?Because I'm still able login self care on my previously account.
I currently have a plan where I have only 500MB a month and I have presumably used all of it according to my phone (OnePlus 5T). It gave me a warning that I was exceeding the data limit and then I checked on the Public Mobile website to see if it was...
Accidentally added 10020 off my credit card and I need it fixed I only wanted another data add on please help
Hi guys, I've got one question, here are the facts: Bought a Public Mobile SIM at Walmart in Canada today and thought everything would be fine and activated (turned out it isn't). I chose the plan with 4 GB of data and unlimited calling and texting f...
My 647-###-#### number was replaced with 437-###-#### without my request as they were having problems porting my number for two weeksThrough Public Mobile Refer-a-Friend Reward program, I signed up with Public Mobile where both my phone and my referr...
Really?! Only received incoming call you charge my minutes plan?Don't get me wrong because I choose the smallest plan, because I'm new migrate to Public Mobile that I thought incoming call is not charge my minutes plan.
Really?! Only received incoming call you charge my minutes plan?Don't get me wrong because I choose the smallest plan, because I'm new migrate to Public Mobile that I thought incoming call is not charge my minutes plan.
I signed up for auto pay this month for both mine and my husbands accounts. Our accounts both list our bill as $28 ($30, minus the $2 dollar reward for auto pay). However my credit card was charged $31.64 for each phone bill. Why the discrepancy and ...
Actually I just need 90 days plan if to keep the account open (without mins/data/txt). Can Public Mobile just make it happen?
Hello... I've been with Public Mobile for a couple of weeks and i'd like to add a second phone and plan under my account. Is this possible? If so, how can i do it? Thanks so much larissa
I have been out of country for 4 months and wasn’t paying for my number. Can it be the reason I cannot log in to my account now and what can I do about? I still want to keep the same number
I couldn't remember my password and attempted twice. Now i'm locked out and have no idea how to get it unlocked. Can anyone help with a password reset??
HI, HOW CAN I REACTIVATE MY ACCOUNT, DISABLED ALMOST A WEEK AND CANT GET MY PASSWORD REINITIALIZED
I'm on the west~southwest side (Not downtown). Anyone else experiencing this?I already contacted both Telus and the mods and I'm patient thank you.
Hello, I just recently activated a new public mobile SIM card. I went through all the regitration steps and on the last screen the activation timed out and the activation didn;t actually finalize. I received text messages welcoming me and a new PIN b...
Hi there, if a mod or expert could help me out I would be very happy. A few days ago I migrated to public from virgin, I am able to make calls and send/receive texts but I have not been receiving incoming calls. The calls seem to go straight to my o...
I have never got an text with the offers from Pm.How do i get them as i went to the koodo store today but they could not get me the offer because it was never offered to me?Why do some get it and not everyone?
I'm 18 so I'm unable to get a Credit Card, and they won't accept my Debit card even with my Drivers license and BC Health card. How can I get the $35/5GB deal if I'm unable to even pay for the plan since they don't accept Debit?
Hello Moderators, I activated at London Drugs 2 weeks ago but have not yet received the $25 promo credit in my account yet. Please let me know what I should do next. Thanks in advance!
I would like to change my home city without changing my phone number, allowing local numbers to call me without a long distance charge. Is this possible?
What is the best deal I can get on pm I am getting so tired of running out of data I am thinking about switching to another carrier
I am in the process of switching to Koodo to take advantage of an offer sent by PM however I have not received the new SIM card and my PM bill is due on September 3rd. If this gets paid, will I get reimbursed if my PM account gets cancelled only a fe...
I’ve had people say that other phone network sales people claim even in major cities like Vancouver that pm may not have as good and reliable coverage as it’s two big sistersis this just sour grapes from salespeople who are trying to dissuade pm purc...
Hello, I recently just accepted one of the offers that was being texted to me and I forgot to cancel my autopay ebfore porting over. I can't log back into my account to fix this. Is there any solution or any moderator that could help? Thank you.
I just switched yesterday and my phone now needs a sim network code to be able to use my phone at all I've tried emailing the support group with no replys has anyone else ever had this problem?
I bought and activated my SIM at London Drugs and tried to transfer number in from Chatr. I didn't have my Chatr PIN with me in store but the set up seemed to have gone through. Got a text from Public: "to complete your request to move to Public, p...
I went through the registration process on September 1 @12:30 PM, and all was going well up until the final submission. Upon sumission, I got the message: - Sorry, your account activation request has failed. Please visit our online community at href=...
Does anyone would like to send me a Koodo reference link? please! I need it as soon as possible. Thank you so much.
@CS_Agent I cannot log in ( error message - log in disabled), nor can i send/receive text messages or phone calls
I just joined Public Mobile and picked a new number in my area. I noticed that the area code I was offered is different from the usual ones. (I am in Alberta so usually 403 or 587, but I was offered 825.) I did a search and learned that 825 is yet an...
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