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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12685 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23882 Views
  • 183 replies
  • 26 Bravos

Resolved! Switching to Public Mobile

If I decide to switch to public mobile, do they buy out the existing contract I am in with another provider? I know a few companies do this but am not sure about them.

MSILVER by Great Neighbour / Super Voisin
  • 1307 Views
  • 9 replies
  • 0 Bravos

My text add ons arent working

I'm new in Canada and needed a phone number quick, so went with PM as they seemed cheap and cheerful, I went with a custom 90 day plan;Province wide calls,No text (regretting this now but it was an oversight on my part)9GB at 4G LTE$165 total for the...

Shuriken by Great Neighbour / Super Voisin
  • 590 Views
  • 2 replies
  • 0 Bravos

Resolved! what happens to salmon?

quite off topic, but I cannot find an answer online. with regards to salmon, what happens to those that get to their spawning site, but cannot find a mate, do they still die, or do they leave alive to come back next year?

sahands by Great Citizen / Super Citoyen
  • 1579 Views
  • 10 replies
  • 1 Bravos

Porting from a CLOSED account, reopened so wee can do it!

HI, We had a fido account, which was closed. We tried to port the number, and had partial sucess.Calls can be made, but not able to receive fido has REopened the account for 24hours so we can PORT the numberbut as we already did this, Public Mobile h...

mhuot by Great Neighbour / Super Voisin
  • 387 Views
  • 1 replies
  • 0 Bravos

Resolved! Will we be notified if.....

Haven't used a prepaid plan in 20 years or so..... so if I am approaching my data/text/talk limit will I been notified before hand so that I am not "cut off" and be given time to adjust my add on accordingly?  

Kris_marie by Good Citizen / Bon Citoyen
  • 877 Views
  • 5 replies
  • 0 Bravos

New Activation

Hello,  I have been a long time telus customer and I was getting fed up with how my bill was never consistent. I joined public mobile yesterday, after reading good reviews,  and I have to say it was so easy to start my account and port my cell number...

Kris_marie by Good Citizen / Bon Citoyen
  • 1066 Views
  • 10 replies
  • 3 Bravos

Double charge, not refunded

Hi there, I had an automatic credit card payment set up. Then after some problems, the credit card got charged and I also mailed in a check for the same amount. So I paid on both credit and check but did not get refund on credit card.. help?

artiomk65 by Great Neighbour / Super Voisin
  • 454 Views
  • 3 replies
  • 0 Bravos

Walmart Public Mobile awesome customer service

I referred a friend to Public Mobile and told her to get a SIM card at Walmart.  Walmart (North Vancouver Capilano Mall) mobile representative provided awesome customer service to my friend.  He set up her new Public mobile account, ported mobile num...

Rx888 by Great Neighbour / Super Voisin
  • 985 Views
  • 6 replies
  • 3 Bravos

Phone not active?

Created an account. Paid for a month. Got a phone number. Card is in phone, phone displays card but it is not displaying signal or phone number. Other than test for IMEI I did not see any place to enter the IMEI? Could this be the problem? I have a d...

Vesta5339 by Great Neighbour / Super Voisin
  • 638 Views
  • 4 replies
  • 0 Bravos

My phone stopped working with some data

Only yesterday I was creating presentation and after worked with it all the day. But today I couldn't find my last slides that I hardly created. I didn't try to find powerpoint repair tool or something like. I don't have any spare time for this purpo...

anahicombs by Great Neighbour / Super Voisin
  • 886 Views
  • 6 replies
  • 0 Bravos

Lost Voucher Code

My plan was activated on the 8th of July, however as I was not able to recevie any calls or texts, I checked the system and it has advised that my plan expired on the 7th of July. Customer service has advised for me to re enter the voucher at the pay...

moomoo by Great Neighbour / Super Voisin
  • 1025 Views
  • 6 replies
  • 0 Bravos

Resolved! Unregistered sim

My phones been used for almost a month with this SIM card then yesterday afternoon it was reading unregistered sim I’ve taken the sim out put it in another phone it works fine also tried a different sim in the original phone any idea what would cause...

Rickb67 by Good Citizen / Bon Citoyen
  • 8658 Views
  • 9 replies
  • 0 Bravos

Switching from Virgin Mobile issue

So I tried to switch from Virgin Mobile to Public Mobile yesterday and everything was set up properly, but the account number to port my number from Virgin to Public was not entered correctly.  I cannot call, text, or use data that I paid for on Publ...

CountryAppleK by Great Neighbour / Super Voisin
  • 1002 Views
  • 4 replies
  • 0 Bravos

Porting back to Public Mobile

A friend of mine is interested in coming back to Public Mobile. She ported over to our sister company, Koodo about four months ago. I'm not sure if there has to be a certain amount of time passed before one can port back? I'm remember hearing from so...

pstepseric by Good Citizen / Bon Citoyen
  • 724 Views
  • 7 replies
  • 0 Bravos

Issues with switching plans and paying

Here's my issue I was on a 90-day play that costed $165, My plan was due to renew July 16, 2018. I forgot to update my new credit card onto my account and because I had auto pay on the payment never went through. I now want to change my plan over to ...

rusakattack by Great Neighbour / Super Voisin
  • 498 Views
  • 2 replies
  • 0 Bravos

Resolved! Account disabled

I was just trying to log back in after being away from the country for extended period and found that I have just passed the time to reload credit, just wondering if there is any chance to reactivate my account with the number, cause I cant even go i...

mikado0401 by Good Citizen / Bon Citoyen
  • 1569 Views
  • 10 replies
  • 0 Bravos

90 day vs 30 day

Besides getting your data in one lump sum, is there any other pros with going the 90 day plan?

Having trouble porting number from Virign Mobile

Hi. I bought and activated a PM sim card about a week ago, and want to port my Virgin Mobile number over. When I typed it into the "Check to see if your phone number is eligible" box, it said: "We were unable to transfer the phone number you entered....

nesci by Great Neighbour / Super Voisin
  • 755 Views
  • 5 replies
  • 0 Bravos

New sim card not working.

Activated a sim card this morning and plugged it into my phone and it's not working. Phone is unlocked . Sim card # 8912 2300 0028 9358 723

Chupchup by Great Neighbour / Super Voisin
  • 681 Views
  • 4 replies
  • 0 Bravos

renewals are not rocket science

I don't how why this is being so difficult for some folks.My second month expired yesterday. Needed to renew.I had some reward. I had some small balance. I had voucher value on hand. Entered it last night for the overnight renewal. In the morning I h...

Anonymous by Not applicable
  • 1234 Views
  • 9 replies
  • 7 Bravos

Account Locked

HiMy account is locked. I tried clicking "forgot password" link and was told that an email has been sent which I never received.Please help! MOHPREET MANKOO

mohpreet by Great Neighbour / Super Voisin
  • 452 Views
  • 2 replies
  • 0 Bravos

referral

I need a referral for today.  First come first serve.

ytjohnson by Great Neighbour / Super Voisin
  • 335 Views
  • 2 replies
  • 0 Bravos

Authenticatiing accounts

Just notified by @Brooke_C that it's back to square one for now. Current system not ready for prime time.  "Send a private message to the moderator team with a description of your issue along with your phone number and 4 digit PIN. If you’ve forgotte...

Luddite by Oracle
  • 467 Views
  • 2 replies
  • 3 Bravos

Resolved! need a referral

i need a referral code. im signing up for public mobile later today. Send me your codes to my inbox and a funny joke. The one that makes me laugh the most is the code I will sign up with. Good luck!

johnny142 by Good Citizen / Bon Citoyen
  • 1732 Views
  • 10 replies
  • 1 Bravos

Change SIM Card PLEASE HELP

Hello, I have had some issue's getting my account running as I ported from Virgin. I can not access my self serve account and need to change my SIM so I will have a working phone again.My details are below Paul Hernandez Edited: Removed private infor...

paulhern by Great Neighbour / Super Voisin
  • 435 Views
  • 2 replies
  • 0 Bravos

Why does outgoing text messages to short codes claim to be minutes?

While it's not a big deal, I'm still be billed correctly, but was just curious why it does that... I noticed that texts to normal numbers (the ones with (xxx) xxx-xxxx) show up as SMS but texts to short codes shows up as minutes.  It does only count ...

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EdmondY by Model Citizen / Citoyen Modèle
  • 1477 Views
  • 13 replies
  • 1 Bravos

I cannot purchase a us roaming talk text data addon.

Ned help I'm in the us my talk text data plan died today and I can't get another one. I have pre paid enough into my account and it displays other options but not the one I had or want. Any help would be greatly appriciated. Myhandyman

myhandyman by Good Citizen / Bon Citoyen
  • 867 Views
  • 4 replies
  • 0 Bravos
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