Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello There!I activated my plan today and chose $35 by mistake instead of $45 at the time of activation. I changed my plan right away but looks like it charged my twice! I am new customer, please help me Thanks!
i cannot login my online account. i tried to reset my password but still have a problem.
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Both times were good. Starting with Centrepoint Mall. I had time between classes yesteday to head there and buy a Sim to use with the $25 referral promo. This was before the latest free Sim + free second month was posted. The sales man agreed to sell...
@CS_Agent I need help. I am locked out of my account.
Hello all,apologies if this is not the correct place to post this question or if this has been posted before.I have just come back from WOWMobile and switched my phone over to Public Mobile, taking advantage of the Flash Deal this weekend.I do have a...
I am referring someone that has Telus, can they use their sim and if so is the activation code printed on the sim?
Hello, I just signed up in store with the plan to switch from Koodo to Public Mobile. I was advised I needed to sign up with a new number and when I got home I would be able to port over my original number. When I login and go to change number and ch...
I'm trying to find out as much as I can about PM before switching. I searched and found out that the voice mail feature can not be disabled, however one can use the Holidays mode(or option 6) so that callers can not leave a voice message! Is there op...
Since PM is a prepaid service, other than paying for the first month of service/plan, does one really need to provide any info other than selecting a phone number? Also are all the info provided changeable later in the "self serve" account management...
I just tried to activate my SIM. Looks like it went through online but when I turned my phone on with the PM SIM card in it, its not working. I am porting my number over from another provider.What do I do now???
Hi, I have just tried to change my plan from $52 to $30, but it asked me to pay first as soon as i paid it deducted $52 for 30 days. I dont need it for another 30 days. Please someone help me to convert to $30 package and my remainder money be back t...
i was msg'd that my data was 75% used and 2 minutes later I was meg'd telling me I was 95% used. This has happened before, what gives, who can I call to correct this?
Hi there, I purchased a US roaming package before leaving Canada - 1gb initially. The other day (still in the US), I ran out of data so naturally, I went to purchase 1gb again to top up. Today I noticed my data roaming still wasn't working so I went ...
Recently joined PM from Fido, noticed a better ping and sometimes faster website load at some indoor locations (with 3G plan). I also noticed that the carrier name is kinda cut out in the lock screen. Is there anyway to avoid this?
I’m locked out of self serve, the link to reset password isn’t working. I need to contact someone to reset it for me. Help please !!!!
Completely new to Public Mobile. Can I just walk into Wal Mart buy a $10 sim, go online, and pick a custom 30 day data only plan? Will I be committed to any extra fees or contracts? Can I just cancell this whole thing at day 28? Hoping to use this fo...
Store: WalmartLocation: Islington & Rexdale (Etobicoke)Rep Name: Dhruv To take advantage of the $25 credit, self-activation promotion currently, I went to Walmart to buy a SIM only. The associate named Dhruv refused to sell me the SIM alone, even th...
Some of the plans list " UNLIMITED International Text and Picture Messaging", and I was just wondering if thats only from Canada, or if it also works whilst I am in another country sending texts back to Canada. Say if I'm in South America and want t...
Hey @CS_Agent. I'm trying to reset my Public Mobile Self-Serve account password at the moment so that I can update my Auto-Pay information – the credit card Public Mobile knows about is no longer active. But the account reset email isn't sending!This...
My problem is regarding Auto-Pay; it is set to automatically renew on July 25th but it refuses to. I tried to do a manual top-up; by replacing the payment info with several different visa cards. But I get this error message: "Unable to process this ...
Greetings,My credit card had expired and now has been renewed. I changed the expiry date but the transaction is not going through. Any suggestions?
Can I receive incoming Canadian calls if I am in America ( I’m on Unlimited Canada Call) Or do I have to purchase US add on
I will be outside of Canada for at least 6 months so I wanna terminate my service, however, my Autopay just went through today and I want these fund to be refunded since I won’t need my service at the moment. Can you please help me get this resolved....
Hi, We're thingking of switching two of our "Speakout" (by Rogers) pre-paid lines (only for emergencies) to Public Mobile's $10.00 basic plan and would like to be 100% sure that we can add 1GB data @ $30.00 to the basic $10.00 plan. We also like to k...
Public Mobile really needs to get their act together. My account had been set to Autopay with a valid CC since I signed up. I also manually pre-paid the next months service [July 27th>].Yet this morning I still see - in bright orange - that my servi...
I know this is a Public Mobile specific forum, but since Telus owns Public Mobile, I hope we never see any nonsense like this in the future: https://mobilesyrup.com/2018/07/26/telus-enrolling-prepaid-pay-per-use-subscribers-into-3-month-plan-on-augus...
Hello! I just recently joined PM, and so far things are going well. But one thing that I noticed was that my cellphone reception fluctuates quite a bit, it's never really stable no matter where I am. I was wondering if anyone else has experienced thi...
Just bought a SIM card and activated and ported number during activaiton. Now both my PM SIM And Telus SIM have "No Service" when entered in the Iphone.I really do not wish to loose my phone number what has happened?
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