Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Help please. Bought a data add on July 22. I can see it in my transaction history but it never activated. Did the 2 steps. I can see the payment and the Data add on as 2 transactions.Still no data.
Activated phone yesterday. Had to get it unlocked. After that, SIM is saying No Service. Automatic payments were set up, and payment has been taken.
Hello there, Initially I got a sim and a 1 month account at the end of the July. The company gave me a 4 digit code however before I got home the phone was receiving txt's of different 4 codes. They had been changed! I get home to log on with my ema...
Hey There,I just convinced a friend of mine to switch from his current carrier to PM. Problem is, he ordered his SIM card 8 days ago and still no sign of it. Not a great start to say the least.Is there an issue with SIM cards at the moment (backlog...
Hi, mod team, I want to get my invoices. Can you help me?Because I need to file my cellphone bills to CRA for my businese. yesterday I sent a private message to mid team, but I am afraid nobody answer me or may be I @ the wrong person. Can someone he...
Hello,I am able to use "Always forward" option and can change numbers, disable, etc. But when I try changing "Forward when busy", "when unanswered" "when unreachable" the change doesn't go through, and not able to disable as well. It's stuck on this ...
I would like to buy another plan for my son like the one I have now at the same price, $65/90 days. The plans now are more expensive than the plan I bought last fall.
I woke up this morning and realised that my number had no service. This happened suddenly this morning. The signal bars were down completely and when i tried to call my number from another phone there was a message "this number is not in service" . I...
I just signed up with PM with their $40 for 4.5 gig deal and I've been noticing severe drain with cell standby. I also noticed that the 3G icon constantly flashes on while on WiFi. Should it be coming on while data is not in use? As you can see below...
I've used auto pay for more than 2 years and it always work. Last month I just change my plan, and after the plan change, with my auto-pay unchanged. Last month my account was auto-paid succesfully, but this time, it does not ! now my sim card has no...
my phone will not receive or send text messages for approximately 2 weeks.
I was trying to reach the selfserve portal from Orfox browser on Android and it gives me a SEC_ERROR_UNKNOWN_ISSUER error and does not open the page. However, Firefox works. Upon some investigation, I found that the SSL certificcate on the site is no...
Just want to confirm if it's possible to port a number over from another provider after activating a new line. Just looking to activate a new number for a relative with PM, and then once their balance runs out with their current pre-paid provider t...
How many emails do I need to send to Public mobile before they answer my question? My credit card expired, need to add a new one, can't log in to my account, can't reset my password, can't use my phone!
I currently had a plan for $35 but soon realised that I don’t need data anymore. I tried switching my plan to the $10 one but it won’t change. After choosing the $10 plan I get two choices. One says that I can pay for the plan I already have; which ...
Hi, Will a Huawei E8372h-153 work on the PM LTE network? Thanks,Andrew
So, I'm confused. I have the funds in my account To switch my plan. I'm unable to switch my plan though so my status is now saying suspended. I simply want to change my plan. How do I do it?
I am showing that I have 792 MB of data left but I have no cellular service. Why?
I was out to dinner with my spouse and a few people around us were commenting that they received an "emergency alert" on their phone. It stated that a Tornado watch was in affect for the Ottawa area. Later I was talking to my mother and she said she...
Hey community,So I'm a software developer, and I'm wondering if there would be any legal implications if I or myself and a group of devs decided to code and application to manage public mobile accounts. Can an employee, or mod shead some light on thi...
Hi there, I can currently send outgoing texts but cannot recieve any incoming texts.I can make and receive phone calls no problem. This issue began last night.I am on auto-pay.I have restarted and turned off my phone for a few minutes but nothing see...
Hello all,I need referral code so I can switch to PM. Please send your code/number with (SFW) funny one-liners to my inbox. The one that's the funniest, I will go with his/her code. Good luck! Idea credit: johnny142
I noticed I was doubled charged on my account and there were of different amounts. The first one I’m not sure of and the second one I know was for my 3 month plan. @CS_Agent please help me!
I'm moving to a different cell provider for now, and I know my account needs to be active in order to transfer my current number. Unfortunately I've mistimed the overlap, and won't be able to activate and transfer the number for a couple days, while ...
I had recently lost my sim card and purchased a new one. How do I switch my existing account onto my new sim?
I was recently in the USA for the weekend and got my lovely notification about US add ons. I chose to turn off my data all together and not to take an add on as 10 days was too many. A 2 to 5 day plan would be ideal. My father in law attempted...
Hello, I am currently having an issue where if a phone call is made to my phone I won’t be able to pick it up since it gives a message that the cellular number you have called is not assigned when my number is dialed from other phones I am not sure o...
I just activated a 4G plan, but found out after I activated it that my phone (Huawei p8lite) is only compatible with 3G. Am I able to get a refund and start a new 3G plan on the same SIM card, or just transfer from 4G to 3G mid plan?
Hi, I can't seem to access the self service portal, the page just hangs. Is anyone else experiencing the same issue?
I tried calling my dad who is on public and it doesn't go through. Is there something wrong with the network? I checked the public mobile account and the next pay day is August 11. Also, I don't think he has exceeded the 50 minute limit.
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