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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Getting less data than what i paid for

@CS_Agent Hi, ive been a member for a couple months now, but last month PM gave me a 95% heads up when my phone said i had only used half my plan ( plan is 1g / month ) so i waited and it did it again this month so i went on my PM account where it sa...

new to public mobile

I purchased a sim card and aid the minimum amount cash! just to test the signal in my area.I now want to upgrade to the $30 plan 500 mb of data MMS texts and canada wide calling and set it up for monthly payments on my credit card, I picked out the p...

Due to health reason I cannot use What's up on phone

my phone number is for Raghu, but I cannot use What's up on phone due to health reason so I install bluestack on computer with the above phone number but now I get a message on the phone saying the phone number is not registered on phone although the...

Legit offer?

I just got the following text from 5130. Sounds to good to be true An offer so good, we can barely believe it! 8 GB of data for $45 per month on Koodo's 4G LTE network! That means speeds more than 10x* faster than your current

US Talk or Text Roaming: US and Canada?

If I get the talk or text US roaming add on, can I call or text US numbers as well as Canadian numbers while in the US? So local places with a US number as well as friends and family in Canada?

Just joined PM and my friend referal wouldnt work

No matter how many times I tried, when setting up account, it would NOT allow me to add my friend in the referal portion.Please help!

Resolved! $25 Refer a Friend Credit?

I referred someone who activated their SIM on August 2. She says she has only received a $10 credit and so far I haven't gotten anything except a $3 Refer-a-Friend Award. I think that's for the monthly $1 credit for referring a friend who keeps their...

Moderator support

How long does it typically take a moderator to respond to a private message? I have been waiting 5 days for my phone number to be ported over and I can’t get a response from a moderator. I’m not getting any indication that this support system has an...

Resolved! tethering and hotspot stopped working (no DNS)

I just returned from a trip to the US, where I was using the US 10 days data booster, tethered to my laptop. Now both tethering and hotspot speed working -- it is possible to connect to the phone and ping various addresses, but no DNS resolution. Th...

Resolved! Is my SiM card working?

So i recently bought a sim card from public mobile, and activated it with a $20 Data only plan, just in case the card didn't work, or if i didn't like the service here *a lot of questions i have asked in the past have gone unanswered* I was positive ...

Ipad 2, - No Data working

APN settings correct ( sp.mb.com), reboot cellular data activated - No Data working / I have tried everything Ipad 2 ver. 9.3.5 / 13G36 - activated sim card on-line and ipad shows Public Mobile and my cell number shows in settings but still no data.....

Talk

I just bought SIM card for a prepaid plan (40 Dollar for unlimited talk and text, 4,5 GB). When we try to use the phone it says "sorry, talk is not included in your plan". What do we need to do? Thank you very much for your help!

Resolved! Need SIM network unlock Pin

I have a galaxy s4 Mini. Worked fine with SpeakOut, switched to Public Mobile and suddenly I am being asked for a "SIM network unlock PIN" I've done some checking here and have tried "1234" and "0000" with no success. Contacted Samsung and they cou...

Lost my phone

Resolved! Unlimited Talk to Canada and the US

I had enrolled in an unlimited talk to canada and the us, but i keep seeing the Addon Usage Limit of 400 min Intl Long Distance (Incl Canada & US). I thought Unlimited means unlimited and not a meagre 400 minutes. Is this a problem to be rectifie...

Call forward feature in the plan

I am interest about the $10 plan, 50mins canada wide talk, is the call forwarding is free (no need to addon) and unlimted forward minutes? or it will use the 50mins from the plan if i forward the call? ThanksFelix

How long does Moderator team take to respond usually?

I created a few tickets, an hour ago and was wondering if they usually get back within the same day. I really need access to my phone, but my plan expired and I am trying to change my plan, but can't because its expired. Contacted them to change my ...

Resolved! Test 1

Testing 1

Unable to link Auto Pay using Credit Card - Works fine with Debit Card

Hi AllI am unable to link Auto May with my CIBC credit card. The error being thrown is that the transaction is being denied by the Bank, however I am entering all correct details. When I am doing it with my debit card, its setting up the auto pay fi...

Stolen Phone & Keeping Plan

Hi all, My phone was unfortunately stolen a couple of days ago. It's an iPhone, so I can track it using the Find My iPhone feature, but in order for it to work the phone needs to be connected to the internet. The thief knows this, and has kept the p...

Resolved! Password and Account Login

I cannot log into my online account as I have no password. The girl at the store did not provide the password when she set it up. Also the "forgot password" does not send me any emails.

Unable to make calls

I am a new customer on the $45 plan with unlimited Canada wide calling. Unfortunately I am unable to make long distance calls, if I try it states that I have no long distance add on. I can go into self serve, plan is active, shows this plan. Is ther...

Incomplete Port

I came over from Fido 2 days ago. Immediately I could send texts to any network and make outgoing calls but all incoming texts and calls are still going to Fido. I contacted Fido Sunday night and Monday morning and both times they said they saw the...

Can I reverse an add-on purchase made in error

Hello, I accidentally purchased US roaming when I meant to purchase long distance calls to US. can I get my US roaming reversed?

US roaming

I have US roaming add on on my phone, but still can't place calls - system tells me I do not have one. What do I do?

Resolved! setup autopay and added money to my account but service not active

Hi Please help.I was due to topup yesterday and missed it. went onto website and added credit to the account and also set up autopay. Now I have $40 in my account and autopay says its going to come out in September but I cant top up the sim to work n...

Voicemail- Talk not included?

I switched to Public Mobile yesterday and I did receive the message saying that the porting was complete.I am able to receive/make calls and send/receive text messages.When I try to access my voicemail a message saying “talk not included in your plan...

Switch plan

I am currently using $40 plan and want to switch to a plan where there is only calling facility $20. I want to know the procedure to switch

Unused Plan

Hello, I've been travelling in Asia and had my plan auto-renew, despite me not using it for the last 2 months. I was wondering if I could have the unused credit applied to my account, or if I could have the 3 months that I paid for start now? Thank y...

Resolved! Password reset

I have tried the password reset4 times however I am not receiving an email to solve this issue as I've forgotten my password to get into my account is there possibly a moderator out there that can assist me with my reset thanks in advance

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