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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 13523 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24845 Views
  • 183 replies
  • 26 Bravos

Dear PM and Koodo: great offer but tedious procedure!

My husband received an offer this week from PM to switch to Koodo. It was very attractive and he took advantage of the perks, which included a lower monthly fee, a new phone and a nice bonus from both Koodo and Walmart for signing up. We were very ha...

Rascal by • Model Citizen / Citoyen Modèle
  • 803 Views
  • 8 replies
  • 0 Bravos

Resolved! How long until my phone starts to get service?

I am a new Public Mobile user. I registered online this moring at about 7:30 am. I ported my number from my previous service provider and sent in my payment information, etc.  I am also switching to a new phone and recently had it unlocked.  Within a...

PKD by • Great Neighbour / Super Voisin
  • 1210 Views
  • 4 replies
  • 0 Bravos

Can’t use internet at all

Hi,I have a plan with 500 mb data per month. But i cannot use the internet at all. Does anyone know what’s wrong?thanks a lot Bill

Bjiang18 by • Great Neighbour / Super Voisin
  • 533 Views
  • 3 replies
  • 0 Bravos

Resolved! Changing Plan Mid-Cycle

Who keeps deleting my post?!  This is the 3rd time I'm posting it. It keeps mysteriously disappearing!   no longer an issue... move on  I've ran out of data, and want to change my plan to the $40 for 4.5GB one. I want to do a plan change now, instead...

daredogg by • Mayor / Maire
  • 2295 Views
  • 14 replies
  • 0 Bravos

Changing Plan Mid-Cycle

I have a question that might already be answered, but here it goes anyway... I've ran out of data, and want to change my plan to the $40 for 4.5GB one. I want to do a plan change now, instead of waiting until my renewal date of October 8th.Here's the...

daredogg by • Mayor / Maire
  • 308 Views
  • 1 replies
  • 0 Bravos

Account

I'm still waiting to speak to someone about account password help. I tried it on my own with no success. 

jayjay1983 by • Good Citizen / Bon Citoyen
  • 1103 Views
  • 25 replies
  • 0 Bravos

Top up card bought from Shoppers Drug Mart

Bought a top-up card over the weekend @ Shoppers Drug Mart, paid at the cashier and get a voucher with PIN printed on it. Activated account last night (Sunday) , get a new phone number first and then transfer my old phone number over. Old phone numbe...

felixcatman7 by • Good Citizen / Bon Citoyen
  • 2376 Views
  • 7 replies
  • 7 Bravos

Counting # of texts (WhatsApp)

Hi all, I recently signed my daughters up for the 50 text/ 50 minutes plan. After a couple of weeks, my daughter got a message that she had used up her 50 texts.  She told me she didn't think she had, so we counted the texts on her profile and it sho...

Alejandra by • Good Citizen / Bon Citoyen
  • 3254 Views
  • 21 replies
  • 0 Bravos

moderators

@CS_Agent anyone out there?

kstins2 by • Good Citizen / Bon Citoyen
  • 381 Views
  • 2 replies
  • 0 Bravos

I have no service. Can't call text or browse the internet.

What's the problem I tried my sim in another phone still nothing so it's not my phone it's PM's service. I was so pleased the first few months but this last 6 days have been pure ______ . First my plan wouldn't activate. Finally got that working and ...

Crystal2 by • Good Citizen / Bon Citoyen
  • 788 Views
  • 5 replies
  • 0 Bravos

moderators

@CS_Agent im trying to get a hold of one of you yo help me with my busness line thats hasnt worked for 5 days now i have sent privant messages to you and members of your team and not a single message back..... please get back to me

kstins2 by • Good Citizen / Bon Citoyen
  • 302 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan has expired and I cannot change plan to a cheaper one

Hi  Can someone please help me understand how to get in touch with the @CS_Agent.  I'm under the impression I need their help to change my current plan to a new plan as i've let it go past the due date. I have money to top up to a cheaper 90 day plan...

CDodsworth by • Good Citizen / Bon Citoyen
  • 1315 Views
  • 15 replies
  • 0 Bravos

Resolved! PUK code

I'm an Italian student, yesterday I activated the sim card in-store, but the PIN you gave me didn't work (I received two PIN in two different messages and they both don't work), now i need the PUK code but i don't have it and i don't even have my pho...

porting number

i started the porting my number from bell to public but there was a problem now bell is telling to to cancel port request and then start it over. how can i cancel a port request please help?

kstins2 by • Good Citizen / Bon Citoyen
  • 565 Views
  • 9 replies
  • 0 Bravos

Wow Mobile @ Sherway Garden Mall

I signed up for PM yesterday and took advantage of the weekend promotion of the free sim, free activation and one month charge ($40) waived. I visited the Wow mobile counter at Sherway Garden Mall with limited time on hand and knowing what exactly I ...

Got_It by • Great Neighbour / Super Voisin
  • 799 Views
  • 6 replies
  • 3 Bravos

Fizz beta

Anybody here applied/was selected to test Fizz or has more information about it than what is available online?

Problem with local calls - long Distance Add On needed?!

Hi, since a few days we receive the automated message that we can‘t complete the call since we don’t have a Long Distance Add on, although we only call local (Ontario) numbers. Our plan includes provincial wide calls and we haven‘t had an issue since...

immokalee_1 by • Good Citizen / Bon Citoyen
  • 812 Views
  • 8 replies
  • 0 Bravos

Resolved! Need more data

Hi everyone, I have the 8gb a month plan for 50$. i need about 10g a month. i did an extra 1g for 30$. I was wondering if i could just reset my plan because i rather pay 100$ for 16gb of data instead of 60-90$ extra for just 2-3gb of data. Thanks  

Meghancc by • Great Neighbour / Super Voisin
  • 1179 Views
  • 6 replies
  • 0 Bravos

Long Distance Add On?

Hi, since a few days we receive the automated message that we can‘t complete the call since we don’t have a Long Distance Add on, although we only call local (Ontario) numbers. Our plan includes provincial wide calls. Any idea what the issue could be...

immokalee_1 by • Good Citizen / Bon Citoyen
  • 1198 Views
  • 10 replies
  • 0 Bravos

Resolved! Activate but want to start later

My present phone plan resets on the 26 of October.  I would like to switch over at that time.  I started the process to see if there was an activation date selection.   I got to the point where it asked if I wanted to switch the number and the screen...

Don_Hall by • Good Citizen / Bon Citoyen
  • 1155 Views
  • 11 replies
  • 0 Bravos

Resolved! International Talk Add-On Not Working

Hi.  My base plan includes unlimited Canada-wide talk.  I added  the 400-minute international talk add on for $15 earlier this morning.  Whenever I try to call overseas (London), I get a message stating that talk is not included in my plan.  I've tur...

brucemcgoveran by • Great Neighbour / Super Voisin
  • 1399 Views
  • 10 replies
  • 0 Bravos

Should I switch To Public? I have questions...

I’m currently a speakout wireless customer. Would like to try out Public Can I port my current phone number to Public? I’ve tried setting up an account and it asks for my number but won’t recognize my current number. Have had it for almost 20 years a...

Vancity1 by • Great Neighbour / Super Voisin
  • 2332 Views
  • 12 replies
  • 0 Bravos

Resolved! text message delay

i switched to public mobile from kodoo yesterday. one thing i noticed was sometimes text message takes a lot of time to deliver. is there anyone getting the same problem?

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