Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just renew my plan,why I can't make a call, I am told I have no available mins.But I can text. What's going on
I signed up yesterday with Public Mobile and after numerous issues, I can now receive calls and text but NOT outbound calls and text.
I had changed my plan on November 17th with 34 dollars 20GB plan. However, I saw the black Friday promotion was same price with 40GB. So I switched to it. Today I pay my credit card, I have been charged twice this month which were on November 17th an...
Just tried activating my SIM, including porting my number from Koodo.After step 6, I get "Subscription Not Activated. Something didn't go right.." etc, with a click below for support which puts me into an endless chat bot loop.Please advise on how to...
I signed up For black friday plan on 1 of my phones and then I signed up for For another black friday plan for my second phone. They each have a separate account. How do I get a referral fee for my second phone plan?
I just switched from Fido about a week ago and I'm using esim for PM. But until now my transfer is not completed, I can't send out or receive SMS, or receive phone calls from numbers of certain carrier. My Fido account is still active, I guess I'm st...
Hi all,I cannot login to my Public Mobile Account anymore, is there a bug with the website ?When I try to reset the password, I get a"E-mail account not found."Thanks all!
while looged into the public mobile app I tried to register my phone number which requires a Verification code sent via text message. I never recieved the TXT messages. How do I get this to work.
Hello,I refer someone to PM on November 27, yes, the day the system is down. Even I write down my referral code in her registration. After three days, today is November 30, I want to get my $1 back and she doesn't have $10 bonus in her account. I o...
I created an account and set my plan to the $29 for 10GB. Now I am ready to make payment as my esim was received and I cannot proceed since it is telling me that my postal code does not match my province. This is not true. Can anyone help me?
Hi,I have multiple numbers from PM and was wondering if I can combine them into 1 account.Thanks.
Hello There, Ported over my number from Fido on Nov 16/23 during the Black Friday special.I've been having some issues with Pixel's Call Screen functionI reached out to Google on Nov 17/23 to troubleshot this issue. We could not find any issue on the...
my wife is trying to cancel her subsription.we are in mexico. the trouble is for her to sign in to her account she has to receive a text message. although the plan says free texts world wide, this is NOT the caseso how can she cancel? A CODE V...
I know this was already posted but didn’t really see a solid answer.My friend is on a $15 plan and he wanted to know if he call forward (*21*) his cell number to his landline. - Will he be charge from his 100 minute call out if he dials *21*number#?I...
I have tried multiple times today and yesterday to get a chat agent. Seems impossible. At this point I can no longer wait for a SIM card. I've gone with another carrier. How can can I cancel this and get a refund?
I purchased a new plan from public mobile and had to port my number over from Telus to Public Mobile, and got an eSim for public mobile. I followed the porting instructions, received the port request from Telus and hit "yes". After this, my phone dis...
Hi everyone, first time here. I'm in a bit of a situation and wondering if anyone got experience.I lost my Public mobile sim card a week ago. I put the service on hold immediately to avoid security issues. Later, I bought a new sim card and followe...
I've been a Public Mobile customer for many years and had a Community account with the same email as my "My Account" for PM. These were separate accounts, with separate passwords. I'm guessing this issue is a result of the Community authentication be...
I have no service, can't make/receive calls or use data/text. called my line from another number there is a message saying something about US roaming - I am not in the US - is there a system issue?
To log in to PM account you need 6-digit confirmation code , but after successfully ported my number public Mobile system still sending 6-digit code to my temporary ph#. So I have to use my mail account instead ,to get needed 6-digit code for log in...
Subject says it all.I bought a new phone after signing up with PM, using an eSim. How do I transfer my eSim from one phone to the other?I tried contacting support but that tells me to put in a ticket. I put in a ticket but I have not been able to fin...
Hi, I recently subbed to the plan that includes 5g data but my phone is older and can only access up to 4g. Would I be able to downgrade to 4g and keep my plan?Edit: nevermind! Figured it out.
Would there be any obvious issues if:1. I do a BYOD plan with an old phone and request for a physical sim2. Use the SIM from Public Mobile on a new phone and try to port the number from the previous phone I did the above steps, and it's been almost 1...
Last month, I was still having 11 points as refer-a-friend reward. Over the past week, there were three people who used my referral code and I got three Cha-ching messages. However, today when my new billing cycle starts, I only got 12 points for ref...
I live well away from the boarder in the Timmins ON area and my phone will not make or receive calls because it states that I don’t have a US phone plan. Working through the help chat I’m supposed to send in a service ticket but the link doesn’t work...
I accidentally bought a 1GB add on thinking it was the USA data add on. It was just for Canada. Is there a way to get a refund? The data is unused.
I switched from Rogers to PM and replied Yes to Rogers confirmation message. however, right now I can only call and message others. No messages or phone call can be received. It looks like it might be a porting issue. Is there a way I can re-port it...
I tried to submit a ticket because I’m having issues subscribbing my son and now the deal is over. I have tried many many time to submit a ticket and it won’t work. I’ve cleared cookies and all.
Good morning,Just got new Galaxy A54, and there's no option to enable VoLTE. I contacted customer support, and they told me "if an option doesn't exist in a device's settings, we can't add it". The guy told me that he checked my account and even did ...
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