Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi everyone. I want to change my plan, but the self-service website is not working. When I go to the "Change Plan" page, it does not list any plans to select or even my current plan. And if I try clicking the "TRY OUT MORE OPTIONS" link then I get...
Hello right now I am at Walmart store I wanted to know if if I switch to koodo it’s 200$ or 180$ ? My texts from koodo says 180$ but people are saying basically it’s 200$ so how to make it200$ ? Any idea please reply
Hello All, Quick question/wanted to confirm something. I have $50 in funds in my account and would like to pay for my next month's service. Since this is not the full amount I'd need (I'm on a $47 monthly plan and with tax that works out to $53.11)...
I refered a friend but did not get the $25 credit, She got a $10 credit. She activated at wall-mart. Was it only if some one activated On line.. ie not at wall mart ??
Hi, I have a $40 12gb/90 day plan and I'm trying to take advantage of the Koodo promo. It says that the plan I currently have should be eligable for the promo, but when I try online to use my number with the promo code, it says it is invalid. It is p...
Bonjour, j'ai référé quelqu'un et cette personne a voulu s'inscrire à public mobile mais son compte a été désactivé. Comment faire pour le réactivé. Comment faire pour pouvoir communiquer avec vous afin d'activer son compte ? Merci
Hello, I am trying to log into my father's account online, but it does not recognize his email. I have already sent a message to @CS_Agent, but no answer. I need the access to make changes to automatic payment method, so this is a time sensitive is...
Hello, I am new to Public Mobile and have recently obtained a new plan and new number. Today at roughly 10 am I began the porting process of my number Fido to Public. In the porting page, I entered all the information correctly. Now my Fido sim card ...
Bonjour,Je souhaite interrompre mes services publics mobiles. Comment le faire.? Merci
SpoilerDuring the installation process, I was advised that because I was with koodo, I would have to use the pick a new number option then contact a moderator privately to process the porting request. I have now sent 2 messages in the last 12 plus h...
Hi everyone, I left Canada for some time so my old PM account became inactive. Would've loved to take advantage of this current Koodo offer but seems like that isn't going to work Anyways now I'm back and looking for a PM referral, please PM me if y...
Hi, I'm new on Public Mobile and new also transfer my number by myself.I have question, do I should call my previous call center carrier for removing database?Because I'm still able login self care on my previously account.
I currently have a plan where I have only 500MB a month and I have presumably used all of it according to my phone (OnePlus 5T). It gave me a warning that I was exceeding the data limit and then I checked on the Public Mobile website to see if it was...
Accidentally added 10020 off my credit card and I need it fixed I only wanted another data add on please help
Hi guys, I've got one question, here are the facts: Bought a Public Mobile SIM at Walmart in Canada today and thought everything would be fine and activated (turned out it isn't). I chose the plan with 4 GB of data and unlimited calling and texting f...
My 647-###-#### number was replaced with 437-###-#### without my request as they were having problems porting my number for two weeksThrough Public Mobile Refer-a-Friend Reward program, I signed up with Public Mobile where both my phone and my referr...
Really?! Only received incoming call you charge my minutes plan?Don't get me wrong because I choose the smallest plan, because I'm new migrate to Public Mobile that I thought incoming call is not charge my minutes plan.
Really?! Only received incoming call you charge my minutes plan?Don't get me wrong because I choose the smallest plan, because I'm new migrate to Public Mobile that I thought incoming call is not charge my minutes plan.
I signed up for auto pay this month for both mine and my husbands accounts. Our accounts both list our bill as $28 ($30, minus the $2 dollar reward for auto pay). However my credit card was charged $31.64 for each phone bill. Why the discrepancy and ...
Actually I just need 90 days plan if to keep the account open (without mins/data/txt). Can Public Mobile just make it happen?
Hello... I've been with Public Mobile for a couple of weeks and i'd like to add a second phone and plan under my account. Is this possible? If so, how can i do it? Thanks so much larissa
I have been out of country for 4 months and wasn’t paying for my number. Can it be the reason I cannot log in to my account now and what can I do about? I still want to keep the same number
I couldn't remember my password and attempted twice. Now i'm locked out and have no idea how to get it unlocked. Can anyone help with a password reset??
HI, HOW CAN I REACTIVATE MY ACCOUNT, DISABLED ALMOST A WEEK AND CANT GET MY PASSWORD REINITIALIZED
I'm on the west~southwest side (Not downtown). Anyone else experiencing this?I already contacted both Telus and the mods and I'm patient thank you.
Hello, I just recently activated a new public mobile SIM card. I went through all the regitration steps and on the last screen the activation timed out and the activation didn;t actually finalize. I received text messages welcoming me and a new PIN b...
Hi there, if a mod or expert could help me out I would be very happy. A few days ago I migrated to public from virgin, I am able to make calls and send/receive texts but I have not been receiving incoming calls. The calls seem to go straight to my o...
I have never got an text with the offers from Pm.How do i get them as i went to the koodo store today but they could not get me the offer because it was never offered to me?Why do some get it and not everyone?
I'm 18 so I'm unable to get a Credit Card, and they won't accept my Debit card even with my Drivers license and BC Health card. How can I get the $35/5GB deal if I'm unable to even pay for the plan since they don't accept Debit?
Hello Moderators, I activated at London Drugs 2 weeks ago but have not yet received the $25 promo credit in my account yet. Please let me know what I should do next. Thanks in advance!
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