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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Plan Inactive

Hello, I topped up my account to the amount needed for my plan, and the next payment is on December 2, 2018. I cannot make phone calls, text, or use data as of September 4, 2018. Can someone please help me? Thank you, Kevin Do

Unable to make or receive voice calls

@CS_AgentI have been using PM on an older iPhone 4s with no issues for nearly 2 months. I just switched the SIM card to a Samsung Galaxy S7 that was originally from StraightTalk, a US provider. It is an unlocked device and not on contract. I am able ...

Porting in from koodo postpaid

Trying to port in my koodo prepaid number to PM, not working online. Store called service number and got nowhere

Resolved! Change setting to allow PM to share my information with affiliated companies

Where can I change this setting? I'm guessing I didn't get the Koodo email as I may have said 'no' to this when I set up my account, and I can't see it anywhere in self serve/profile. Thank you!

Resolved! Payment voucher

Hi all: I have just bought two payment vouchers from Shoppers and now I need to put online to add more funds as my account is due tomorrow.But I am keep getting error and telling me that my voucher is not valid. My question is where would be voucher ...

Cannot make calls. System is telling me I do not have a long distance add-on.

Cannot make calls. The system is telling me I do not have a long distance add-on. This started the middle of last week.

No Data

Hello, I am not getting data on my device. We set it up with the proper APN settings, turned on and off airplane mode to try to get it working, and left it overnight to see if it was slow to kick in. Please help. I have PM'd the moderator team as wel...

Transferring - Porting number problem

I am brand new to PM and just signed up for 2 new accounts and everything was going perfectly until I tryed to transfer the second number from my telus share plan and hoping someone might be able to help resolve my problem. To summarize... I set up a...

Didn't get the $25 Referral Reward

Hi PM community,I referred three of my friends on the 29th of August but didn't get the $25 Referral Reward yet.How long does it take usually to appear on my available funds? Thanks!

Resolved! Signing up for a plan

Hello. I figured I'd ask here instead of having to drive to the store and asking! I have a friend who only has his health card and debit visa. Are these 2 sufficient enough for signing up for a plan with you guys? Or would I need to sign up a plan u...

paid bill but account still suspended

i tried paying but it says my account is suspended but i changed my card information

Resolved! locked out of self serve

I'm trying to update my payment info and I've forgotten my password. For some reason it wouldn't let me reset it and now I'm locked out.

Charged my account but not working

Hi I recharged my account today. But I’m still not able to make any calls.

Purchase or Auto pay

Hai, can I use Giftcard Visa or MasterCard for purchase credit or make autopay?

I can’t using internet and call

I paid my bill today morning, but I can’t using my internet and call. Please help me.

Can I still have access to public mobile community even after I switch to Koodo?

I am thinking of changing to koodo. I have some pending invoices I need for my company expenses. Will I get my past invoices if I no longer have a public mobile account?

Thanks Public Mobile

Joined PM during the Fall 2016 promo (2 accounts). I took the 6Gig/$40 Koodo offer last March and I got another offer for the second line (8Gig/$40) before August ended. It took me a few days to consider but I finally moved last Friday (Aug31). I jus...

Invalid SIM card??

I purchased a SIM card and package at London Drugs.. Received a transfer confirmation email.. worked fine for about 3 hours... Then the SIM card when unregistered?? and it says it is invalid when I try to activate it again? I am not able to log in...

Vouchers not working and moderators not replying to msgs

Hi, I have 2 vouchers purchased on Sat evening and they are coming up as invalid. I understand the long weekend but even now the mods aren't replying. @CS_Agent please reply to my messages. It's been almost 3 days since I purchased them. Thanks, Chri...

Subscribing to Public Mobile Offers

I have not received any of the Public Mobile offer texts in the past year. I am wondering if I chose not to subscribe to those messages at some point. Is there any way for me to re-subscribe to those messages?

Koodoo migration offer - someone stole my code

Hello,I went to begin the Koodo migration offer, but someone has already claimed my code unfortunately. What can I do?

Can't Receive/Send Texts, Data not working

I cannot send or recieve texts (though shows in messages as being sent) or use data. Can't make or receive calls, message says I do not have a long distance add on. Added payment voucher today and online account shows plan is active. Message cente...

Service Suspended with funds available?

I changed by plan on Friday and also cancelled Autopay. On Monday, I put $10 (+ tax) into my account so there would be 'funds available' when my plan changed on September 4th. Today I looked at my account and it says it has been suspended do to ins...

PublicMobile account hacked : nope, jsut the same freaking maintenance..

EDIT: seems like everything got back to normal after a while.. kinda weird though that, i couldnt change my password or even enter teh right secret answer until mainmtenance window appeared.. this ''dayly maintenance'' should really act differently, ...

Resolved! Could not activate cellular data network

Morning,Finally got my iphone unlocked last night. Voice and text work but I have issues with data.Could someone check my account please. Plan is 4.5G at 3G speed. LTE off, APN set to isp.mb.com. "Could not activate cellular data networkYou are no...

Newbie frustrations; and 9025804001

(I am posting this same report both to the Community, and as a private one for mods.) In my first month as a PM user (July 16- August 16, 2018), I was hit with 2 downers, whichconsumed many hours of my time (as well as the mods'). Situation: I rece...

Resolved! Payed for plan but Network is still Unknown

Hi, I just payed for my plan like it said to do before Oct 4th so I didn't loose my number but it's not allowing me to make calls!! The sim network is Unknown and service is not running! It hasn't even been 90 days so why did I get kicked off the net...

Can't receive incoming call after transfer! Help ASAP

Hi, new here! Transfer number from Freedom to Public Mobile work smoothly. But I have some bugs! I can make call, send sms & receive sms. But I cannot receive incoming call! Please help resolve this problem.

Plan expired - even after paid through Auto Pay

I recently requested to change my plan on 1st day of month, my account has Autopay feature activated and my card was charged however I realised my account was deactivated. Today after accesing my account I saw mesage to reactivate plan, paid again a...

Locked Out of Account

Hi, I tried logging into my public mobile account and was locked out for an hour when I typed the wrong password once. Then after an hour I clicked forgot password just in case but once I put in my email I was locked out again. Can someone help me pl...

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