Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I purchase connection on last month dealer told that 2nd month is free but u have disconnected my line y is that. Pls reply me
Hi, We signed up with Public Mobil a week or so ago but still can't make calls because the brand new sim card isn't working .When we put the sim card number in, it says invalid sim. So we've paid for a week of usage and have gotten no service yet.
We are travelling in the US right now and need an additional 1GB data add on, the first of which is running out before the 10 days is up. Can someone assist with doing this? Thanks
I’ve logged into my account still shows that nothings been paid nothings reset such as data... I’m still a noob here so maybe someone may be able to shed some light when autopay processes usually. Just don’t want my account to expire when it should...
We currently have 5 iphones (iphones 6 and 7) with Bell Mobility - all on a shared family plan. We are looking at switching to Public Mobile and having individual plans. Not sure what process would be (and want to get referral credits etc). Main p...
Hello, I have looked through other posts and contacted the moderator team but had no response yet. I am having problems sending my texts. Calls and data always work, but I frequently have full bars, but my texts don't go through. I have to go into a...
Hi my name is kunjumonI am not able to receive incoming calls after porting from virgin mobile. I am able to call everyone and can send sms. Getting data too. If anybody can help me will be appreciated.
Hello, I bought a new sim card and activated my sim on Sep 10. However, I am having the below issues. I saw a few similar posts, but the solutions involve private messaging the moderator. I have messaged the moderator but haven’t received a response ...
Do I have to use the same email in community and self serve accounts? If it doesn’t matter, then how they know my self serve account no.and after that they send the credit to?
Hi. New user here since yesterday.Signed up for the promotion free sim card and 1 month free. Just wondering when can I get my 1 month free
My phone has an x next to the data signal icon and isnt working. I checked my account and it says plan expired next to may plan details. I have auto pay, so why would this happen?
Hi PM Community, I just got a PM SIM and everything works fine except data. This is not the first time I have inserted a PM SIM, last time I tried and it worked. I have done everything from resetting network settings and rebooting my iPhone 6S. Ther...
Hi, I started with public mobile a few month a go. I got a plan that has unlimited talk in canada. I than changed my plan this month (setting it to change on the 22nd, billing date) now for some reason when i go to make a call a auto voice message co...
iw anted to do the pormo 0$ sim and 1 month free,my walmart does not activate phone my koodo store neither, the promo has to be activate in-store, so how to get with public mobile when i cant activate in-store and want the promotion.. thank you
I bought a 75 dollar vanilla visa prepaid, I went to change my plan from 30$ 500 mb text call etc.. to the special promotion 50$ for 8gb of data text call etc.. when I check my account plan it remains the same says my balance is 20 dollars and my van...
I just mist the promo free sim and free one month by one day darmit
Je viens d'être deconnecté avec public mobile et j'aimerais avoir le code pour débloquer mon cellulaire pour mbarquer avec une autre compagnie. Comment faire puisque c'est public mobile qui doit me donner le code pour débloquer mon cell. Merci de me ...
I'm on the $10 prepaid plan. When I call my PM number I've enabled the extended absence option but it still shows a line item on my usage at around 7 seconds. Here are my detail:
My plan expired on August 7, 2018 and I was on the $40 per 30 days plan. I now want to upgrade my plan to the $50 per 30 days plan. I want to add $50 to my public mobile balance, and then change my plan to the $50 plan, but when I add the $50 to my ...
Can i had another cell phone sim card+phone number in my existing PM account?Meaning activating another line on my existing Public Account? Tia
Having a weird issue with an iPhone that can't connect to wifi. Don't really think it's a Public Mobile issue (don't see how it could be really), but just wondering if there's any possibility.iPhone has no wifi, icon greyed out, can't turn on wifi at...
2 of our accounts were set up to auto-pay yesterday Sept 16 - but the payment did not go through and our accounts were suspended today. There seems to be a problem with charging to Capital One Mastercards (I know this because the AutoPay was to a v...
outbound call not workingeverything works fine except the outbound calls. plan includes: - - 12GB Data - Unlimited International Text - Unlimited Provincial Talk next billing cycle is in Nov.15.What happened:We added 10 days US plan addon 31st Augu...
I bought a 60 dollar voucher from Wal-Mart at 19:41:07 this evening and when I came home and tried to add the funds and change my plan to a better one it won't take the pin number.. I have the receipt so I can give any info. I need this phone for wor...
Let say i loaded my PM Account with a lot of vouchers up to $300.If i Switch from Public Mobile to koodo home phone, can i get my $300 transfer to my koodo home phone account??Tia
I joined Public Mobile few days ago and I noticed my mObie data isn't working. I am not able to access the Internet using my data. Please can this be rectified?
@CS_Agent My son was calling me, today, around 3:45 p.m. Call cut and he got a message saying "your minutes are up". He is in Gatineau, I am in the Hull sector of GatineauCall was cancelled by Public Mobile. We're both in the province of Québec a...
I opened an acct for my daughter last Sept 30. She can make outgoing calls but cant recieved an incoming call. It seems that her phone is link to someone else number and that owner who ever she is answers the call. My daughter also cant recieved a...
I need to close my account and transfer to a different company before the end of this bill cycle which is September 28. I need to provide my public account number to do so. But I am blocked on the self service website and can’t access my account. Can...
I opened an acct for my daughter last Sept 30. She can make outgoing calls but cant recieved an incoming call. It seems that her phone is link to someone else number and that owner who ever she is answers the call. My daughter also cant recieved a...
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