Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Canada-wide calling not working

My phone number is in Vancouver, BC, and I recieved a call this morning from Burnaby, BC. The call was cut off after a minute, and when I tried to reconnect, I was connected to an automatic "Please add a long-distance addon" message. How could this h...

Resolved! Data usage notifications - incorrect/useless?

Have other users gotten incorrect data usage notifications lately? It seems the last few notifications to me have been incorrect, and caused a bit of needless panic on my part. (I'm not yet sure if this is a rant, heads-up, or just a question...) A...

Want to delete account -PM pulled funds anyway

I was looking for how to delete my account and PM pulled my funds anyway from autopay today only for me to find out that was the way the accounts are canecelled around here. You mean to tell me that there's no formal way to cancel accounts? I would l...

I’ve been waiting 3 days for a reply from mods..

What is the hold up. Are they on vacation? Did a zombie apocalypse happen? I need @CS_Agent to respond ASAP so I can use my phone!! This is insane! I sent a msg on Wednesday, again on Thursday & now it is Friday with no reply. That’s a little outrage...

Help! Change plan faster

My plan expired and I want to change my plan. My funds are available for the new plan. I read posts and did contact the moderator about this but with no response. Is this going to get fixed so we can do this ourselves anytime soon?

Account hacked - Public Mobile Customer Service is DEAD SILENT

I get no service and my account is used by another customer in Quebec. (I am from Alberta). PM moderators got back to me about 36 hrs ago, accepted that there is an issue , verified the account and said it will be fixed. Since then........No fix,...

I can't dial specific local numbers without dialing 1 first

Hello, I recently, probably within the last week, have been unable to dial certain phone numbers. One particular 647 number that I have dialed in to every weekday since July has stopped working. The message I hear is "Public Mobile here. Sorry, talk ...

Pin Number

Just switched over to Koodo. I'd like to migrate my number but it is asking for a pin for validation. Among other questions. I cannot find the pin in my self serve account settings here. Any thoughts?

Did not get $25 Credit reward for referral

Hi I did a referral and my brother has already signed up. Referral bonus is not in the account. Can any MODs help with this?

Customer Service responsiveness

Hello, I sent a message to the moderators team yesterday to ask about an order I accidentaly placed, getting a credit and ordering what I really intended to order instead. Sent the message yesterday, still no response. How long does it usually take f...

Resolved! Double activation charge

I activated my Public mobile acct at Walmart and the first time the activation failed and we had to go through the activation again. However, on my bank statement (I set up for AutoPay) I was charged for both activations. I sent a request to the Mode...

Cancel Port

I need to cancel my port in request and get a new # ASAP. Please assist!

Unable to access account to pay for service

Hello,I have purchased a phone and got it setup in August at a retail store for a family member. However, the last couple of days when I tried to login to pay for more service, your system doesn't recognize the email address I used to setup the acco...

Help please! Can’t set up an account

I’m trying to activate my account but it won’t accept my debit visa for a payment. I’ve tried every possible way. I’ve contacted my bank and all my information is correct. Is there any way I can buy a minute card and activate with that?? This is unre...

Resolved! After adding value into my account, still unable to use the old plan

My plan expired today and I have just top up $40 with voucher. My voucher get accepted but unable to use my old plan ($40 one). what can I do to use my plan?

missing SIM cards and no one at Public is responding

switching 2 phones over to Public... ordered 2 new SIM cards on sept 6th. Public has taken payment but no SIM cards have arrived. i've left 2 private messages to the team moderator 3 days ago and no one has responded. we're not really off to a great ...

Can a mod contact me ASAP!

I added the wrong plan to my phone and now I only have access to data.. no calling or texting ... I need this fixed immediately and I sent a msg to mods yesterday AND today with no reply

Billing/plan

Hi the first two months my plane was good i paid $52 for unlimited calling with 2g but last month and this month ive paid over $80 just to get my phone turned back on what is going on and how do i get my money back

Locked out of my account

Hi, My account has been locked because of trying to login using wrong password multiple times. How do i get it re-activated?Thanks

Billing Error

I am a new customer as of Sept. 5, 2018. I have auto pay and a $20.00 per month plan but Public Mobile has billed me three times for$20.00 plus tax on my VISA account on Sept. 5, 2018. I just received my VISA bill yesterday and it shows: Transactio...

Resolved! Wrong plan purchased

Help me I asked for a 4gb plan at 35ish dollars. It said the plan I wanted was around 35-40 wasn’t sure but through miscommunication the Walmart rep gave me a 1gb plan at 35gb instead. I only found out after going home today. I’m willing to pay the ...

Activation email

I keep getting an email to write down PIN and saying transfer will happen in 2 hours. It's my son's Sim card. All is working since 2 weeks. Why the repeat email every 5-6 hours???

Resolved! Help! Cannot receive incoming SMS messages from time to time

I am new to Public Mobile and just had the service for about 3 months now. In the last month I had issues of not receiving my incoming SMS messages. Once I do a soft reset by just turning off the phone and on, all my delayed incoming messages all cam...

Faulty SIM, can’t access self-serve

I bought a 30-day plan and set up autopay but my SIM card was faulty, so I could not create a self-serve account. I then did the same thing with a new second SIM card, which worked, and now have a working number and plan, so I would like to cancel th...

Auto Pay Not Stopping

Hello, Last month I canceled the autopay on my plan as I moved to France for a few months. I just saw on my credit card statement that I had been charged by Public Mobile for another month of usage. I looked at my account and noticed auto pay was sti...

Not getting the latest Koodo promotional offer

I have been with PM on the $120/90d 6GB plan since April of 2017 and was wondering why my plan doesn't seem to be eligible for the JOINKOODOAUGDATA ($35/5GB and $40/8GB plus $180 bill credit) promotion that everyone seems to be getting. Kind of miffe...

Data Use Discrepancy

Using public mobile to replace a dial-up internet account so I am very aware of data use. I cannot account for some very high usage in my account (340 mb and 510 mb). My iPad does not show any such usage in its history. Does public mobile really g...

auto payment not working

Auto pay only comes out on my main phone and not my alternative phone

Resolved! Texts usage not displayed?

Hello, I have the $10 per 30 days plan, but I don't see my texts usage in self serve. Does that mean I've used all my texts for this month? (People don't receive my texts either).

Resolved! Why did my due date change?

I signed up with public mobile in June on the 22nd. And I have always paid my bill on time. Except for today, they suspended my account because I haven’t made a payment and I thought I had plenty of time to pay it. Then I go in self serve they change...

Community

Forum Posts