Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Which email should I contact to get a refund? For some reason chat does not connect me with an agent.Thank you
Hey everyone,I'm currently subscribed to the $102 60GB/90-day plan, but I've stumbled upon an enticing offer for a 40GB/month 5G data plan that I've set to "Change on Renewal". The issue is that I'm currently using a 4G phone.I'm curious about what w...
sim card is puk lockedplease contact me
how do i cancel an add on?
Hello,I switched from Rogers to public Mobile a week ago and I still have this message "This number is registered to your Apple ID, but is not associated with this phone. You can keep using the number for Imessage and FaceTime until it expires. "I on...
I'm trying to find out is a phone is compatible with public mobile, but the checker doesn't seem to be working. It's the Black view bv8800. I have the bv6000 and it works just fine but I wanted to check for this one. Specs for blackview as to connect...
I changed my my plan and it's starting today. Could this be a problem?
Ported over from Rogers on Nov 20th and have had no data ever since. Same thing happened to my daughter earlier in Nov and we did manage to send a private msg here to an Agent that responded. They did a network reset or something like that on the PM ...
i have iphone 13, ios 16.7.2. i've subscribed for 5G plan, last month i had 5G, this month i don't. i 've done all the steps as per live chat, reset my network setting and etc. still 5G is not showing up in my cellular data setting.i couldn't submit ...
I have a 3G subscription and am about to upgrade my phone.is 3G UMTS B1(2100), B2(1900), B4(AWS), B5(850), B8(900) ok with Public Mobile?Thanks
how do I set up a ticket?
I literally have been locked out of my account for 5 months. I can't update my payment methods are do anything
So I purchased a data add-on because I needed to remove the throttle on my account and go back to my 5G network; and I noticed that my service was still slow. Checked into my account and I had used 35% of my data add-on however my data throttle for t...
I need to cancel my accountwhen I try to sign in to my account, it recognizes my name and asks me to set up my subscription? I’ve been a customer for years. I need my account number to port my phone number. I just want out of public mobile please hel...
my account has been put on hold and unable to make payment using credit card on file as the card expired. I also need to update credit card details with the new expiry date.
Hi I’m wondering if there is a good plan for me to hold my number for me while I’m out of Canada. I don’t need to use the phone number or any cellular data but would like to keep my number. Thanks!
I have forgotten the email I signed up with and cannot access said email. What can I do? I need to update billing info.
Will there be a holiday bonus (data and minutes) for this December? I haven't heard anything about it.
I got my public mobile sim card and started porting process through app, I also got text from Rogers and replied with YES, as requested to port the number. My public mobile and Rogers sim are somehow both active on same number and Rogers isn't shutti...
nothing ever work on this site
I got his one from CPO of PM. I can't turn on VOLTE.
Hello, I initiated the transfer number process a couple hours ago, and I got a text right away from Public Mobile with the wrong ESN etc message. No one contacted me. Please advise how this can be resolved.
I was completing a number transfer, but after a few hours there was a message saying the transfer failed. Am not sure what the issue is as there is no error log. I was reading other posts that it could be due to incomplete porting, but I have never ...
I didn't realize I had to respond to a text message from my previous carrier (Freedom Mobile) to authorize the number port to Public Mobile and now I need to retrigger the port request. I called Freedom mobile and they toldbmebto contact PM to get t...
Hello y'allI missed the 90 mins time to approve for my phone number transfer from my original service provider to Public mobile. I have already issued a ticket but still didn't receive the transfer message from my original provider. Anyone knows w...
My bars of reception is at most two bars if not one bar. Data doesn’t work. I have sent a private message to Public Mobile customer agent but no response yet.
Hi, I transferred to public mobile a week ago. I can make outgoing calls and receive text messages but all incoming calls go to the voicemail of the old carrier. Is anyone else having this problem?
Just purchased a nee plan, activated the eSIM with a new number. I am able to make outgoing calls with the new service but not receiving texts or calls on it. I can sig in to PM but then it asks me to sign in to eversafe and they are sending the code...
recently switched to public mobile for the Black Friday deal. Signed up for the 5G plan, using an iPhone 12, but 5G doesn’t even come up in cellular data options in my phone’s settings. My husband signed up a day earlier, same plan and phone, and his...
Hello all,I need some help or advise to fix the issue I had with both Apple Facetime and iMessage. After porting process was completed, Face time and IMessage don't work with my ported phone number anymore. Only email address can be used with my Face...
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