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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12694 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23902 Views
  • 183 replies
  • 26 Bravos

Resolved! Good data management app?

Can anyone recommend a good mobile data management app for android? The one built into the system doesn't work that great for Public since it only tracks data monthly. Not so great for the 8 months of the year that don't have 30 days.

kelvarnsen by • Model Citizen / Citoyen Modèle
  • 821 Views
  • 8 replies
  • 0 Bravos

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because  I dont need the data and only the talk and...

RaviL by • Great Neighbour / Super Voisin
  • 470 Views
  • 3 replies
  • 0 Bravos

Wont let me Change Plan

Well i have seen a couple threads on this.Basically i had a plan and it had ended back on the 21. On the 22nd i went to get a voucher but i was planning on switching from the45$ plan to the 25$ plan because  I dont need the data and only the talk and...

RaviL by • Great Neighbour / Super Voisin
  • 330 Views
  • 1 replies
  • 0 Bravos

Resolved! cant register with my number

Hello, i want to register to public mobil, so i tryed to with my actually cell phone then i will port this number phone with a new phone , and i also did already bought the sim cards needed!Thanks hope you can help ¸ 

jahme by • Good Citizen / Bon Citoyen
  • 829 Views
  • 14 replies
  • 0 Bravos

Emergency Alert System- Ottawa Tornado

I am just wondering if Public Mobile is part of the emergency alert system. The reason I am curious is because of the tornado that hit the Ottawa area on September 21st. That evening I was home standing next to my wife holding our phones. I am with P...

kelvarnsen by • Model Citizen / Citoyen Modèle
  • 700 Views
  • 9 replies
  • 0 Bravos

Resolved! Cannot make calls on "Unlimited Provincial Talk" Plan

My plan, which is active, includes "Unlimited Provincial Talk". Talk was working until a few days ago when I noticed I couldn't call my voicemail. I tried calling other in-province (Ontario) numbers, and they did not work either. I am currently in se...

asemahle by • Great Neighbour / Super Voisin
  • 583 Views
  • 3 replies
  • 0 Bravos

US Roaming Text and Data won't connect

Hello, I purchased a US text, voice, data add-on. I finished both steps as mentioned in previous posts. I manually tried to connect to AT-T and T-Mobile and neither work. Please help!

MountainMomM by • Good Citizen / Bon Citoyen
  • 1091 Views
  • 15 replies
  • 0 Bravos

Plan change issues

@CS_Agent My 90 day plan renews today. I was trying to change to the $45 6gb plan today, but when I topped up my account to switch it automatically charged me for my old 90 day plan. I don't want to pay for both but I've been going over my data limit...

emcjacks by • Good Citizen / Bon Citoyen
  • 1053 Views
  • 11 replies
  • 0 Bravos

Cancelling 90day Service

Hello, I've paid until Dec 10th with the 90 day plan. If I  cancel this service this week. Will I be credit back to my credit card? Thanks

pouliotg by • Great Neighbour / Super Voisin
  • 501 Views
  • 5 replies
  • 0 Bravos

Resolved! Can't login to self serve to cancel auto pay

I've recently moved to Kodoo after the latest offer, but I'm not able to login to the self serve to cancel auto pay. My password is entered correctly but I get a message saying login failed. When trying to reset my password I get the following notifi...

Public mobile stole my money!!! , sim card shows not registered !!

 All of a sudden cellphone says unregistered sim card, can't make or receive calls? I have checked every setting on the phone and also tried it in other unlocked phones...NOTHING....Payment is not due yet, (it's $40 dollar plan) unlimited talk and te...

tifsha1 by • Good Citizen / Bon Citoyen
  • 1854 Views
  • 31 replies
  • 1 Bravos

Resolved! Can't get a phone#

Yesterday I posted about not be able to port my number from my old carrier,my mistake because I cancelled my service before trying to port. Trying to get a new # but keeps telling me it fail. Please help

Rennie by • Good Citizen / Bon Citoyen
  • 610 Views
  • 2 replies
  • 0 Bravos

Resolved! US Calling Feature not working

@Moderator_Team I bought the US calling add-on last week but it isn't working yet. I tried restarting the phone and connecting it to the local cellular network but no luck. My account says that it's been purchased. Is there way it needs to be activat...

MaliniS by • Great Neighbour / Super Voisin
  • 695 Views
  • 2 replies
  • 0 Bravos

Resolved! can't register credit card

i have been trying since saturday to add a new credit card to my account.  it just keeps saying it can't verify it.  the card is the same one i have been using all along with an updated expiry date.  it is working everywhere else.  i need my phone fo...

neamh by • Good Citizen / Bon Citoyen
  • 1940 Views
  • 22 replies
  • 1 Bravos

international roaming for India

Hello everyone,I am planning to travel to India next month and wondering if there is any option for international roaming. thanks

ashunandal by • Great Neighbour / Super Voisin
  • 2205 Views
  • 4 replies
  • 1 Bravos

Bringing over phone number

How do I bring over my phone number? I’ve already activated my phone but would like my old   number.

BClark by • Great Neighbour / Super Voisin
  • 686 Views
  • 3 replies
  • 0 Bravos

Unable to make calls Or receive no customer service

I have not been able to make or take calls since 2 weeks ago and the mod team have not answer my question since Friday. it says sorry your plan does not have long distance add on and the call cannot be completed. My phone is local and my phone suppor...

ricksanchez by • Good Citizen / Bon Citoyen
  • 1150 Views
  • 13 replies
  • 0 Bravos

Apparent double payment

It appears I have paid twice, both are for $40, but one shows payment for my old 4gb plan and the second for my changed plan of 4.5gb.  Of course I can only use 1, so can I have one removrd and just have the 1 4.5 gb plan?

wjpublic by • Good Citizen / Bon Citoyen
  • 1167 Views
  • 13 replies
  • 0 Bravos

Voicemail... question

So i set up my voicemail... is there anyway to disable that stupid robot before my actual voicemail... i just want it to be my voice not "you have reached" then my voicemail...

Csrf071990 by • Good Citizen / Bon Citoyen
  • 470 Views
  • 5 replies
  • 0 Bravos

Resolved! Plan change

Hi. I recently changed my plan to a 250MB data only plan for $20 because I'll be leaving for my vacation in a few days and I thought I could live without talk & text. However, I realized it's inconveninent and now I want to get talk & text. I tried t...

shinichi77 by • Good Citizen / Bon Citoyen
  • 674 Views
  • 3 replies
  • 0 Bravos

Calls going to voicemail

I got 02 lines for my family and 02 for friends. All 04 numbers are going to voicemail as soon as called. This is very critical that we could receive calls. Please help.

nahidul by • Good Citizen / Bon Citoyen
  • 1013 Views
  • 26 replies
  • 0 Bravos

Transferring a prepaid cell number

I switched to PM from a virgin mobile prepaid just over 24 hours ago and I can make calls, but not receive them. And no texting in or out. I had to put my sim card from virgin back in so that I receive texts and calls but my prepaid plan is set to ex...

hlmac688 by • Great Neighbour / Super Voisin
  • 318 Views
  • 1 replies
  • 0 Bravos

Resolved! Cant Login

Hi, I tried to login but don't remember my password. Also, the security question doesn't accept the answer I set up while registering for the online account. . Please help me reset my password. My registered . Please it's urgent. Get back asap Rafi

Rafi by • Great Neighbour / Super Voisin
  • 677 Views
  • 2 replies
  • 0 Bravos

Resolved! Payment not working

Using a master card gift card, tnought it would work? Can't we pay with master card gift or debit card? I wait 24h to make sure the card was activated...

eparlier by • Great Neighbour / Super Voisin
  • 1018 Views
  • 11 replies
  • 0 Bravos

Resolved! Cancel my account

Can I port my # out when my plan isn’t active ? It was done yesterday and I don’t wanna be with public mobile no more. Can someone help me out please 

Smart_chick by • Good Citizen / Bon Citoyen
  • 2594 Views
  • 18 replies
  • 0 Bravos

No service

My son has no service since Wednesday how do I get help ive tried messaging and putting a post on but no response. What a waste of my money and my son is heartbroken. Just want his service fixed!! Please help

Bonwight by • Good Citizen / Bon Citoyen
  • 1675 Views
  • 41 replies
  • 0 Bravos
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