Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Myself and one of my daughters received a promotional text to upgrade to 4G plan for $24/mon. However, my other daughter didn’t get the offer. Do you know why and how she can upgrade?Thanks!
When I select Personal Hotspot I get this message when I try the support chat it just instructs me to do what I’ve already done.ideas
I just opened my iphone and this popup appeared :LTE Calls Turned Off. Public Mobile has turned off LTE calls on your account.What is the meaning of this ? I tried to call a relative and can see the signal turning to 3g when the call is ringing inste...
Hello team, I was unable to download public mobile on my mobile device to complete the activation, even after I have made payment. I would like to recall the payment as I was unable to download the app on google playstore due to region restrictions, ...
IThe email link from Public Mobile that I used to sign up said that I would get a $10 bill credit within 30 days of activating my service. The month is almost up and the credit has not showed up in my account.
I am planning to arrive in Montreal, Canada on February 2nd and would like to book a phone card online in advance. However, when making the payment, I am prompted:Payment Failed! Please try again or use a different payment method,I used a Visa credit...
Hello! I ordered a SIM card and $24 prepaid subscription online, but I ended up deciding to go with another company. Does anyone know what I can do with the card and subscription? I would like to get a refund if possible, or barring that, to pass on ...
hi, we cancel the payment in December but the money keeps going out Please answer ASAP
Hi, I've been a PM customer for a year. I recently changed my plan (more data) and I can no longer send or receive picture messages. Nothing else has changed. If anyone can help that would be greatly appreciated! I tried to submit a ticket but kept g...
Started last night.Myself, my husband and my son all use public mobile as our provider. Been great, never any issues until now. We can use our cells outside our home and outside 1 km radius of our home. We can text, but no calls incoming our outgoin...
What should I do if I lost my SIM Card?
How can I stop my subscription with PM and switch to another provider?
HelloI just made a payment to my plan using a payment voicher and it's not showing up in my balance, thanks.
I bought a SIM card from a Telus store and tried to activate it. It is more than 20 minutes that the app stops at step 3. What should I do? Thanks.Also does the service is a prepay service? How can I pay?
I tried port in my phone number to public mobile last week but failed because the account number was incorrect. Now I get the updated information and I want to give you
Iam being overcharged for the past 3 months I have being trying to contact them but is impossible to reach anyone
My sim card that I ordered from public is a week late and I can't open a ticket without my account number which wasn't on the confirmation email when I opened this account. It took my credit card information but now I'm in limbo with no sim, no accou...
Hi,I have one GB data and i used it all I just added 3 GB more will it get added immediately and i will able to use it.
is there a way I can opt out of receiving email notifications from old threads that I either started or commented in the past?Thanks:)
Im unable to access customer support to assist with a phone number port. The number Id like to port in is a landline with one of bells subsidiary companies. Am I able to do this? Can a customer support agent help me with doing this? Thanks
Why, WHY, WHY - does it say I am not authorized to access my own account?I can log into the com. Forums just fine... But oh no - I'm not allowed to access what I actually NEED to access in order to renew my services... Here's a screen cap of what's...
Going through my bank statement and noticed that I got charged twice for my January payment for my service with Public mobile, both on Jan 14 and Jan 15. the one of Jan 14 2024 has been processed while the one of Jan 15 is still pending, kindly assis...
Hi, I’m currently outside of Canada( more specifically Brazil) and trying to activate an eSIM, it will not work. My iPhone 14 pro adds the eSIM under Settings/Cellular/SIMs but the Public Mobile eSIM says “Activating…” and then I get a message telli...
Hello, I got lot of unknown phone no calling in today, Does my phone get hacking.
I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have been charged. This is theft!I never activated my public card, and now my fees for October, November, December 2023, and January 2024 have be...
I do not want to register a new phone number. I have not activated my account yet, but need to cancel the automatic monthly payments for the Public Mobile Plan I signed up for. Please advise me how to cancel any further paymwents immiediately as I ha...
I transferred my number from Lucky Mobile to Public Mobile using ESIMs on my Iphone.I used the same ESIM number used for my Lucky Mobile line when transferring the number to Public Mobile.When activating my Public Mobile line, I am able to receive ph...
I was checking my MasterCard Statement for November 2023. I found a charge from your Vancouver office on Nov. 6, 2023 for $16.95 for my account [Account ############## ].I found a receipt for this in my payment records in my account. This is fine.I ...
Hello i’ve been charged twice for my phone bill this month JANUARY 15th-16th i’ve tried making a ticket for the last hour now keeps giving me errors and everything else I need a refund of $25.30 ASAP I’m tired of dealing with this someone please help...
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