Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Been trying all day to get into my account, just says it’s sending code to my number but never get one
Within a minute or so the caller can not hear my voice but I can hear the caller's voice. This does not happen if I make the call. What is the problem?
I keep getting Payment Failed - Please try again or use a different payment method.I have tried on an android phone, iphone and my laptop. I have tried on the app. I have cleared cache and cookies, called my bank to make sure they are not blocking ...
Hi,I made an account and paid for a subscription plan with an esim. But my activation was unsuccessful because my phone is incompatible with esim. I have been trying to get a refund by submitting a ticket online but it's not letting me submit a ticke...
Hello!I received the below text after trying to port from Rogers to PM. I entered my IMEI instead of old account #, which appears to have been a mistake.Could someone please provide a solution? Hey, it's Public Mobile. We're having trouble transferri...
Hello, I will be on vacation starting Jan 6, 2024 until Apr 5, 2024. Currently I am subscribed to $120-90 Days 7.5GB-3G Plan (already paid till March 2024). Is there any possibility to unsubscribe from the plan for this period and get the credit for...
I have not activated and received the SIM card yet I just bought it yesterday。Please help me switch to the 30GB plan for CAD$29
this question may have asked a dozen times, which bands are supported by public mobile? i know installing an app helps to determine which bands the phone needs, but buying a phone online would also be helpful to know which bands public mobile requir...
I have been using Public Mobile for over 30 days. I am located in the 5G zone according to their map, but I have never received 5G. I usually get on 2 bars of LTE.I recently contacted customer support and they said that this is a "known issue" and th...
I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. Accordin...
How would I do this?
Signed up my son but the number transfer didn’t work and we need public to re initiate the number transfer.
I have a 3g service, but to day i see my phone shows 5g. What is that? an upgrade , an error.......?
I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.
I just purchased a mobile plan with public mobile and waiting for SIM card to be delivered. Since my current plan won't be expired until a few weeks later, I am thinking to activate my new public mobile SIM card when it is a few days to my current pl...
Hi My phone is asking for a SIM card PUK password. How can I obtain it?
I just signed up for 50gb for $40 on Dec 5. Now 75gb is available. I would like to be able to take advantage of that.
I transfer my number from virgin mobile to PM. I cannot receive any calls, but I can call others.the data is working. my virgin mobile SIM card still working right now. so I think the port my number is not successful. does anyone can fix this issue,...
Hi , want to my subscription to $ 29.00 30 GB ? but cant see available for my account . How can i get it ?
Are all monthly subscription plans available for a 90-day subscription?
I changed my subscription to 40gb at 5G beginning at renewal Jan 4th, 2024. It doesn't show up in my account even in incognito mode.The plan is no longer available. Sadly i didnt take a screenshot of the confirmation page.Am I out of luck? Is there ...
I have the unlimited \\\\canada us plan with 180 GB canada us Data.service provider AT&T keeps dropping off, very frustrating, unable to connect to uber while at airport.My phone is a galaxy a54 5g
Hello I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?
I signed up for the $34 40GB 5G plan about 1 month ago. Its way more data than i need as a senior. So now i see the $24 plan which would be best for me, but it says new customers only. I see some customers say to move over to Lucky mobile then move b...
Howdy Folks, Hope you all are doing great and are taking some well deservered time off.So I see this offer on the plans homepage. doesnt say "for new activations only" like the others, but i cant find it in my account. Wondering if its possible to ge...
I did not respond in the 90 minutes to transfers from another carrier. How do I ask for another transfer request from Public Mobile?
help,got registered, trying to purchase plan and sim. web page wont highlight or prompt credit card info boxes
I’m able to find Boxing Day subscription on browser but that promotion is not showing on the app. Browser says to goto account since I have an active subscription but account doesn’t show 34$ 50gb promotion you can find on google search promotions.
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