Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I'm Canadian but have been living abroad for several years. I'm coming back to Canada in a few weeks, and will be living in BC for a few months, and then Ontario for a few more months. After that, I'm not sure where I'll be. I've been looking at a fe...
Specs:2G:GSM 850/900/1800/1900MHz3G:WCDMA 850/900/1900/2100MHz4G:FDD LTE 850/900/1800/2100/2600Mhz
Hey all, I was paying $50 for 8GB of data. It was a promo I signed up under in Sept. I just went to custom plan and for $50 Can/USA calling, international texts, 6GB +2 bonus. Does anyone know if the bonus 2 expires? or is there any reason not to s...
I purchased a US roaming add-on, but it doesn't work. Any ideas?
Hey guys,I'm going to be traveling to the US and I need my phone to be reliable for traveling. My sister went earlier and she had issues with service not working after the plan expired back in Canada or during renewal in the states. Any tips or othe...
Hello folks,I'm having a real-time issue, I hope my issue gets resolved here. I recently enrolled for public mobile service on 18th of Sep. for $40 plan. It got expired the following month(oct) and then I changed the plan by downgrading my plan to $1...
got email reminder to renew payment yesterday, now the phone not work anymore.I am going to login in self-service account but forget passwordcannot renew password because don't know (or forgot) security question.
When i was referred all I was told was great service good price...for what I need ..it works fine..but also tell the person all the other details..like the support system..issues that they could face etc etc..then they can reseach things before they ...
MEMORANDUM SUBJECT: Recently bought $30 Public Mobile voucher dispensed a $15 credit ISSUE:Once typing in the 11-digit pin on the $30 Voucher, the prompts notified only $15 was added BACKGROUND:My $30 voucher that I bought at the corner store last ni...
Hello everyone, Few days ago I got chance to measure Public Mobile speed to one of my friends phone who is currently a chatr user . Paying around same. I suggested to switch it to PM next month.Unfortunately I was not able to test multiple times as w...
Can anybody tell me if either of these phones will work on this network?Thanks in advance!
Steps I followed to port out my phone number from the Bell corporate plan to personal Public Mobile.1. Send an email to the HR that you want to port out the number to a personal carrier.2. Your organization will "notate" the account. this means an in...
Hi, I am completely aware that checking voicemail from that $10 plan phone deducts in-plan minutes. Can someone confirm if checking voicemail from other phone (by calling that that $10 plan phone# and press '*') also deducts minutes, or not? Thank yo...
Nous sommes en plein déménagement, do
Who the neck do I talk to to fix my phone? 3 days and it's still not working
Hello,I have sent a message to a PM but after a couple days of no reply , I suppose I need to post it here. I need invoices and I would like to know why invoices are not under our account since it is a fairly simple thing to do. I would also like to...
Hii pay by credit card autopay...now i try to replace my credit card with other credit..but cant accept it...... saying your card is not charging.......... why?do i have to remove my credit and put new one?
My phone is broken. I will buy a new phone, but need to cancel my automatic monthly withdrawals, as I will be leaving the country for 4 months, and not using my Public Mobile account. I was assured when I joined that I could do that, but how? I can n...
Hi my wife ran out of data on her PM 4.5 gig plan due to travel all of October . She is due to renew November 8. Can I renew her early? Or so I add 1 gig for 30$? Don't really wanna go this way if I don't need to. Please advise.
Recently toppped up my account and my plan says it is active but when I am on the network I am unable to call, text, or use data. Any help would be greatly appreciated.
Noticed not as many posts about moderator reply times....things must be looking up in that department...
I set up a phone for my mom several days ago and she can call out but no one can call in because the port is not completed. Please help.
I went to pay for my phone this morning. My account is not showing anything I mean Where it says plan it is blank. I can't even see options to get my account changed or paid for. It keeps saying I have enough money to pay but it says my account balan...
Seems I started my account on the 26th and recently paid on the 26th. Today is the 2nd of the month and my data is running out as it has yet to reset. When will this happen ? Data is important and I cannot have it running out due to errors in the sys...
I recently paid my plan fees and selected the 45$/30 day plan which includes unlimited Canada wide talk and 6 go data. The data is working fine but anytime I try and place a call either local or long distance in Canada it tells me my plan is not set ...
Sorry if this has been asked already, and I realize it's kind of a dumb question but... Once I reach my data limit, will my data stop working or will I get a text notification that I've reached my limit? I still have 10 days to go and have used up al...
i signed up for 6 gigs of 3g speeds. my phone is a windows phoneit auto set everything up.it works for web text picture text what im wondering is my phone can do lte 3g 4g. it auto connected to the lte bands.i live rural north of edmonton so probl...
Hi there,I have a $10/m 50 min 50 text plan. I have run out of minutes with 7 days before next cycle. I cannot find where to add more minutes. Can anyone point me to where I add minutes? Thanks!
I purchased a 30 day 5gb LTE data plan with no talk. I used $8 credit towards a US/Canada International Calling of 200mins. My overview page confirming this add on had been completed, but when I tried to make a call, it says my plan doesn’t have call...
With much frusturation I've been trying to register with public mobile. I'm not currently a customer but I'd like to become one. I've tried my Visa and Visa debit and confirmed with the bank the payments are not being blocked and they don't see the...
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