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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to verify my card

Since yesterday, whenever I try to make a payment I recieve this message: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged. What ...

Resolved! No data

iPhone 6+, with ios12.1. I’ve turned wifi off, made sure the apn setting is sp.mb.com and made sure data and LTE are on and do not have data. I put the SIM card in my other iPhone 6 and still did not have any data. I put the sim card from my iPhone ...

Resolved! Refund of credit or unused plan when porting out?

Hi folks, i recently ported my phone number out from public mobile and im wondering if it is possible to get a refund for the account credit ($12) I had left in my public mobile account and for the remaining days of my $40 monthly plan (my renewal da...

Resolved! Setup sim pin lock

Hi I just activated my sim card and everything worked fine to begin with. I got 2 texts saying my new pin was first an unknown 4digit number and then the pin I entered in the online setup. I wanted to set up my phone to always ask for my sim pin when...

Charged for texts not used

For 2 months I have had 40 texts listed in my usage but I have not made the texts. I don’t even know the number that it shows me texting. Any idea how I can fix this?

Resolved! activating new sim online.

Hello, trying to go through and sign up for the 4.5gb for $40 deal, and was going through and setting up my account / activating sim / choosing new number , then my wifi died as finalizing a plan, and when reconnected, account wasn't made and when i...

Incoming Calls are not being received

phone#-------acc#=======I recently joined Public Mobile, everything is working fine except incoming calls. Whenever someone tries to call me the call does not go through and it does not even ring.I called my old provider(Virgin mobile), they can not ...

How do I change my number back?

I accidentally changed my number. How do I get my old one back?

Credit card cannot be processed

Hello, My credit card was recently renewed and I wanted to update the card details for auto payment. I tried several times over two days, but the change keeps failing with the message: "Unable to Process Transaction Sorry, we are unable to verify you...

Resolved! Autopay wasn't successful and service was suspended

Hello,I've been a publicmobile customer for a few years now and up until now i've had hardly any issues. This month, for some reason, my autopay did not go through and my service has been suspended. I've tried to contact the moderators with no succes...

Resolved! Can’t make calls to home province

I have the province wide talk and text plan. When I try to make a call to another town I get a message that says my plan does not include long distance. The number is in my home province. I tried putting a 1 and a + 1 but that didn’t work. Any he...

{Poll} Rate Public Mobile customer service

Please respond and rate 1 to 5; 1 being extremely unsatisfied, and 5 is extremely happy. I'll try to do a statistics if we have enough response.

Resolved! New phone

I have been a public mobile customer forever and have an Alcatel Onetouch phone that is very old. I am a very poor person but depend on having a phone and public mobile has never let me down. I just recenting was given a Fido phone from my father t...

Can't make or receive calls

Hello, Recently I have changed my plan and after that, I can't receive or make calls.I just knew about this situation 15 days after I had set up auto payment for my plan and realized that I don't have money in my account. Obs.: Now, I have money on m...

stolen phone but have imei number for phone and already switched sim card

stolen phone but have imei number for phone and already switched sim card, i was told to contact my service provider to have it black listed i already switched sim card and have a loaner phone but i want my Iphone 8 back

Nov. 5 - Public Mobile call issues across the board

I'm getting intermittent issues dailing out for most of the morning. Dropped calls and 2UT1 all exchanges busy error. I tried rebooting the phone but issues still persist. Are Telus having any issues with service in the GTA?

Can't use some of the apps using mobile data

I can't use google maps and some other apps using mobile data. They work fine on wifi. It works last week. Anything changed? Do I need to configure something on my phone?

Monthly bill amount

Hi,I have just topped up my account for month 2 of my services. My question and concern is that the first month was $45 and this month it was $51.75 and im wondering why the price has gone up for the exact same plan as last month.

Self Serve Login Issues

I tried a login just now, stuck at waiting for response from selfserve.publicmobile.ca. It doesn't seem to time out but also not making progress either. Is it down for everyone or just me?

Just Wondering

I been wondering this for a while. All my phones used a Micro sim so it was as easy as taking out sim and putting in a new phone. The phone I'm looking at is a Nano sim. That would mean having to get a new sim. So how would one get a new sim and have...

Number not in service after renewal

Hi Community, can anyone help me here as I renewed my monthly serices with PM but was able to call out but not able to receive calls, any reason why? Appreciate greatly any help I can get, thanks.

Changing a phone plan

Hello,I have been a long time customer with PM for a while, if we change the phone plan, are we eligible to get the rewards on the monthly invoice? please advise.Thank you

For ad-ons

I buy ad-ons for one time but its still activate.i dont know how to stop it.I have 5 GB plan so i am good for my paln.

Not able to call or text

You read that correct. I topped up my account and have now lost my employment due to my phone not accepting calls or texts. I think that anyone who joins from now on is an idiot. My plan is $50 a month and is the 8GB and calling anywhere in Canada an...

Plan

Curious as to why when I first came to this company my plan was always due on the 10th and every month seems to be earlier and earlier got a notification that its due tomorrow don't understand this

phone not working

i got a $40 for 30 day plan and can not recieve calls it just goes to a busy signal how do i fix this

Seeking advice for buying a new phone. iPhone 8 Plus (or 7 Plus)

Hey Folks, I have an iPhone 5s that's been serving me faithfully but starting to have battery issues. Are there any cool things I should know about finding a good price on a new iPhone 8 Plus (or 7 Plus)? I live in the interior of BC so there's no ...

Sim Card hasn't worked for entire time of the plan

Hello Public Mobile, Please extend my plan for 30 more days for free as my plan hasn't worked the entire time. The phone number is xxxxxxxxxxx. It expires tomorrow and I have not been able to use your service due to a technical issue at your end (acc...

Resolved! My data isn't resetting.

Hi, I'm new to public mobile this may be a dumb question but my billing cycle was today and I paid for my phone bill yesterday and my data isn't resetting. Does my data reset after my billing cycle ?.

Resolved! Voucher not registering

I keep getting notifications saying I need to make payment which I have via voucher but it is not registering. I went online and changed my phone plan but now it's saying I have zero balance. How do I fix this?

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