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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't receive text messages

Hi All I recently had to cancel a US roaming add on, after this happened, I could send texts, but realized a few days later I couldnt receive them. Looking at the board, a bunch of people have had the same issue after a US roaming add on expired, and...

Got a call from public mobile- how to followup?

I got a call from public mobile saying that my address was incomplete and it resulted in issues with porting my number. I have been having reliable service. How do I followup with their call?

pin required

when trying to use my sim card in my virging mobile lg g4 phone it requires a pin. what can i do?

Resolved! account being suspended

Hi, I received a text about payment has not received and I am on autopayment. I checked my online account and realized that my plan has expired as of November 10 2018. I was wondering can someone look into this for me? Thank you!

Unable to Process Credit Card

Today I was about to use my phone but then realized there was no call service. I have set up my account to auto pay. I have also recently renewed my credit card so I tried to update the new information. However I keep on getting the unable to process...

Just payed for my plan but my service seems to have cancelled

I have payed for my plan, my accound shows a zero balance, yet I'm unable to use data, send text messages, or make phone calls. What can I do?

Resolved! "We were unable to transfer the number you entered"

Transferring from a Koodoo prepaid account to PM, have followed all the steps and am unable to port my phone number. If I try I just get "We were unable to transfer the phone number you entered. Try one of the following options:- Make sure you enter...

Locked out of self serve account

hi, I want to change my plan to $10 50 mins and 50 text, however, self serve account is locked. Can you please reopen it.

Refund request

Anyone here who had a refund request? Were you able to get it? Last month, I bought a public mobile sim but it was not compatible with my phone coz its from overseas. So I cancelled it, processed thru Walmart store where I got the sim. Then I just pu...

Double charged on my account

I have been on the 90 promo plan for approx 2 years now, I was still charged the normal fee but at the same time was also charged an extra $109 and now there is a lot of extra funds in my account. It was an autopay so I have no clue why I was charged...

Paid but I have no service

I paid my bill and my account says active but I cant make phones or texts

Resolved! Network Locked

just activated my phone and it says network locked. please help

Resolved! Suspension of service and porting out time limit

My service was suspended due to non-payment approximately 30 days ago. What is the time limit on porting my number to another carrier? Or am i unable to port a number for a non-active account?

Resolved! Porting Number Over

Hello Community, My old phone that I had with Public Mobile stopped working so I got a new phone. The SIM card fits in my new pnone and would like to port my number over. Can a Moderator please help? I messaged the Moderator Team Thursday but got no ...

Need to update my credit card info but i can't get into self serve (locked out)

I don't know my password for self serve and I need to update my credit card info asap (it expired) can any mods help me? im currently locked out of self serve for trying too many passwords.

New to Public Mobile

I just joined PM over the last few days and just wanted to relate my positive experience. I switched over from Rogers in two stages. I had a Share Everything Plan with my main line and my wife's secondary line. My wife went to the local Walmart in Ne...

My Account Access (Security Questions)

Hello everyone, long time Public Mobile user here however I am having difficulty accessing my account on the Public Mobile site. I am trying to up my plan however I can not remember my password or my security question. Apparently I am supposed to c...

Resolved! Can make not receive calls

I signed up yesterday and have tried everything to fix it in this community.I can make calls but not receive them. I also cannot send or receive text. I've sent a message to moderator with no response.@CS_Agent

Resolved! My first day on Public Mobile

Just wanted to share with you my amazing first day on Public Mobile!I'm a fresh transplant to Canada, in Halifax for a few days to rent a house and register a Canadian phone number before I run back to the US to wrap up affairs. Having a Canadian pho...

Resolved! Samsung Galaxy s9 best phone for public mobile

The Samsung Galaxy s9 I have has had no issues with public mobile services the data is literally as fast as my home internet server is 120mbs and there's no call drops there is a good idea to use I was told by a friend to try it so I did and I know...

Province Wide Talk and Text

I just set up my account tonight and chose the $25 province wide talk and text, but cannot call my home phone number, says it is long distance, even though they are both in the same area code, any ideas how to fix this?

Can’t make calls

I changed my SIM card and now it says I need an add on to make a call that is not long distance

New SIM card and now can’t make or receive calls

I just changed my SIM card and now I can’t make or receive calls even though it’s part of my plan. I can text though. Help

I don't remember my PIN that the automation asks for.

When asking to review my add ons the automated voice asks for a PIN. I don't even remember making a PIN for my account let alone remembering what it is. Is there a way to check data usage through *611? As I was looking for a way to check it without l...

Galaxy S3 usually fails to call out, and incoming calls often go straight to voicemail

Hello, when I typed my IMEI into Public Mobile's IMEI-checker, the result was positive. But well over half of the calls that I attempt fail (i.e., no actual ringing occurs... the call just completely fails after close to a minute of waiting) no matte...

is phone tower down?

Hi, guys I am living at Fredericton, NB. It seems data service is down to me for the whole day. It worked fine yesterday, but not today. I cannot browse the website, check my mail, I only can make the phone call. Does anyone have experience same ...

Account was activated but not the SIM

Hello, I went through activation process and then got an error. When i tried t start activation again it wouldn't let me us my email. Its because my account is set up but i didnt get a SIM activaiton confirmation email. What can I do to fix this? ...

Invalid Sim

My iPhone shows "invalid sim". I tried restarting it multiple times however it keeps showing up as "sim failure". I tried putting the sim into other phones and it shows the same message. HELP!!!!

Data not reset and incoherent mods aka service

Over a week goes by. The moderator team aka Service obviously heard my issue before here. Their reply was simple , that I used up my data. Sorry but I did not and I watched the last 2 gb of my 8gb dwindle to nothing waiting for them to reset the usa...

Resolved! Cell Phone Towers

I would like to know whos cell phone towers your using for your service? ie: Telus,Rogers?

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