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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Forgot Password

hi, forgot my password + security question. how do i reset my password. please advise.thank you

Resolved! Cannot view web data usage

Hi - I am trying to find the area where you can see how much data has been used for the month but its not there anymore. Anyone advise if it has moved and if so where can I find it? I want to know if I have reached or close to reaching the max for ...

Resolved! Data Add On not activated

Hi, I have searched the forum and do not see a comprehensive answer to this query. Two days ago I paid for 200mb data add on. I first added money to my account and then selected the "add on" feature for data. This morning it is still not activated...

Cannot add payment to account

I have run out of data and want to start a new plan before the next payment date. I need to add funds to my account to pay for this and it wont let me pay by my credit card. It’s an australian credit card. Please help as i need to top up asap!!

Add on data costs needs to be lower

I have a 4G 2 gig unlimited text/talk plan in Canada - yet Public MObile doesnt make it very easy to add another 1 Gig without breaking the bank imo. 30 dollars for a 1 gig add - on? Thats bascially saying 82 dollars for a 3 gig plan! I get the adva...

Resolved! is it possible to buy add ons so i can use my phone in the united states

International texting plan not working

I just purchased a $20 texting plan, I can send text messages but I can’t seem to receive them.

Resolved! False Advertising at Retail Store (walmart)

First off i love the concept of public mobile! The only problem i have had was in buying my plan initially at Walmart a couple weeks ago. I was comparing the 30 day plan vs the 90 day plan and it was cheeper in the long run to get the 90 day so i did...

Being over charged for my plan

I Changed my plan last month to the $47 4g Lte and I also have -$2 auto pay and -$4 loyalty and I am still being charged $47 why????

Unlocking phone: Excrutiatingly painful

Bought Galaxy A5 at Staples in Frederiction, NB, last December. Unlocked, or so they said. Inserted PM card. Worked fine. Now moved to Thailand. Phone not working: need to have un lock code. Contacted PM twice, both times they said: it's Bell. Conta...

Resolved! Advice needed for pair of new users

I'm researching plans for a couple of friends who are 70+ and need unlimited talk and data to stay in touch for heath/security reasons. I was thinking of going with a $30-$35 plan but I was hoping to put both on one combined bill that would be paid b...

Resolved! Customer Service

My Phone number *** *** **** its has been locked please activate my Sim Asap Edited by ShawnC to remove phone number for privacy and started a new thread

Auto forwarding gmail to text got bounced

Hi, I was trying to filter some of my gmails and forward these emails to my10digitphonenumber@msg.telus.com, and got messages saying error or undeliverable for some reason. Error code is 552 5.2.0. My guess is telus server bounced back the emails.Any...

Resolved! Number porting unsuccessfully

I tried porting my Fido number over to PM and it shows on the website that it looks fine. However I noticed that I am able to call out with my existing PM number but no one can call in with the previous assigned PM number. It kept saying that the "PM...

Resolved! AMEX not accepted?

Hi,I'm trying to enter my AMEX card to auot-pay and it's not working. The message I'm getting is this: Unable to Process Transaction Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit car...

Free Phone number and Visual Voicemail VVM for Andriod / iPhone. 2018

Hi All, Previously I wrote a method of using Fongo to achieve VVM feature on Andriod phone. https://productioncommunity.publicmobile.ca/t5/Discussions/You-can-have-Visual-Voicemail-in-Andriod/m-p/47912#M11631 For one of my PM accounts I only have a d...

Just signed up but did not get referral reward

Hi,Just got my SIM cards today in the mail, ordered online. Sign up was easy and painless online and I even get to use my old phone number. But I put in the number of my friend who is a public mobile user and I didn't get the $10 referral. My friend ...

I Am Livid

Okay. This saga of frustration began this morning, when I woke up to realize my phone had been shut off. I am on Autopay, so this was strange. I only realized once I'd left home - I tried to manually pay through the automatic phone system, but my car...

Resolved! Switching to a cheaper plan mid-cycle?

What happens if I switch to a cheaper plan mid-cycle, am I credited the difference in cost?

Possible Security Breach - Random Charge

Hello, Just wanted to see if anyone here had any random charges from public mobile a few months after service cancellation(port out)? My parents were with PM until May and then we ported out to Koodo. But in August I received a random $3x.xx charge ...

US data package

Both me and my wife are public mobile customers while we are on vacation we keep her number as our main contactwe both have a minimum plan but my wife has the US talk text and data for 10 days at a time when I check my account this add on is a $20 bu...

Poor to No Reception at home

I've been with Public Mobile for almost 3 years and I've had no issues until about a month ago. When at home my reception drops considerably. When in the basement I will have 1 bar or no connection. When in the kitchen above ground I will have anywhe...

Resolved! US Roaming unlimited talk

I would like to purchase the $8 add on for USA roaming unlimited talk (10 days). I have a few question though before I buy it:-Does it cover local calls in USA only? Or can u also call to Canada for free?-Do u keep ure Canadian number?-And if someone...

need to change plan

Hello Iam trying to change my plan but cannot access self serve without my account being locked ive sent team messages for 2 days now and noone is answering what can i do

Switching public mobile plans

I just switched my plan this morning it was the first day the plan started (Started on Nov. 14 and it is Nov. 14 at 8:48AM).. So i accidently got the $20 plan instead of the $30 plan I wanted. I had to top up in order to switch it and am on autopay, ...

How does pausing an account effect rewards and balances?

If I temporarily pause my account am I still eligible to earn community and referral rewards?Also what happens to any existing promotional balances that are already in my account?How does pausing an account affect the 1$ "Loyalty Pays" anniversary di...

Charged but not activated

Hi all I chose to change / reactivate my phone plan today (5 days prior to expiry due to being out of data and away from home ) .my credit card was charged and funds are showing in available funds however it has not actually taken the funds from thei...

Resolved! no internet after re-activation of service

I need help on activating my data plan. It used to be working then it was deactivated when my account balance is not enough to pay for my plan renewal (am on a $20 data plan only). I paid 8 hours ago and my account says Active. But I cannot connect t...

$10 plan - not working

I changed my plan to $10 plan 30 days - 50 int’l texts, 50 canada wide minutes. I can’t make texts or calls. I had I guess one text go through to a long distance number (604 area code) I am in 306. Recording says local calls out of service area. I a...

I bought a voucher at Canadian tire but it's not working and it's not refundable!!

Voucher from Canadian tire is not working. I'm pisted off. I cant pay online because I don't have a Visa at the moment. So what should I do??? My plan is expired today!

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