Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello dear members,I tried to activate my VoLTE feature on my PM 4 G service, But I found that my IMS registeration shew" not registered'. How can register the IMS? Thanks a million!
Hi. My son's SIM has been locked and he needs a PUK code. Unfortunately, he cannot log into his account to ask for support because he cannot receive the EverSafe text with the access code, thus I am posting here on my account to get some help.Can som...
Hi,if i change my plan, will i loose my rewards?? i have a 7$ reward every month on old reward plan.If i want a bit more data to boost my 250MB ;-), can i change plan and keep my reward, or i better and manually add some data when needed?? thanks JP
I recently swapped out to a new plan and read that it wouldn't affect my old loyalty rewards, but upon logging in today, I noticed that maybe they were gone? I should note that I was on the 90 day plan and my current subscription won't swap out until...
I'm having this issue both on my PC and Phone and I'm unable to access my account what should I do?
Hi, does anyone know how to cancel payments and Esim card. We have been trying to figure out how to do this, as we have a phone that has been lost or taken and would like to make sure that no one uses the phone number and charges our bank account. Y...
I just changed from Virgin to public Cant receive calls since after I changed. There is no number to reach out customer service???port issues?help please.
Hello,I currently have a prepaid account with Telus where I would like to transfer that number on to my Public Mobile account. The number I have with Public Mobile, I would like to keep it as well, I can either transfer it out to another provider or...
How fast does the customer service reply to a sent message? It is so hard to solve an issue without being able to talk to a real person.
I just changed from Fido to public No one can call me since after I changed. There is no number to reach out customer service. What should I do?
Hi some time ago I changed my email address now i cant log on to my account and ask for an email code I never receive it even clicking re send multiple times if i use my phone # it logs me into my old email account that is not active ther should be s...
Just switched from bell to public with the phone i own. Have been on the phone twice with them and they keep saying its already unlocked... has this happened to anyone else? When I go to settings it still says "Sim carrier locked"Pretty disappointing...
i joined on dec 01 and left 4 hours ago. i already paid. can i get a refund?
Hi! I have a spare sim. I'd like to use it in my phone as the one I currently have is super old and I think it's causing me to not be able to download at 5g speeds. Do I need to register the SIM or is just updating it in my profile and inserting it...
When I turn off my wifi and my data turns on, it prompts me to sign in or else the data wont work, but every time I try to login it fails to load.
Do we get free 2GB data and 500 mins of calling international this year also?
How do I submit a ticket?
I referred pubic mobile to my friends. Some of them asked about wi-fi calling, and they believe wifi calling feature is very important. Unfortunately, public mobile doesn't support wifi calling at the moment. Is anyone know if PM has a schedule to ad...
I'd like to start my new subscription plan immediately, does anyone know how to make that change?
I just activated my new physical sim card. I can make phone calls but cannot send whatsapp messages and waited more than 5 hours for an email to send when I was away from my home Internet. The so called 5G cellular data network is not working. It is ...
I recently downloaded a 2nd eSIM so I could use both and the be t day I wasn't connected to the Network. My account is up to date, I've changed the APN to the right settings and rebooted my phone. I can't figure this out.
I am having an awful time to cancel my account. I logged into my account, I am trying to get to a payment tab, however I am unable to find it! This has been so frustrating! It used to be easy to make changes, now I seem to be going around in circles....
I haven’t received a sim, I jeep getting charged monthly. Everytime I sign in to my account it takes me to the continue activation and then it asks me for payment information again. mom getting really frustrated and I just want a refund and to cancel...
You took the payment from my credit card two times , I would like for you to refund me one of the payment back.
I just activated my new physical sim card. But it is not working. I know it'll take time to port the number but I can't even connect to the mobile network. My phone is a Samsung s9, already unlocked and on hspa network.
I didn’t notice that expiries were added to the add-ons. (It used to be that the add-ons carried forward until they were used up.) I added too much data before I realized the change. How do I refer er a refund for an addon in order to add a different...
need help with setting up phone
Recently I've ported my number from Rogers, and it has been a few weeks but my phone number is still not properly transfered. I can't get text messages and constantly can't people's call, tried to create a ticket but I keeps getting error. Can someon...
I have an account with public. It is 3G. I just upgraded my phone and changed my subscription to 5G. Do I need a new SIM for my new phone or can I just put my old SIM in my new phone? The customer service ticket page isn't working.
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