Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Does Refer a Friend Rewards expire?

Not a pioneer member, but joined during the beta time, got 2 people to join as well. Had the refer a friends rewards for a few month but it disappeared. I sent webmail before but never got a respond. Both of the referral lines are still active. Where...

Help with resetting an existing account

Hello @Moderator_Team I am unable to accept my public account online. Is there a link where I can reset my information? Thanks.

Help with Payment and Log-in

Hello @Moderator_Team My phone has no service, even though it is set up for autopay and there is nothing wrong with my credit card. I've tried using your self-serve automated system to change the credit card, to see if it will help, but it was useles...

Did I really use that much data?

Hi there, New to PM and I have a couple of questions:1. I was testing my throttle speed from Peterborough to Toronto maybe every 10 min or so, just to see how the network is and it says on my profile that I used 1.1 Gig of my 5 Gig of data already......

Resolved! 40 plan text

is it unlimited text as well?just states international

Sim won't connect to phone after i did a system update

So I do a system update on my phone which is a Zenfone 3. Network doesn't connect after. I wasn't worried at first until I noticed I would get bars for about 5 seconds every 2 minutes or so. I noticed the apn was gone so I tried to re-enter it. I wou...

Resolved! Help, I wanted to change my plan, but got double charged

Hello,I got the black friday deal today with the $30 plan, but I wanted to change it in store to the $25 plan on second thought. The employee at the store told me I have to do it online and he can't do it in store, and that I will keep the black frid...

data addon

I am having a problem with my account it seems...I have 1gb of data included then added a data-addon of 1 more gb....so before the 1 gb in the usage page work “take data” from the main 1gb...then carry into my addon....now I got a warning that I had ...

Koodo offer

i am wondering if there is any offers to switch over to koodo i now there was one back awhile ago i was going to do it and then something happened. is there any other offers out there right now

ForgotPassword/OldPasswordNotValidContactAdmin

Resolved! Can I receive text sms in $20 Unlimited Talk plan for 30 days?

Am I eligible to receive free incoming text sms in $20 Unlimited Talk plan for 30 days? When someone send me text what will happen if I am in that plan?

I'm on AutoPay and my account is expired? What's happening here?

I received a message saying my account is suspended because the did not receive a payment. My credit card is still good. What is happening here?

Plan change and rewards

Hi, I like to change my plan to a special offer. Before changing the plan I have some quick question.The rewards which I have currently will it be applicable in the new planI want to change it in the next renewal date is it possible and how to do it....

How can I porting my number from Bell?

Hello,How can I porting my number from Bell?Thanks

Resolved! Cant get my number ported.

The number we tried to port over to public moblie wont work and wont recieve phone calls. So changed it to a public mobile number. An now I cant cancel the old contract because the number is stuck. How do I fix this?

New user looking to get my refer a friend credit.

Hi I recently just joined public mobile but the referring a friend tab wasn't working properly and I wans't able to add my friends phone number so we can get this promotion https://productioncommunity.publicmobile.ca/t5/Announcements/Until-December-6...

Black Friday promotion

I purchased the $40 plan on Friday November 23rd. The opromotion gave me one month free. I purchased it at London Drugs. Your website was down so London Drugs staff called your assistance desk for stores. They registered me for the $10 plan just to g...

Number not being switched over and sim card issue + email issue

Ive tried setting up my mothers phone public mobile and transfering her number however there was an error when trying to check out and it didnt go through. Next time i tried re entering all the info and now its saying the phone nmber is no longer val...

Autopay Fail, No Service

Welp, after a year and a half without any issues I just had autopay fail on two accounts using the same credit card number. I've emailed the mods and am awaiting a reply so that's done. However, in the meantime, I've tried manual payment (amount due ...

Reset pin

Hi I can log into my account and need to upgrade my plan urgently plz. ********** email alternate cell ********** or **********. Need reset pin to buy add ons. Andreset password to login. Tx 4 urhelp.

Out of province calls don't work anymore

I can't make a call outside of my area anymore. Local calls work fine. I'm pretty sure my plan use to have 200 minutes of calling time included, but doesn't seem to be there anymore. I tried adding the add-on for 8$ but it still doesn't work. What sh...

Why I moved in 3 accounts and gave up extra data

Why I moved in 3 accounts and gave up extra data So, I am finally here for good, moved 3 accounts from Rogers, here is a full review of my process.... I did a small stint with PC Mobile which was the Loblaws version of Telus and my reception was inc...

Motorola E5 Play works with Public

I bought the Motorola E5 Play from Chatr at Best Buy for $139 and Loblaws (Zehrs) has it for $129. I was told the phone would be locked to chatr but that was not the case, I inserted the SIM card and it worked perfectly. I bought the phone for my son...

Transferring number from Fongo app

@CS_Agent @I am transferring my number from Fongo VoIP app. I have already made payment to activate my Sim card at Public Mobile for over 12 hours but my Sim card still shows no signal. Is this normal?@

Resolved! PM Black Friday Sale

I think PM can do better on their Black Friday Sale.. I got that exact same promo offer text sometime in Aug before. It was not something totally new and attractive in my opinion. I feel PM should work on offering better phone plans for LTE 4G (in...

Weak signal strength

hey, i moved from fido to PM 2 days agoI followed all instructions, did the APN settings ,etcIm using an LG G3The problem is i only get 1 or 2 bars... but even when 1 bar i havent experienced a drop call.So even though the phone is showing weak signa...

Top contributors

Hi,I earned 26 Oracle's and was not mentioned in any of the contributes lists,I was curious why it was not noted. Thank you

Resolved! US plans

Hi am going down to the US this monday will be back on Friday, was going to order the US roaming package but my plan renews on Nov 28th, will my roaming package carry over?? would like to know this before i head out Thanks

Resolved! New member here no service

Changed my sim card and now it’s no service. Cant call or text and no data. Need help to fix this.

Resolved! Change an Add-on

I accidentally clicked US data roaming somehow, and I just wanted an extra GB of data regular. Ughhhh. I've been wondering for days now why it hasn't been giving me data! Did I just waste 20$ :(??

Community

Forum Posts