Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
https://www.publicmobile.ca/en/on/plans/30for500MB-3Gspeed Example, is it $30/month tax included or $35/month with tax included?
My long distance suddenly stopped working and so I go to check out my plan details and Everytime I click on it, it saysOh no!It looks like something went wrong, but don't panicLog out and then log back in again to continue And it just keeps doing thi...
My payment was due today. Got disconnected this morning, made a payment around 6:30 (2.5 hours ago) and it still isn’t active again. WHY
Hey I failed to renew my plan within the 90days. Can I reclaim my number by activating a new sim card once the 90days is passed / account suspended?
I just start a transfert to another cell phone company but my auto pay passed the same day.What happen with the money paid for 1 month service that is actually transferring to another company?
I have switched to public mobile yesterday at night and chosen to port my old number. However, when I inserted the new number, I found that its a new number and its not even with public mobile but rather freedom?! I can see that my old number has bee...
Hello everyone. I just received my new Public Mobie SIM card. I was wondering what are the steps to take in order to keep the same phone-number that I have right now with Freedom Mobile while switching to Public Mobile. Thank you in advance for your ...
I was charged twice, once after it said the payment didn’t go through, so I put the 30 dollars on, not realizing it had charged me already. What can I do to possibly get that back?
My mom plan is the same as the entire family but for some reason her phones are only getting 3G. I tried to change phones and turn LTE on but nothing happens. The data is stuck to 3G.
Hello, I have gone through the process of authentication, replied to a MOD through the email they sent, and still have heard nothing about making a new password so that I can access my account. It has been a week or so since authenticating. How long...
does anyone know if there is an add on plan that will work in Dominican Republic?
After spending far too much time trying to figure out how to just post a question asking for help, here I am. I hope the admins will consider adding a Post button the main Community landing page to make that easier, but I digress. My public mobile ac...
i recieved a message of successfull completion on my phone after porting my number. However, i cannot make any calls neither can i recieve it even the helpline doesnot work. data is active please help my old sim does not work and i am cluelessto what...
How do I remove this tag ? It's not my post but its my tag. https://productioncommunity.publicmobile.ca/t5/tag/hh/tg-p/board-id/Rewards which is from here https://productioncommunity.publicmobile.ca/t5/Rewards/why-i-can-not-get-the-friend-reward/m-p/...
I was setting up my daughter's new account the other night, but as the activation was processing, the website went into maintenance mode. It appears that the phone number has been transferred from Telus, but she gets no service with the new PM SIM i...
all my referals are current and good ive contacted all 4
I’ve spent 2 days trying to get a solution to my problem.
Hi, I am with Public Mobile since a while now. My plan is the $30 30-days. Today I read that the same plan offers + 500 MB with AutoPay. Since I did not have this bonus (+500 MB) because I activated this plan befor this offer (3-4 months ago), I woul...
Ne trouve plus mon compte pour payer mon forfait
Hi there, It seems that I cannot recall my password, and am now locked out of my account. When I answer the security question to retrieve the password via email, I get an error message. Is there any way for me to access my account? Thanks for your he...
Hi ther, my friend is going through an extremely difficult time at the moment and is almost homeless. His credit is bad and he has a maxed out credit card. Is he register a SIM card for his phone and add funds to the card monthly to keep it going? th...
so I have a $10 plan, 50 talk/50 text. Used 1 minute of the talk plan, purchased a 200 minute add on but my account only says 200 minutes. Did I lose the 50 minutes from the original plan? And next month when my plan renews if I still have 100 min...
Have no data , I am on auto pay for 1st of month , public mobile messages me , my billing date is 15 th of the month , I go on my phone and my billing date is the 4th , solution ???????
Hi guys, Very confused about this process. I've been using autopay for years and it never bothered me as it worked just fine. However as I am running out of data, I only have 30mb to use today (today is also my last day before my plan renews), I woul...
I am new to PM. I am located in Toronto. I am using the $30 plan with canada wide calling.When I call a 437 number, which is local, they have a message saying that I may be charged for long distance.Why is that? What can i do to fix this?
Hello!I am trying to not incurr charges and don't quite understand whether I will be charged with 1-8XX numbers especially when I have to call the Canadian government. What I tried to do was find the origin and I do find some of these numbers are bas...
Just topped up my accont for my plan today, $43.00 was suppose to come off my CC but instead $48.59 was taken out, my sister had the same problem last month they took almost double out of her CC.
Good morning PM, I was told that if i have a 3gplan it wouls be a litle faster if i disable LTE on my phone, anyone know how i can do that, my phone is a Moto G3
I’ve ordered a SIM card more than a month ago, and it never arrives. What should I do?
I was on autopay but payment didn't go through this month for some reason, now I am locked out of my accound as I forgot my password.
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