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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! can not login with my account

My friend brought a new pm card in a local walmart, the sales guy said he must activate the card inside walmart, can't take the card back to do it himself. He said that was new PM policy, is that true? so he did all that and set up his account and ph...

Going on holiday for Three months-A/C: Removed ACCT Number by ShawnC13

Hello,I am going on holidays from 1st November till January 31st, can I suspend my account without losing my phone number. Please inform.Thanks,Raghu& Shobana

Transfer the old number failed

I'd like to transfer my old number but failed.and it's can not get new number as well... what's can I do now?

making a payment using the money already on account

How do I set my account up to automaticly add money to my cell as it needs it?

Active

Can public mobile active my plan for do walamrt rude and went do for me they said it 13.00 for sim card and ask public mobile to active it

Resolved! Add-on US roaming

Hello,How does it work for add-on calling US roaming ? When does it effective? Eg: if we go to US on Tuesday, should we add-on for today? in advance? or we have to wait till the day departure to US? if we are in US, do we get charge if we have incomi...

Resolved! Can't verify credit card info.

Yeah, so a payment failed. Now there is no way to ever verify my card information. Can you fix this?

Phone as ID for digital estate plan - what if lost/destroyed?

I want to give my spouse access to my digital IDs as part of an estate plan. I've put the high-value stuff (banking passwords etc.) on my Microsoft One Drive Personal Vault, which requires 2FA. For a proper 2FA, I wanted the phone to be the "someth...

Resolved! Free SIM card at WOW Mobile until Nov 1 at midnight for new customers!

I signed up this morning so I don't get it but both my daughers will tonight Walmart, Mobile Shop too.

about the auto top-up

I have registered an auto top-up. About one week ago I change my plan. When I was processing the procedure, the Public did not charge from my card automatically but let me top up money and I did. But after this, I found my auto top-up was removed and...

Resolved! Forgot to add the "BONUSDATA" add on

Is there anyway to resolve this after I have already activated?

Resolved! network locked sim card inserted

My previous phone # has been ported over from Virgin Canada but when I insert the PM SIM card the notice comes up "network locked sim card inserted". This is a Samsung Galaxy S5 Geo that was used on another network prior to Virgin.

Resolved! Transfer Telephone Number

I have transferred my exisiting phone number from another provider over to Public Mobile today. How long should I wait to contact the old provider to cancel my plan/line there?

Account

I made my online account along time ago and forgot my password. I can't reset it because my ex wife changed my email password and logged out there for I had to create a whole new email address. I tried calling *611 to setup auto pay with my credit ca...

Resolved! How do I post a tip or advice to the other members of the community?

I don't have a question but want to share some advice on my switch over from Rogers and how I was easily able to sign up with PM. Where can I post that? TIA.

Resolved! 10 dollar credit and 2 dollars off a month for auto-pay, when will I see it on my bill :)

Pretty excited! Was with Rogers for 30 years and don't ever want to look back. Just wondering when I will see the referral credit of 10 bucks and my 2 off for auto pay?I left WOW Mobile who hooked me up but the first month was 25.00 plus taxes.TIA

Resolved! How does the community work?

Hey all, I just joined the community board- how do we earn back those $'s?

Resolved! What does Public Mobile want?

I received a phone call from 1-800-777-1888 and a woman named "Denise" said that Public Mobile is missing an information field on my application and they need it filled out. "Denise" is not clear as to what is needed and where to submit this informat...

Resolved! Cant update credit card for autopay

Im already signed up for autopay on and old credit card that is no longer in use. I cant see any way to update to my new card. It only gives the option to remove autopay. Ive done this and if I sign up for auto pay following it will automatically hav...

Resolved! Available phone number 807 area code

Are there available phone numbers for the area code 807. Specifically Kenora?

Resolved! hardware compatibility*

I recently purchased a "BLACKVIEW A60 PRO-DUAL SIM". I was told that it was compatible, for use in CANADA/MEXICO. When I placed my SIM card in, it showed up: TELUS and gave my phone number, but there is no network connection..Can you help me to solve...

Resolved! "Talk is not included in your current plan" message that is incorrect

I can't call certain numbers as I get that message, even although my account has: - 500MB + 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextIt looks like local numbers are fine, but not long distance, even 1-800

Resolved! changing my number

I changed my number 2 days ago but now I want to change it again. My question is can I do it now or I have to wait for some time? If so, how long time do I have to wait?

Jethro 3G Model SC318v2 Incoming Calls go straight to Voice Mail Intermittently

We got this phone for my elderly mother and are having some issues with it. Jethro 3G Model SC318v2 It can call out without issue, but about 1/3 of the incoming calls go straight to voicemail without it even ringing. Do you have any suggestions or ti...

Sim card replacement

Cant get to register my new simcard ..Ive put it in the phone already and i still have the old one ...i get an error when i enter the sims number in the replacement page ..Never had any issues with PM ..

Payment refund

I was trying to change my plan and hit submit twice now there is 80$ in my account I want a refund for one charge. I tried reaching out to moderator but my information blanks out when I try to give it on the chat line. I dont want to continue the pl...

Subscriptions & Notifications

Hi,I can’t seem to locate an option in the Subscriptions & Notifications where I wish to be notified through an email when a PM service is affected across board for all users. Some examples below:Self-serve service down on certain days for maintenanc...

Auto Pay

Hi community, I have been on Auto Pay for years and years now. I checked my account today and it says my plan expired because the auto pay didn't work this time. I just paid by clicking 'Reactive Current Plan' but it still shows as EXPIRED. Does anyo...

Why my Refer-A- Friend Reward is not on available funds all the sudden?

Hello all, Any one have experience the Rewards is not showing on availabe funds, but I also checked with my friends, they are still using Public Moible...Please help!!

Payment

Can I pay for the phone from my bank account?

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