Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am looking to get the service I had suspended be reacctivated. I paid early this morning and as of now, hours later, my service is still off. whats the problem???
hi i tryed last friday to set up a account your system got me all the way to install a esim took my 45 dollars then said my phone was not compatable and to get a refund your chat butt has been taking me around in circles i woul like to talk to a pers...
Hello, I purchased a sim on Nov 25th and still awaiting its arrival, despite the Dec 4th estimated delivery. Can anyone help look into the sim status? I'm leaving for out of country on Dec 13th, so would appreciate any backup options!
I purchased an add-on for US roaming but it does not work. The mobile data is on, the roaming is on, and i restarted the phone. I still cannot get it to work!
I have reviewed many of the Forbidden A1 threads here and they all seem to stem from a server being down or some sort of "it will work itself out" situation. In my case, I have two phones, two accounts. One I log in with my account I set up using m...
Public didn't tell me my payment failed and just cut me off. I made a payment with a voucher on the phone and it went through because they told me my balance. My phone wont turn back on. When I phone it says I need to make a payment. I can't access m...
Just wanting to ask when does the community reward points being calculated and added to the account?Anyone know how do they evaluate?Thanks
I recently changed my plan from 4G data to 5G data and throughout the whole time I was on 4G data, it was showing up as LTE on my phone. Now, after the change to 5G data, it still shows as LTE on my phone. How do I update this in my iPhone?
Hello, I cannot update my payment method on my account. The error "Sorry, we’re not able to process this request at this time. Please try again later." pops up. Any idea how I can have this fixed? I tried calling my bank and they said there no issues...
When I subscribed to the plan 2 weeks ago, I used my friend's referral code, but it seems like the code didn't apply automatically after my subscription has been activated (i.e. no $10 referral credit and point rewards). I was told by the support age...
I'm using it at a speed of 5g, but it's too slow. There's a lot of data left at the moment, but it's still slow.And when the other person calls, they say that they can't connect at once, and they need to make a second call to connect. Please check th...
I am changing from Public to Koodo, would like to keep the same number. Koodo is telling me my phone is locked by Public Mobile. I own my phone, why would public lock my phone? How to get it locked? Thanks
Where do I get a 5 g sim card for $5Or from public How do I order one Will this give me 5 g the new sim card?
I recently (a week ago) signed up my wife, and my father. Gave them my referral code. Is there a way to check if they entered the correct referral code ? My referral code ends in either a O or 0. They weren't sure what they typed in. Can this ...
I'm Canadian, I have '400min INTL Long Distance (incl CA & US)'. Will it work for me in USA?
I log in my account and can not find the button of redemption? ask for help. Thanks
Hello I need the last receipt of my last payment. I tried to open my account but because I transferred to another service provider already it is now impossible. I can't find any contact numbers to ask about this matter aside from this. Please helpI h...
Hi everyone I signed up for the $34 40GB plan. I'm just wondering does it run out or was it just a short special for existing and new customers? I am currently on the 30 GB / $40 Plan. But I thought man that sounds like a great deal if I pay $6 l...
Hello. I just purchased a data add on but it has yet to activate. What do I need to do?
it is not a big deal since they were holiday bonus which is free. but why? if the black friday deal of 40G on 5g unlimited with reduced speed. at least i am happy with the price plus reward.
are you experiencing any network issues, since my data is not working
i have made a transfer request this morning from my lucky mobile account to public mobile and i can't use my service with public mobile can customer service email me at xxxxxxxx pleaseEdit by Dunkman: removed personal information
Hello dear members,I tried to activate my VoLTE feature on my PM 4 G service, But I found that my IMS registeration shew" not registered'. How can register the IMS? Thanks a million!
Hi. My son's SIM has been locked and he needs a PUK code. Unfortunately, he cannot log into his account to ask for support because he cannot receive the EverSafe text with the access code, thus I am posting here on my account to get some help.Can som...
Hi,if i change my plan, will i loose my rewards?? i have a 7$ reward every month on old reward plan.If i want a bit more data to boost my 250MB ;-), can i change plan and keep my reward, or i better and manually add some data when needed?? thanks JP
I recently swapped out to a new plan and read that it wouldn't affect my old loyalty rewards, but upon logging in today, I noticed that maybe they were gone? I should note that I was on the 90 day plan and my current subscription won't swap out until...
I'm having this issue both on my PC and Phone and I'm unable to access my account what should I do?
Hi, does anyone know how to cancel payments and Esim card. We have been trying to figure out how to do this, as we have a phone that has been lost or taken and would like to make sure that no one uses the phone number and charges our bank account. Y...
I just changed from Virgin to public Cant receive calls since after I changed. There is no number to reach out customer service???port issues?help please.
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