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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Cannot pay - 611 not working, internet login also not working

I need my phone. 611 isn't working and neither is site login/account access.Please direct as to how I can get a payment made.I have an event tonight and I need my phone to work! Help!

UNABLE TO PROCESS TRANSACTION, ERROR HAS OCCURRED

hello Moderators, I am inquiring about my issue with my account. I need to reactivate my phone plan and unable to do so because I cannot pay for my bill with your online self serve. This is very stressful as I need to use my phone. Unable to accept a...

new phone

just hooked up phone and sim card paid with voucher. how long does it take for me to be able to use the phone? it says emerg calls only

can not reach to 611

what problem in there?I could not call 611. I could not reach them. I can not use my service ! !!!

WOW! mobile boutique in Richmond Centre, BC

This happened yesterday as i was transfering over to Public Mobile after hearing my friends and family boast about how great it was and decided to finally make the switch as the deals were also great at the moment.I wasn't expecting too much, i was g...

Still being charged for Public Mobile

Hi team,I ported over from Public Mobile to Koodo back in september. I am still being charged for Public as I had set up Pre Authorized payments.Can @CS_Agent please help me figure this out?Thanks

Blurry Photos - Picture Messaging

When I send photos from my phone to another person, the photos appear blurry and the quality of the photos significantly decreases when they receive it. I have huawei p20 pro, so the photos are quite large and high quality to begin with so I imagine ...

Activated sim, shows no service

I activated my unlocked 5c from telus to PM, created account, activated sim, put referal on, then placed sim in the phone, but phone is showing no service that happened over 2 hours ago. however when doing sim activation process a generic error came ...

Resolved! $10 savings for 6 months on plans with $30/m+

https://www.publicmobile.ca/en/bc/plans/10off-6monthswonder if this promo is only for new customer? or I can apply it to myself since im payinr $40/mo thx

Resolved! Slow page load time at Public Mobile online?

Hi there, I'm noticing crazy slow page load times for the community forum on the PM website. I have loaded multiple other tabs for CPU and bandwidth hungry sites (facebook etc) but this one lags like crazy. Anyone else getting that same response?

Username change

Can someone please help me change my username?

Error message: Voucher PIN could not be added

Hi all, Pleases help me to make a payment by voucher. I bought $40 of vouchers from Zehrs. It is not working online self-service website. It only says that 'Unfortunately, Voucher # 12digit could not be added. Please verify the Voucher and try aga...

Kingston Wal-mart

I signed both myself and my wife up for Public Mobile (months apart) and both times the service was stellar.

Incorrect Usage History

Hello, I just set up my Public Mobile account on Friday. I registered online and reviewed my usage history and it's incorrect. My usage shows a number of outgoing calls and texts that I did not do. The texts are to 474663, not sure what that is? ...

PASSWORD RESET

I am trying to reset password have not Recieved email

Suggestions?

I bought a phone from ebay. The ad states its factory unlocked, however, in the ad details it states it's not unlocked. Does Public Mobile offer an unlocking service, like other companies, or am I going to have to pay to get it unlocked?..

Resolved! about plan change

Hi I am new to PM, A little confuse here, on the auto pay session, it saying Payment Due Date (One-Time Payment): Jan 14, 2019But when you click inside, it saying Payment Due Date (AutoPay): Jan 15, 2019If I would like to change my current plan, whic...

My plan was not properly renewed today

I'm in AutoPay, $46 came out of my Mastercard, but somehow only $25 showed up at Public Mobile(!???). So I had to pay an extra $22 to re-activate it, because my account got suspended (lack of payment)! So I technically paid $68!!!The plan is $45/mont...

Resolved! Missing $25 referral credit

I referred a friend on December 11th, almost a week ago. I still have no received the credit. I am not sure if my friend received the credit as well. We were both supposed to get a $25 credit. I was told it could take up to 72 hours, but it's way pas...

Resolved! I m able to call International numbers but I did not purchased it

Hi Everyone, I have joined PM 2 days ago and I am on $50 plan that includes unlimited Canada and US calling. But I am able to call other countries too.My questions are, 1. Will PM charge me for making those international calls, thought I should not b...

Resolved! New to PM - texting not working

Activated my account and ported my phone number from my old provider today. Voice calling is working. Data is working. I am not receiving texts and the texts I am sending are not being recived on the other end. The texts I'm sending are shown as bein...

Resolved! How to get my overwritten Public Mobile number back.

Hi,I accidently ported my number over my wife's exsiting PM number , and her original number is not accessible anymore is there any way I can access that overwitten number and port it to her PM account?

Not seeing the 4.5gig bonus data

I went to walmart today to get the $50 8gb+4.5gb bonus plan. they transfered my freedom mobile number and everything. I setup my online account but under plans i dont see the 4.5gb mentioned anywhere. Under Data and Add on usage it says my data limit...

How long does it take to change a password

Us roaming talk text and data purchased by mistake wrong date

Multimedia

Hi there about multumedia message i notice i am sending to all my contacts a multimedia message i am so confuse i never send anything or rexeive anyultimedia message help guys?

Resolved! More talk minutes deducted than call duration on phone

I saw in my PM account I was deducted 5 minutes for talking 4 minutesMy call duration on my phone was 3:37 so I should have been deducted 4 minutesIn my PM account its says my call duration was 4:01 and I was deducted 5 minutes Who can I talk to abou...

Airplane mode on, imsg & facetime still using service?

Hi, I am in Costa Rica and have had my phone on airplane since leaving (Nov 22). I assumed this ment I was not using my service what so ever. I now notice my usage history has my iMessage's and 8 second duration calls in there. I am guessing the 8 se...

Resolved! 100 GB Bonus . How to get it?

So there is a new public mobile 100 gb data limited time offer plan available for freedom mobile exclusively that can be get by public mobile users by simply switching to freedom mobile getting their no. And than coming back again to public mobile wi...

Public Mobile Employee Sold Stolen Phone

I purchased a phone from a person claiming they worked at Public Mobile. The phone worked fine for 3 weeks and now has its IMEI blacklisted. I have the name of the person. Please contact me for further details.

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