Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey is it possible if I can get a proper phone bill statement. I need it for verification of identity. Thanks!
I just referred my friend to start using PM but she can't seem to port her number from Bell. Her bell number was not active when she activated PM. Once she got it active, she's unable to port her number. I got a voicemail from PM saying she needs to ...
Just wondering if I have certain amount $$ in Credits available then how can I use those available credits ? Along with this, If I change the plan after 30 days, does it effect to my available credits ? What happens If I don't recharge my plan righ...
I have not been able to make or receive phone calls for 3 days now even though my account is paid up until February. When I try to login to my account on the public mobile website it says my login has been disabled and to visit the community page for...
I signed up for the $10 for 30 days- 50 minutes. Will I be still able to receive incoming calls if my 50 minutes gets exhausted in that month?
In the 10.00$ plan, are network acess fee, 911 fee and taxes included . IS 10.OO TOTAL COST OF THE PLAN
I bought a new sim card for my phone today, my old phone took nano and my new one takes micro. however when I go into the section to change sim card it gives me the following error message."Sorry, the sim card is invalid or already in use. please try...
Hello,I'm going to Australia for a month or so. I'd like to get a new sim card with a plan for over there.My question is: When I switch back to my old SIM, will I keep the # and plan I previously had?If not, what are my options? thx a lot
I purchased a $48 payment card from Walmart , and got a 12 digit pin.But the payment card is not getting added onto the account , neither via *611 nor via online. Can you please recommend what can be done
Hey, I made an account and entered all the information to start a new plan with a new sim card, entered in the porting information and entered my visa information. When I clicked process it buffered for a couple min then said something went wrong, I...
The U.S. Roaming talk add on I purchased expired and now I am not seeing an option to purchase the add on again. Is there some kind of limit to how many times it can be bought?
Hi, I would like to transfer my old number from Public Mobile to Chatr. Chatr called me and said it not possible because my Public Mobile number is not active. Since, I don't want to pay for a month to activate my Public Mobile number. There is any w...
Below is a screenshot of my transaction history.I recently switched my plan and it was supposed to just automatically switch on my AutoRenew date. However, I was charge twice on my credit card on Dec 20.Can anyone explain how the 'Credit' and 'Debit'...
Hello, my plan entails the following:- 500MB at 3G Speed- Unlimited Canada-wide Talk- Unlimited International Textbut whenever i make a call this is what i hear on the receiving end: " sorry we cannot complete your call you dont have a active long di...
I moved my Public Mobile Sim card from my old phone to a new Asus Zenfone max Plus (M1). However, I am not receiving any phone service and not able to connect. WIFI does work. The SIM card toggles on and off and is unavailable. The PM SIM card works...
I signed up for a Black Friday promotion that said I got $10 off my monthly bill for months 2-7 of a new account. The offer ended on Dec. 2nd and all customers were then given credit towards their next bill on December 3rd. I assumed the next five ...
Our household has 4 Public mobile accounts. We're not been recieving any monthly refer a friend discount.
Was at Walmart in Point Clare QC. Wasn't the usual location I go to. I was buying a payment voucher for my mom. I come to learn that not all locations carry vouchers. I would think if one Walmart carries it then all should. I know it's not a big issu...
I created my plan on Dec 2. PM offered a $60 credit for new accounts and gave me my initial $10 on Dec 3. There was supposed to be additional $10 credits for the next 5 months each time I auto-renewed. I have not received my January credit. How d...
Just wondering when my number will get deactivated if I don't renew my plan after 30 days?
What is the minimum readymade Plan I do need to activate Autopay discount ($2 discount/month) ?
I am new to PM and just got my first bill. None of my credits were taken of. Who do I talk to about this issue?
I tried to transfer from Chatr to Public Mobile porting my number. After filling the informtaion when I activated public mobile, I can call other people using PM sim card. The ported number even shows on other people's phone. However, when other peop...
Can I send picture messages even if I don't have Data plan. For example if I have $25 plan (Unlimited Province wide calling + Unlimited International Text ) but not data ?
Hello,I switched my number from ItalkBB to PM Last night and found i can not receive incoming calls or message ~ i did try to make calls out and it seems works fine.I sent private message to the mederators but received no reponse yet ... and it still...
For the last 7 days my account has been suspended cause i missed a payment. Its IS NOT the cc company at fault. Ive been on my buddys phone with them for hours and they have it all under control and the card works fine elsewhere. Whenever I try to ma...
I switched over last night but my phone number does not show as being switched and nothing when I put the sim card in. My credit card has been charged and my profile is there but when I try to check the phone number or add it since it didn't last nig...
Yesterday I woke up to my phone saying that I have no service. Since then, I have not been able to make or receive phone calles regardless of my location. My account is paid up until February 2018 so that is not the issue. I've tried shutting my phon...
Anyone else out there that have needed a puk number I emailed the lm over 24 hours ago and haven't heard anything back yet
wnat to pay bill for friend, only have phone number, her line is off and I;m assuming its lack of bill payment. How can I achieve this goal
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