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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12664 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23844 Views
  • 183 replies
  • 26 Bravos

Question about my plan - Roaming

Hello,  My plan is currently as:12GB DataUnlimited International TextUnlimited Provincial TalkI live in Calgary and this is my home base. When I went to BC (Golden) i lost connection (both voice and data). Do i need to add on a roaming package everyt...

sith by Great Neighbour / Super Voisin
  • 660 Views
  • 5 replies
  • 0 Bravos

Amazing Quality Phone For a someone on a Budget

I recently got the Blu Vivo XI+ from Best Buy in the US. It's $250USD or $331.25CAD. It's 64GB storage with 4GB ram. There is also a micro SD card slot that supports up to 128gb. This model only comes in silver. Been using it for 2 months and works p...

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tehowennathe by Model Citizen / Citoyen Modèle
  • 1860 Views
  • 35 replies
  • 4 Bravos

Group MMS -Android and iPhone users

Hi Everyone, I discovered in early January that I am no longer able to send group MMS messages to android and iphone contacts. I have an iPhone 7+, iOS 12.1.2, Carrier version 35.0 I have done all the little things, restarted, turned off messages, re...

Edward42 by Great Neighbour / Super Voisin
  • 2574 Views
  • 12 replies
  • 0 Bravos

Can't connect to internet

I have $30.00 plan that included unlimited canada wide call, unlimited international text and 500 MB data.all good but can not connect to data plan (Internet).  What am I missing?  shoult it not be automatic?

pkb837 by Good Citizen / Bon Citoyen
  • 610 Views
  • 5 replies
  • 0 Bravos

Resolved! Paying two plans

 I have a payment problem. I have autopay function and recently I have changed my plan. What happended was that I already had paid 135$ for 3 months on Dec1 2018 but it charged me 40$ more on Jan 4 2018 for a monthly plan. I do not know why I was cha...

Talos814 by Great Neighbour / Super Voisin
  • 1169 Views
  • 17 replies
  • 0 Bravos

Port from Telus not working but deactive on Telus network

I have ported my number from Telus, says on account Public Mobike status is "Active" and doesnt work. Still on emergency calls only. I have changed my sim, restarted phone mulitple times, phone is unlocked and Telus sim no longer working but Public s...

lhoseason by Great Neighbour / Super Voisin
  • 682 Views
  • 6 replies
  • 0 Bravos

rewards don't work for credits on account?

So on my account I have more than $50 credits and i've got the $10 plan with 2 referrers and autopay and i'm still being charged $10 from my account, is this right? I already payed my one time payment but still getting hit with $10 on my next month. ...

dezn by Great Citizen / Super Citoyen
  • 952 Views
  • 9 replies
  • 0 Bravos

Resolved! renew

a little confused. my phone got activated on 16. my payment is due on 15. does my new plan still starts on 16th or 15th?

missorange by Town Hero / Héro de la Ville
  • 910 Views
  • 8 replies
  • 0 Bravos

Posts deleted after editing

@AnonymousMy post keeps getting deleted for some reason. Maybe I am not supposed to copy the public mobile agreement here? Either way Public mobile promises the safety of your information, whether or not they keep that is another story, but at least ...

Jessica_T by Town Hero / Héro de la Ville
  • 1556 Views
  • 17 replies
  • 1 Bravos

Resolved! account suspended

i did future dated plan change last month. i got enough balance in my account. but not renew successfully. it saying my account is suspended. kind of disapponinted.

missorange by Town Hero / Héro de la Ville
  • 990 Views
  • 13 replies
  • 0 Bravos

iPhone activation

When I put my public mobile SIM card into my unlocked iPhone i get a message saying to contact my carrier could you please help me set this up 

Davehartley5 by Great Neighbour / Super Voisin
  • 476 Views
  • 3 replies
  • 0 Bravos

Resolved! Just change plan but it doesn't take effective.

Hi All,  I just top up my account and change plan to 40$ 4.5g data immediately. But it looks like it doesn't take effective i.e. I can't access interenet. Could you please suggest how long it will take to get new plan work? Regards Felix

xiaotangbao by Good Citizen / Bon Citoyen
  • 1564 Views
  • 18 replies
  • 0 Bravos

Resolved! Refer a friend

Hi everyone,I am a new user! I just activated my sim card in a store and they forgot to add the phone number of my friend who introduced me Public Mobile. When they realized that it was too late, the activation of my new account had already been proc...

Mitocondrio by Great Neighbour / Super Voisin
  • 785 Views
  • 3 replies
  • 1 Bravos

Re: How do I register/update my credit card in Self Serve?

I'm unable to register my credit card. It was previously registered before with autopay but then today, my account was suspended because Public Mobile couldn't withdraw from my credit card. I ended paying using recharge.com. I made sure to make sure ...

tramngg12 by Great Neighbour / Super Voisin
  • 595 Views
  • 5 replies
  • 0 Bravos

how to terminate my existing Public Mobile account

I find it incredibly frustrating being a user of Public Mobile. I have a lot of things I like on my account, but when things go wrong and help is needed, it is like hanging out in a lifesaver ring in the middle of the Pacific ocean. There is no help,...

Murray by Great Neighbour / Super Voisin
  • 650 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to sign in - no way to reset password

Hello, My son did not autorenew his public mobile account back in September when he moved away for a semester to Europe. Now he has returned and cannot sign in to restart a plan for service. When he tries to sign in with his email, it says his login ...

gertie-g by Great Neighbour / Super Voisin
  • 821 Views
  • 5 replies
  • 0 Bravos

Didn't get the $25 Credit by Referring them to Public Mobile

Hi there, first post here. Back in late November 2018 there was the "Get a $25 Credit for You and Your Friend by Referring them to Public Mobile". My dad signed up using my mom's public mobile number as a referral but neither of them got the $25 cred...

SaSaNg by Great Neighbour / Super Voisin
  • 843 Views
  • 8 replies
  • 0 Bravos

Call waiting

I switced my plan to the 5.5 gb 3g network and now my call waiting is not working. I was told  I would have that service with ghia plan how can I get this back?

ninja by Good Citizen / Bon Citoyen
  • 1111 Views
  • 6 replies
  • 0 Bravos

Switching SIM back and forth

Not sure if anyone else does this but worth a shot. I switched my SIM semi-regularly between my iPhone and my Android when I was on Chatr and Telus. Is this something I can do pretty painlessly with PM or is it a headache?

arlolior by Good Citizen / Bon Citoyen
  • 2692 Views
  • 9 replies
  • 0 Bravos

Resolved! PM Website breaking?

Anyone else experiencing PM's website break when they try and access the Community? Every so often, for me, it won't load or it will only partially load, sometimes the links are broken or incorrect (I tried clicking on My Account and it took me to PM...

arlolior by Good Citizen / Bon Citoyen
  • 1815 Views
  • 24 replies
  • 0 Bravos

Resolved! Walmart promotion question

First off, if I'm posting this in the wrong place I apologize. I signed up for PM December 16th at Walmart, during which time there was a promotion where you got your next month free. It's about that time to pay my bill and I got a text reminding me ...

arlolior by Good Citizen / Bon Citoyen
  • 903 Views
  • 8 replies
  • 0 Bravos

Last weekends Instore activation 30$ discount

New to PM, looking forward to the past weekend instore activation credit of $30, basiclly covers a free month!!! hoping to see it credited to my account the first of next month. Ill keep you up to date when and if it comes through!  

Jmart902 by Great Neighbour / Super Voisin
  • 443 Views
  • 2 replies
  • 0 Bravos

activating long distantance add on

I purchase a long distantance plan 400 international mins. i have a $50. 00 plan unlimited talk and text. when i try to make a long distantance call it tell me i don't have talk in my plan.  This plan includes: -- 8.5GB at 3G Speed- Unlimited Interna...

Sean1 by Great Neighbour / Super Voisin
  • 577 Views
  • 4 replies
  • 0 Bravos

Purchased instore Walmart

Had no problem buying sim and setting up an old iphone 4 instore Walmart, Dartmouth Crossing NS.Everything seems to work ok. 

Jmart902 by Great Neighbour / Super Voisin
  • 626 Views
  • 4 replies
  • 4 Bravos

Ex New Customer, I will am EXTREMELY DISAPPOINTED, need to know to cancel account with out being out

I will am EXTREMELY DISAPPOINTED.  I followed all the directions regarding signing on to Public Mobile.  I checked phone compatable, I bought a SIM card, I picked a plan, I activated SIM card, I set up a self service account which says is Active.  To...

Teazel by Great Neighbour / Super Voisin
  • 1145 Views
  • 15 replies
  • 0 Bravos

Resolved! Data not working

Hi there, I switched my service provider from Koodo to public mobile, my call and text is working but not my data. I am using iPhone X. Please help

Adilade by Great Neighbour / Super Voisin
  • 601 Views
  • 2 replies
  • 0 Bravos
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