Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
anyone had success in hearing back from a moderator in the past 48 hours?
I recently signed up for a new account, and I was trying to get my number transferred over. The system ended up double charging me, and I still have not been able to process the number transfer.Contacting support has been no avail, should I just ask ...
I ported my phone earlier today at 11:30 AM, my data came online and I could make phone calls so I assumed the port was done, but now I'm realizing I don't receive any texts. I just canceled my line with my previous provider, did I screw up the porti...
I recently got married and changed my last name. How do I update my profile and make this changes?
Hi,Didn't received the first txt message to port out my number from Bell to Public Mobile, now Bell is telling me that there's no port out request on their system??Thanks
Can’t transfer my # from bell. Don’t know why? Someone please help. I have my phone and Apple Watch with bell. The Apple Watch plan is called “Smartwatch numbershare smart pay”. I tried to submit a ticket and it kept saying there was an error with m...
I topped up my phone yesterday and the receipt amount showed the correct amount of $38.42 (I have a $40/month plan, less rewards plus tax) but my credit card was charged $45.20 - TWICE. How do I get this fixed?
I'm a new customer. I should have received my SIM card since about one week. What should I do?
Tried to sign up but too frustrating. Payment was taken before completion and Iwould like that reimbursed.
I have not received the sim card but I have changed my mind and want to cancel.Can I do that and receive a refund ?
I am reaching out to report a persistent issue I am facing with my mobile service. Despite my phone showing that I have signal strength, I am unable to make or receive any calls. This problem has been ongoing and is causing significant inconvenience....
I recently switched to a different iPhone (same number) and when I attempt to reinstall WhatsApp I keep getting a message from WhatsApp saying that they are unable to send me an SMS message with a 6 digit code. I eventually receive an option to get t...
My bank in Romania sends me SMS to login into my account but I do not receive the SMS. Their support team said that Public Mobile might block the SMS. How this issue can be fixed?
Hi Everyone,My 60G 5G priced at 40$ a month plan is not showing at all on my cell phone network. I tried to search for it, yet not showing at all, either 4G or 5G? What should I do? How I can fix it ASAP?My cell phone is a Samsung A71. and it's brand...
Hi there, I've tried everything for the last couple of days and I come here defeated. Recently I changed my credit card, and I tried updating it on public mobile, but it didn't let me. At first I thought it was an error, but now I'm desperate. I've t...
Hello, My phone has no service again! I just topped up my phone a week or so ago using a prepaid card. Can someone help me please. I need my phone tomorrow for business!
Does public mobility have a contact number
HI I topped up my payment before the scheduled subscription date because I went on holiday for 3 weeks. On the schedule subscruption date, they asked me to top up AGAIN !! now my account is on hold.Can't they just use the money already in my account?...
How do I go about getting a new number? Thought that I can transfer my own number to public mobility but I can’t so I need to get a new number.
Transfer old public mobile account but it isn’t working because account is closed
Just got in Canada and took the bait to hire this boxing day deal from PM. Had to wait 1 week to get my sim card by mail and, now that arrived, service is not working. Wasted a lot of time to fix the issue but I can't receive calls or texts. After so...
Do I terminate my current plan $120/3 months 12 GB data and province wide calling to become eligible for the one offered now $29 for 30GB data and Canada wide calling? How do I get in touch with a CS_Agent? Could not initiate a ticket via the bot.
Hi,I'm trying to login to the Mobile App using my Eversafe ID. However, I can't even load the login screen. When I tap "Log In" in the Mobile App, the next screen is stuck in a loop and constantly refreshes. I can see brief flickers of "Loading..." a...
I have never encountered a more frustrating "customer service" platform. I have no ability to make or receive calls and I have submitted several tickets online and no one is getting back to me. It's been 5 DAYS! I'm not sure at what point I just can...
I lost my phone, I can't log into my account because it keeps asking to confirm my identity by inputting the 6 digit pin being sent to the phone that I don't have access to anymore.Please contact me, I am feeling really stressed that I haven't been a...
Hi there, I'm trying to access my app account to add a Roaming add on while I'm in the states, but it still thinks I need to activate my SIM card, and when I do it says the SIM is already being used. Don't know how to pass this stage, and can't do an...
I just joined today and I can’t get my eSIM activated. I scanned the QR code and it says it can’t activate. I tried removing my old physical SIM card and restarting my phone - still nothing. I can’t find a customer service number to call to get this ...
My sim won’t work. And I have NO service and it’ll take 10 days to get an online purchase sim. is there a way to let go of my subscription without the loss of my actual phone number?the agent says if I cancel, I will not be able to move my phone numb...
| User | Bravos Count |
|---|---|
| 409 | |
| 353 | |
| 255 | |
| 244 | |
| 193 | |
| 190 | |
| 178 | |
| 169 |
