Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Every time I try to places call. A recording comes on telling my, it’s long distance and I don’t have a long distance add on. If someone tries calling me, it goes to voicemail. I have unlimited Provience wide calling. The numbers I’m calling are loca...
How do I take advantage of this bonus offer, If Im already enrolled in the $30 500MB monthly plan ?Thanks
Yesturday i recieved a text of a new pin. I did not request a new pin so i went to log into my account and said that it did not exist. My service is no longer working. My next bill should not be until Feb 14th 2019 because i paid jan 14th 2019. I had...
Hello, I am receiving duplicate text messages from multiple people and it sounds like they are receiving them from me as well. I am not sure where to start to figure out what is causing this but would like to solve it as I'm sure it is annoying every...
Hi @CS_Agent, A self-serve account i manage has two emails (did a username change) they are the username and the profile email. Which of these two is used to link the community profile to self-serve for rewards? The rewards rules says:Your Commun...
I need this fixed immiediately. I was charged and my service isnt working. Messages I received yesterday regarding my $40/plan
Do all plans include nation wide data, all calling features such as call display, call forwarding, message centre or are all these features at extra cost?Is the network a throttling network?When I setup an account does my account only become active o...
Hi. I tried to login my account. It is disabled. Is there a way to get talk and text now?
I paid the balance due, but plan didn't reactivate. What to do?
More info found here. I'm on android but this popped up in my news feed so I thought I would share just in case it might be helpful if we have any customers with similar issues.
Hi,I've been a customer for a couple years, and happy with the service here.My blackberry I was using fully shutdown the other day, and I was given an old iphone 5c to replace that from a friend (not lost or stolen). I have tried to break it myself b...
Hey guys, I activated my prepaid plan today with the mentioned phone. But my phone can't connect to the network(red cross at the top left). When i try to do manual network searching it fails. Not sure what else could I try, Thanks. Worth mentioning t...
I am new here. Just started into 5 days into 2nd month on plan for my daughter. Found she was not using near the data so planned to reduce it. Made own plan and selected 90 days. Chose to change immediately as all it said I would loose is legacy whic...
Back in December a software update managed to change the phone number set in my SIM card back to the one picked before I was able to port my number from Rogers. I can't edit the SIM in settings and I constantly have to manually change my phone number...
Hey, does anyone know how to unlock your SIM card? I’ve tried contacting but I haven’t gotten anything back... please help
Hello, I joined PM this month and my data has not been working at all on my LG X Power. (I initially had issues with receiving incoming calls/texts, but that has now been resolved). I checked the APN settings (pics attached), and everything there is...
Hello, I would no longer like to keep my service and would like to cancel the account and auto pay that is set up. How can I do this?
As written in a different subject, I bought an add-on 200 Mb BEFORE the old one was finihed and the system let me buy it. But when I went back on my account I saw that the first one which was about 110 Mb left has disapeared and it was the only one 2...
i paid for my old plan but changed it to the 40$/5G one (yes its paid for and my next payment is due in febuary 24) and now i cant text,call or use my data i cant receive texts or calls either and i tried asking a bot they told me to remove my sim an...
@CS_AgentWhile activiating my SIM card I had to go back a page before I hit the payment stage so I have not entered any payment information and now my SIM is invalid. I need help correcting this. Thanks!
I opened my account and made my first payment on Dec 29th, shouldn't it be due on the 29th of each month, why am I being told it id due on the 27th this month?
Hi, I'm going to be travelling to the USA for 17 days, and I'd like to have talk, data, and text. I know there's the 10-day addon for that. How does it work in terms of making sure i'm covered with it for 17 days? Do I buy two of the addons simultane...
I successfully transferred my old number to pm(when I make calls my old numbers shows up), but when I text, no one receives my text. And I don't receive verification code from apps that I install. Not sure how to fix this. Thanks
How easy is it to port a home number to a new activated sim card and new account? The person wants to close her home phone (landline) and activate a new account on PM and port her home number over. What is the process and is it easy to do? How long d...
There's no time limit on the porting process, correct?I'm thinking of getting a plan but just opening it with a new number. Seeing how that goes, if all is well, just port over to PM when we're ready (weeks later). Fine, no? I guess you could pop t...
Hi when I bought the public mobile number, I was told I will get a $ 10 rollback every month in 6 months. However,I did not get any thing. Could you please help?
HII'M IN THE USA AND I HAVE A TALK ADD-ON AND THE CALLS ARE GETTING DISCANACTD AVAERY MINCAN SOMEBODY HELP ME?
Hello, I am having an issue getting a decent response to change my SIM card. I recently had my phone stolen and thus have lost my SIM card as well. I am a working professional and need my phone up and running despite this unfortunate circumstance. I...
I missed the autopay due to delay in direct deposit. My service was suspended. The next morning I purchased and loaded two prepaid vouchers successfully via 611. I then went to log in to my account to pay but I was locked out of Self Serve and told t...
I checked my usage history and find there are many times outgoing call to a number 3065804001, that used up my minutes. It is like a hidden hand to use my phone. Each time it lasts only few seconds, less than 10 second. Is there someone has this expe...
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