Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi @Moderator_Team, I think I made a typo on the landline port request from a Bell Canada landline. For the address, I typed in North York rather than Toronto and also forgot to enter in my apartment #. Stupid me. The account number, name, and everyt...
Hello community! I am waiting to have my PC Mobile number ported over my new PM number. I contacted the mods yesterday and got a response back after about 2 hours to vaildate my account to prove it was me and send them my PC account number, which I ...
I ported my number from Freedom Mobile and now I can only make calls send texts and use data. Any help to receive calls and texts plus use my answering machine would be appreciated. I've tried restarting the phone, re-entering the Sim card and leavi...
I orginally set up the phone plan at a kiosk in the mall, never registered for self-serve, or at least I don't think so. I am trying to cancel my plan because I lost my phone, but in order to do that I need to set up a self serve account and in orde...
Hi folks. Last night in the Toronto area we had an unthinkable act committed. An amber alert was sent out at 11 PM roughly. It didn’t go off on my phone at least not audible. If I wasn’t on wifi and with a 3G plan would I still get them ? Or only 4G?...
I activated a $30/1G plan today at Walmart. I insert the SIM card and call is fine but I cannot connect to internet. Another thing is, I registered to self serve and found out that the promised $10 per month credit is not there> Next month's payment ...
hey @CS_Agenti just changed phones and popped my SIM in, and was prompted with the SIM network unlock PIN. Tried 1234 and 0000 like the other threads say, but it was unsuccessful.Any reason for it not to work? I popped the SIM card back into the ipho...
Avoid all Walmart stores in the Montreal area. They all have been instructed to never sell you a SIM card without in-store activation. They say it's a permanent policy. One store even tried to convince me that I will still get the $25 referral credit...
Hi: I'm trying to port my landline number 416xxxyyy from Yak to Public Mobile. I am doing so as I am activating a new sim at PM. I am getting error messages.I read some post on having a temp number while the porting is being finalized.Can you advis...
Short back story. My phone was stolen last weekend so I suspended service. Ordered a new phone and sim card. Received it yesterday and reactivated my account - changed the Sim and Upgraded my plan. Everything worked great. Today I find out I can...
Dear Public Mobile team, I have missed quite a number of opportunities due to my new number having the area code 825 as a lot of my friends assume its not an Alberta area code. Can you please modify my phone number area code to 587 ? My current...
I travelled outside of Canada for the last two weeks, and come back today on Feb 17. The credit card I registered for auto-payment was cancelled three days before my travel, because somebody has stolen my card. I could not receive the replacement car...
I purchased a used Samsung s7 edge which turned out its locked to Roger's I now have the code to locked the phone but my sim it blocked coils someone please unlock my sim and give me the code
Hi! I need some help I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number. But I got this error message when I put in my old number and check it's eligibility. I have made sure tha...
Will I be charged data overage charges or will data stop working after my allotted data usage is used up ? Please advise.
I have data included in my plan but I dont need it.I noticed that my phone has used data automatically.So I just want to disable data in order to avoid overage charges, if any.
After inputting the required details the page just refreshes but comes back to the same.
@CS_Agenti put the money on my account 3 days ago and my data still doesnt work, and to make that even better i just tried to buy something at the store to find out you charged me twice. I want answers and resolutions since i cant talk to a god **ble...
Apologies if this question has been asked before... but advice can change quickly in the mobile world!I am visiting Canada for 3 weeks this summer with my wife, touring Alberta and B.C (including Vancouver Island) and sadly my own local mobile operat...
Hello, I am considering getting a plan with public mobile. I need to get a new line in addition to my regular one. I specifically need the phone number to have a 613 area code. Are those available at all with public mobile? The 2016 messages I read ...
I have recently purchase public mobile sim from Walmart for $ 10 and the guys who were selling the sim told me 50 min calling and unlimited incoming call. I did not get any incoming call now also I didn’t call any number from public mobile and I rece...
Hi, I have 3 Public Mobile lines on the $10/month for my kids. The weird thing is that once their 50 minutes are consumed, they are never able to receive any calls. My understanding is that there is a limited outgoing minutes but there's no limit on ...
Could you let me know how you did that? I have been trying but it's not working for me. Thanks!
I am confused with regards to my usage. On the self serve usage history page it shows a detailed listing each day of my usage. From the last top up to today approx. 24 days it is showing about 90mb data usage. But on the data and add on usage pag...
I just purchased a new phone and I specifically looked for one with WiFi Calling and VoLTE. I purchased an unlocked Pixel 3 directly from Google after Google assured me the phone offered those feattures. I noticed in my phone settings that the WiFi C...
Hi, I have a question about my Public Mobile account payment history.I opened a new account at Walmart on 2019-01-01. It is a $20 monthly plan. According to the Public Mobile promotion at that time, I got the next month for free. I also enrolled into...
Any future plan for $25 province talk, text, 1000 MB data
This is annoying, I was charged for add ons I never wanted. So $60 was taken from my card and I can't figure out how to talk to a REAL person!
I ordered a new sim card almost two weeks ago, got a notification that it had shipped. It's been over a week since the shipping notification. Who can I get in touch with to find out what is happening and when I will receive my product
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