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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not able to receive phone calls after porting my number from other carrier

I completed the porting request to transfer my phone number, after the changes happened, I am able to make phone calls, but I am not able to receive phone calls.

Phone number is not active anymore

Hi all,I switched to public mobile a few weeks ago. No troubles at the beginning, but it had been impossible for other people to contact me for the last 3 days, and i can not contact them neither. No one to contact, and to be honest it is a bit annoy...

Wrong area code when picking new number

Hi, I am just in the process of setting up my sim card, but when i got to the option for picking a new number, the area number for Calgary are all wrong. I am getting a 825 and 705 area code? I clicked on Edmonton and some other areas and they see...

Resolved! New account - incoming calls not working

Hi - New PM user today. Incoming calls are not working and defaulting to previous supplier voicemail (Virgin), all other services are fine (text, data, outgoing calls). Please advise, thanks.

Can notmake or recieve calls

outgoing calls to a local number = message says that the call is long distance and can not be completed. incoming calls go straght to voice mail. I can receive text messages. What the heck is going on? Fix please.

Resolved! Making Payment on Account for Add-on Purchase - PAYMENT NOT PROCESSING

I am trying to add funds to my account to purchase US roaming add-on. I have autopay and it works fine but I am getting the message below. I called VISA and my credit card is fine. Balance is paid. There are no holds on the account. They cannot ...

Resolved! Can 30 day plans be changed to 120 days?

Hi all,I'm looking at the new $40/30 days plan. I'm currently on a 120 days plan and loving it. Can a 30 day plan be changed to 120 days so that I would pay every 3 months instead of monthly?Thanks for your help!Iulia

Resolved! Setting up Autopay using Prepaid Mastercard/Visa

Bonjour mes amis, A relative is looking to sign-up for Public Mobile, but doesn't have a credit card. If I wanted to setup autopay for their account is it possible to us a prepaid credit card for that? Let's say I bought a $100 prepaid cc to use fo...

Resolved! International texting

Why is it a text from nanaimo bc to trail bc classified as a international text

Tried calling my number and my husbands PM phone ring

Hi,Signed up with PM this weekend. 2 phones were activated at the same time. My daughter in law tried calling my number today and my husbands phone number also rang. We are so confused as both accounts have different accounts. Please help us to un li...

25 dollar credit

my referal and i didn't receive our 25 dollar credits on online enrollement

Walmart Trenton Ontario

Hand over $11.30 walk out with a sim card.No pressure to activate in store.

Resolved! Cheapest place to buy a Public Mobile SIM card, is it Walmart?

My Public Mobile SIM card was $10.50 with GST at Superstore in Calgary, AB. My brother says that he bought his SIM card for $7 at Walmart in Calgary. For the sake of new customers, I was wondering who sells the cheapest Public Mobile SIM cards?

Resolved! LOST PHONE

I lost my phone I believe in my home before FEBURARY 3rd. I have seen call records that show outgoing calls to the Voice Mail on repeated occassion. I am pretty sure no ones has my phone. Could the call records be there becasue when an outside cal...

Unable to access my account

My due date is today and I am unable to pay with my voucher because my service has been cut.

Impossible to get help for banned users?

How do public mobile subscribers contact support with a banned forum account? When a public mobile customer gets banned from the forum, they have also been banned from all types of account support. They are still customers of public mobile and they a...

WOW! Mobile in Oshawa

Hi I bought a SIM and had it activated at WOW!Alexandra was very helpful and had great things to say about Public Mobile. A few years ago I wanted to switch to PM, but at that time they weren't accepting new customers! I'm happy to now have my servic...

Resolved! SIM card experience at Walmart Northgate Mall Edmonton

Walked into the Wallmart at Northgate mall up to the wireless counter and there was nobody there and an employee told me that the gentleman had just stepped out, so I had to wait for about 10 minutes, when he came back I was the first on line I told ...

Bought top up vouchers

Well I thought I was getting help from a mod named Celsina but as soon as I gave her the pin numbers I have not had any word back from her so Im begininng to think I was scammed I hope note cause I have proof of our whole conversation

Resolved! 10 OFF Promo

Hi I just moved to PM last weekend and I started a 90-day plan (135 total), in my reward page, I saw the $25 referral credit and $6 auto-repay credit, but I did not see the $10 credit for "$10 off for next 6 months". When will it be applied? thanks!

Is the CRTC going to rein in retailers like Walmart wireless?

Let the discussion begin. At the end of the day, caveat emptor will never go out of style. https://mobilesyrup.com/2019/02/20/crtc-report-unsavoury-sales/

Transfer of provider

Hey i was just wanted to post that i was sent a text message from public mobile that i should go over to koodoo and talk to them about transferring over to them and i would get an s8 even though i wanted to stay with public so i was just wondering if...

How do you sign out of the community session?

I don't know how to sign out or can't find that option.

30/90 day vs Monthly

Perhaps this is the wrong section for this, but figured it fits in here. A friend of mine was planning on flipping from post-paid to prepay because my plan offered the same as hers but was half the cost. She went to buy the PM SIM but the sales perso...

topping up your account mission impossible

I have tried everyway to top up my account for the month nothing works I bough top up vouchers and I keep getting a message that says they are no good when they are brand new. So very frustrating!!!

Resolved! Could I do a port in when my PC prepaid is $0 balance?

Just got my PM new number active today. Then my PC prepaid number ran out of money. Could I still request a port in or I need to top up my PC number first? Thank you very much! Iris

Login Disabled

Hello, When trying to login on the main site it says my login is disabled. I believe I signed up for a 30 day plan but I'm not sure if it has even been 30 days yet but I assume it has been disabled for that reason. Anyway, thanks for the help in adv...

Resolved! data stopped working

I have a iPhone7s. Have lots of data left. WIFI works fine, but data is no longer accessible.Have turned phone off and on. Help!

SIM NETWORK UNLOCK PIN required for SAMSUNG android

Hello! I went on the SAMSUNG website to get a code for my samsung phone, this is what it says: Power off the device.Insert the alternative carrier SIM card into the device.Power on the device.Wait for device to display the "SIM Network unlock PIN" sc...

Resolved! Is there anyway that I could still get the $25 referral credit?

I am new to PM. Heard about the $25 referral deal and went to a store activated my sim. Put the referral. Then was told it was online selfserve only. Could anyone help? Iris

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