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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12680 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23877 Views
  • 183 replies
  • 26 Bravos

Missing Funds - Double Payment - Not reflected on account

I was unsure if the payment was going to bounce so I loaded a payment to the account and then the auto pay removed the payment from my account a few day later.It says in the fine print that if there are no available funds on the account it will take ...

sauderc by Good Citizen / Bon Citoyen
  • 1018 Views
  • 10 replies
  • 0 Bravos

Resolved! OnePlus 6T?

Hi everyone!Does OnePlus 6T works with PM?Is anyone using that device and like it?

Stussyjoo8 by Good Citizen / Bon Citoyen
  • 1751 Views
  • 15 replies
  • 0 Bravos

Cant call people sometimes

I dont know if it is just me or other people but when I call people sometimes I get a message: 8ut2 the number you have reach is unavailable  But i know for sure their numbers are working and that I also tried with another line and it worked..

ChrisM7 by Good Citizen / Bon Citoyen
  • 1655 Views
  • 9 replies
  • 0 Bravos

Resolved! Info on getting Public

I am currently with Public and want to sign up my sister. She wants the $10 per month...50  minute plan. Does she get $2 off for auto pay ? Do her and I get the $25 sign-up credit ? Thanks !

ThePostman by Good Citizen / Bon Citoyen
  • 984 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone shows LTE while I'm on 3g plan

I just switched yesterday, set up apn today. On $50 8g +5mb plan, but phone shows LTE. Will it cause any problems?

purpledream by Great Neighbour / Super Voisin
  • 993 Views
  • 6 replies
  • 0 Bravos

Top Up Not Working

 I made an online payment with my debit Visa for a $40 plan. I rebooted my phone three times total and it's not working. Please help

averyhorsman by Great Neighbour / Super Voisin
  • 906 Views
  • 15 replies
  • 0 Bravos

Another Cruise With Public Mobile

For anyone that’s interested, here’s some more info on cruising with Public Mobile. This was my second cruise using a PM US roaming add on. We were just on board the Emerald Princess 15 night Hawaiian Island cruise, round trip from Los Angeles. I pur...

Munday by Great Citizen / Super Citoyen
  • 1669 Views
  • 19 replies
  • 10 Bravos

Pocophone F1 not connecting to mobile data

Today I received a Pocophone F1 global version, and I can't seem to get my mobile data working. I installed my SIM card, made the necessary APN changes, and it still can't seem to connect. I've tried doing multiple reboots, as well as a factory reset...

aytli by Great Neighbour / Super Voisin
  • 4754 Views
  • 25 replies
  • 0 Bravos

Just got Public Mobile :)

Hello everyone,I just activated my new Public Mobile SIM card, and from just an hour of using the service, I already like it. I used to be on 7-11 SpeakOut Wireless, but it was getting a bit pricey for my needs, so I looked around and found Public Mo...

skylenth by Good Citizen / Bon Citoyen
  • 1211 Views
  • 22 replies
  • 8 Bravos

Auto pay

My auto pay used to be on the 27th of each month then it became 24th now it's become 19th I am I paying for 20 days a month? And it has not taken the money from my account and my account is suspended - what is wrong public mobile?

jolyntadoss by Great Neighbour / Super Voisin
  • 639 Views
  • 7 replies
  • 0 Bravos

inquiry

I've been trying to login to my account but i couldnt access it. i entered my email address but it says that im not registered but my number is already registered. and i totally forgot my password. what can i do about this? i have to access my accoun...

kjfv by Great Neighbour / Super Voisin
  • 639 Views
  • 6 replies
  • 0 Bravos

Publicmobile RTR not available

Has the publicmobile RTR option been disabled?  I was at a local CT to reload my account like in the past and they said the option was not there anymore.  The only option available was the publicmobile pin with a max $50 voucher.  Anyone know when th...

tvtuner by Good Citizen / Bon Citoyen
  • 783 Views
  • 10 replies
  • 0 Bravos

I bought a couple hundred dollar paperwaight

Well this is my last try I bought a replacement phone after losing my public mobile phone when I bought it the good folks at London drugs said that the phone is compatable to p.m.and also sold Mr 60 $ minutes for call text and 6gig data and a sim car...

Dancarlos by Good Citizen / Bon Citoyen
  • 1205 Views
  • 7 replies
  • 0 Bravos

New account - account balance is outstanding

Hi there, I just created a new account today. Received my SIM card and went to activate. I chose the build your own plan option and chose unlimited provincial calling, unlimited international text and 500 mb 3G for 30 days. The total was $30. I proce...

Jamschmok by Good Citizen / Bon Citoyen
  • 953 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring from Koodo with referral

So, I did a search for this and the answer is unclear.  I know that if I'm on Koodo prepaid, I have to open a new account with a new number then port in the original number after.  I'm not on prepaid, but am on Koodo Post-paid.  I understand it is ok...

PlanShopper by Great Citizen / Super Citoyen
  • 1463 Views
  • 8 replies
  • 1 Bravos

Public MOBILE optimized site.

Is it just me or does public mobile not have a public MOBILE site.  Does this phone plan provider not have a phone optimized website. Does the webpage I browse, from my phone, to renew my data not have a SITE THAT'S CREATED FOR MOBILES?!?! Please tel...

ArkonAdeka by Great Neighbour / Super Voisin
  • 712 Views
  • 5 replies
  • 0 Bravos

Resolved! How to change from Legacy to Rewards

I have been with PM since Feb, 2014. I suppose I'm considered a legacy customer. How do I change my status from legacy to reward?  Thanks.

leelo by Good Citizen / Bon Citoyen
  • 1156 Views
  • 7 replies
  • 0 Bravos

Cellular Network connection not available and no incomming calls

When ever i try to make a phone call I get the error meaage "Cellular Network connection not available" Anyone that calls me goes stright to voicemail. Everything was working until last week. my account in the web portal says that it is active. I wen...

petrerd by Great Neighbour / Super Voisin
  • 948 Views
  • 7 replies
  • 0 Bravos

Lost Simcard. Need to activate new sim

Hey i lost my old phone with sim. I bought a new sim and im unable to activate it because public mobile wants me to create an account. I cant create and register the account because, they need to send me a pin to my phone.. which i don't have. Walmar...

seyonu by Great Neighbour / Super Voisin
  • 1393 Views
  • 9 replies
  • 0 Bravos

Free SIM card at Walmart

Hello, I jsut signed up for public mobile after being with koodo for so many years but they screwd me over the last month because their self serve was not working for me and they couldn't fix it I went over my usage because of that and they wouldn't ...

cezary by Good Citizen / Bon Citoyen
  • 915 Views
  • 5 replies
  • 1 Bravos

Auto Pay didn't work

Hi currently I have auto pay set up on my account and for some reason the payment was never taken off my account. Now my phone doesn't work and auto pay is currently active? Do you know why auto pay never worked, and can my phone be re-activated?

449287 by Great Neighbour / Super Voisin
  • 1025 Views
  • 8 replies
  • 0 Bravos

Resolved! New to community

Hello Everyone,My name is Princejeet and I am new to community to help people and to learn new things.Thanks 

ksjp08 by Great Neighbour / Super Voisin
  • 1242 Views
  • 6 replies
  • 2 Bravos

SIM Inavlid

I started the registration process on another phone and noticed when I got to the point where I was selecting my plan that I had misentered my name so I went back a few times and changed that.  When I went to go forward I got a message stating that a...

angelusbc by Great Neighbour / Super Voisin
  • 1039 Views
  • 9 replies
  • 0 Bravos

Resolved! $10 discount- when is it deducted?

Hi I've just joined and set up auto pay for $30/month.How do I get the $10 discount applied for the first 6 months?  

Crocky by Great Neighbour / Super Voisin
  • 1351 Views
  • 8 replies
  • 0 Bravos

Resolved! PM refuses my CC and payment vouchers

I am trying to switch from Telus to Public Mobile, but no matter what I do, I cannot get my account to switch. PM refused my credit card so I went and purchased a voucher to cover the plan I had selected. For some reason this site is also refusing th...

MrMarc by Good Citizen / Bon Citoyen
  • 1420 Views
  • 19 replies
  • 0 Bravos

Resolved! When my friend enters my number as a referral it give him an error

My number is active with PM because I'm currently using it. When my friend is trying to activate his SIM card online he enters my number as the referral but when he hits submit , it gives him an error that the referral number does not belong to a PM ...

sandpublic by Town Hero / Héro de la Ville
  • 1248 Views
  • 14 replies
  • 0 Bravos

voicemail error message: you don't have an active long distance add-on

hi, i live in montreal, quebec. i reset my voicemail (vm) password using the button in my account. then I went to set up my vm, and when I dial into my vm, to try to set up my vm, I get an error message saying I don't have an active long distance add...

rosstermon by Great Citizen / Super Citoyen
  • 2769 Views
  • 104 replies
  • 0 Bravos
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