Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I need to activate my new plan

I have changed my plan and need to activate my new plan. but I couldn't I need to wait till April 27 to be able to use my new plan I have Added $8 as Add-Ons but didn't work and I am still not able to make a call from my cell phone

Re-Capcha V1 shutdown , can't log into account

Anyone else having this issue?Re-Captcha box giving a message saying it is shutdown , cant log into account .Blocked for an hour ...

Resolved! Question regarding suspending account for vacation

Hello all, Just a question regarding suspension via the Lost/Stolen option in self-serve. I am going on holidays for 2 weeks, and wanted to know what the best option was since I will be going out of US/Canada and will be getting a local SIM while I...

Resolved! Friend prefers not to use Autopay

Switched to Public about 2 weeks ago and couldn't be happier . About to switch my 3rd friend who prefers not to use Autopay. Do they receive an email reminder for payment each month ? Thanks

Resolved! I Switched to another carrier and I have no statement from Public Mobile for all my payments.

Recently i switched to another carrier and transfered my phone number, my problem now is i need my history of payments with public mobile but i have no way to get them. Since public mobile never sent them to me. i would like to get them via pdf or vi...

Call

Not getting any calls on my phone, all the calls are going to voicemail

Resolved! Lost /stolen mode and plan change

Just wondering if anyone has done a plan change while on lost stolen mode. current scenario:available funds: $27 current plan: $10/30 daysplan expires: April 9futuredated plan: $15/30 dayscurrent status: lost stolenPlanned reactivation date: Mid M...

Resolved! Porting old phone number

My old number from Koodo has not ported to PM. I followed procedures suggested. Also tried to change my temporary number in my profile, response was the number is ineligable. Checked with Koodo there are no issues with my account and is still active ...

Resolved! Getting a Account Statement / Summary

Hi Public Mobile Community, My wife purchased a SIM Card yesterday and we activated a plan online. Does anyone know if it's possible to retrieve some sort of account summary / statement either online or by contacting Public Mobile showing her name, ...

Resolved! Payments

Just wondering if Paypal or Visa Debit can be used for auto payments or is it just a credit card??

Resolved! iPhone 4s can't access cellular data network

After trying to change APN settings to no avail I noticed that when I go to Settings-General-About, I see that my network is public mobile and my carrier is TELUS 16.0. My wife's iPhone SE formerly on TELUS changed over when she ported her number an...

Porting from chatr to pm

I sent request porting from chatr to public mobile and still I'm waiting for . I need some one who can help me I request 10 hours ago until now nothing change

Reactivate SIM card after 90 days

I was traveling and forgot that my credit card number that is linked to my public mobile account for autopay was expired so I didn’t get a chance to set up autopay with another credit card. Unfortunately it’s now passed 90 days after my account was ...

$30 Data-only plan

I'm thinking of your $30 for 1 GB/mo plan.https://publicmobile.ca/en/on/plans/30for1GB-4GLTEI have a 2 year old iPad that is WiFi+3G.Will this plan work for me?I live in Stratford.

New plans details

Hey guys just saw the new $15 and $25 plans, had some questions... 1. Do both plans get the 2$ monthly discount for autopay?2. What is the bonus 250mb and 500mb respectively (is it a one time use or each month you get the extra data)?3. Can both the...

Resolved! Notification of my data plan

At 7pm, i got a notification that i have used up 75% of data plan so I immediately switch off my data roaming.. One hour later, PM message me again that I have used up to 95%, how did it even go to 95% when my data is switch off. Beside I did not ev...

Help

Hi we received a message from public mobile that they're experiencing difficulties processing our request move to public mobile it wants us to go to public mobile. CA click contact us and complete the Sim and activation online form. Would that not h...

New Sim card

HiI have bought two SIM card from Walmart store.the store person made my Sim card and bill photo copy before he gave me. Why they keeping Sim card xerXe copy for records? Vimal

Any new Promo's for April?

Anyone know of any new promos starting in April? The $25 for refer a freind was great.

friend rewards in my account

@NDesai I am not getting updates my friend rewards in my account. Vimal

Does PM has any kind of Apps like the Lucky Wi-Fi Talk & Text App which supports free Wi-Fi Calling?

Here is the description on Lucky Mobile's website: The Lucky Wi-Fi Talk & Text app lets you make and receive calls and send and receive texts over a Wi-Fi network in areas where you don’t have mobile network coverage. You get a dedicated Wi-Fi callin...

Resolved! How can i change new plan..!!!

Hello to all.....i've just changed plan from $20 to $25 it said needed to top up I did when is new plan to effect ..still saying or Showing old plan,, did a search can't find an answer....only for 3 g for 48 hours... but no 3g for I.....just cha...

Resolved! Free second month

Hi my buddy and I signed up for an acount yesterday March 31st and today we got a referral credit of $25. I was expecting only a $10 credit because we are supposed to get our second month free instead. Will I still get the 2nd month free?

Resolved! Never got the $10 sign up bonus

Hi guys, newbie here. I just activated my SIM and phone and put in a friend's phone number in the reference box, but did not receive any sign up bonus. Did I do it incorrectly?Cheers

Resolved! Add On US Roaming

If I have auto-pay active on my account and I add-on the $20 US Roaming option, will my autopay pay the extra $20 on top of my bill once it's due? Or do I have to make a single payment of $20 after i add it on?

Resolved! Could a mod please PM me?

I referred my friend to use public mobile. She got her mom on public mobile. Saturday, March 30, 2019, she activated her mom’s sim, paid for everything and it went smoothly. But every time she phones her mom’s number it would always direct her call t...

Thanks to Mod Team - Eddy

Re my post last night phone not able to receive call.Thanks for RobertQc for helping and sending link to Mod TeamEddy replied quick this morning. Finally got things working now.Thank you Eddy. Job nice done!Nice day

lost cell phone

did not register before. cannot access 6 digit number.

Resolved! Unable to Process Transaction - Adding/Modifying Credit Card ERROR

I've been having issues with modifying and updating my credit cards on multiple Public Mobile Accounts. I have received the update creditcard email but cannot update my accounts. I have tested this one multiple cards on 4 different public mobile acco...

Service not working

I purchased a sim card and phone plan. The sim card and plan were both activated and added in store by the associate. Everything activated correctly but my phone service would not work. Took the phone back into the store the next day and the associat...

Community

Forum Posts