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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Text and talk not working

I've been a customer for months with no problem. I put in a request to change my plan on the next billing cycle, to a plan that still has talk & text btw, but later cancelled this request. Since then I get a msg when attempting to make a call saying ...

No service

Hi I activated my account in store today and ported my number over and was told it would take two hours for it to port and my phone still says no service and it’s been about 4 hours. when I put in my other providers card it also says no service, so ...

Resolved! Friend Referral credit $25

I went into the Walmart today and signed up on a referral from a friend. I believe I get a $25 credit as well as him. His account shows he gets a $1 credit for the friend referral but neither of us see the $25 on our account. when should we expect...

Unable to receive incoming call

Unable to receive incoming call...please help?

Resolved! Renew My Plan

hello, I can’t figure out how to renew my plan. I have a billing cycle from the 17th -> 17th, but I am out of data and would like to renew early, changing my billing cycle to the 9th-> 9th. How can I do this? thanks

Resolved! In-store Weekend Promo

I just bought a SIM from Walmart and had them activate it for me on a 30 day monthly plan with autopay. When I got home I started to setup my account that I saw that there is a 2 day promotion this weekend for a free SIM card and $0 first month. Th...

Choosing a new number

I'm moving next week, so I plan to change my number. I just looked at the form, and there is a slight difference between the registrations sign up. I just signed up my sister last week, and when we went through the form, there was a part to lookup th...

A royal thanks to PM Moderators

Tbh when I first found out the only way to gain support for PM was through the online community and to message the PM Moderators, I was slightly unsure of how this would all pan out (simply because of the major problems I've had with other mobile pro...

Data not working iPhone 6s

Call and text working. Data is not. Tried to change APN , still not working. Not sure what's wrong. Tried turning it on and off, airplane mode etc . Still not working,

Resolved! Validity period of top balance bought from store

Q.1. If I buy my top up from drug store and input the voucher number and activate the balance then for how it stays on my account ? (i think telus had 30 day balance validity)Q.2. Can I use the above method i.e. top up--> enough balance-->auto pay to...

Porting issue

I have ported my landline from bell aliant.my cell is working but not getting incoming. Bell said I need PM to send request again because they dont see a port request. I have messaged moderator and didn't get response . Please help

Resolved! If promotional plan goes to suspension and then re-activated are benefits lost?

I have recently registered in the $30 per 30 Days promotional plan that includes: -- 1 GB of data at 3G Speed- Unlimited Canada-wide Talk- Unlimited International TextI have also initiated “auto top up” by providing my credit card info that gives m...

Resolved! about $10/month plan

50mins canada-wide means incoming and outcoming together?how about rate to pay over 50mins thanks

Experience when have a credit balance when porting number from Freedom

HiI figured might be easier to keep my old number since switched to Public Mobile due to the Telus Coverage. Issue is I have a credit with Freedom right now and wonder what others have experienced after porting their number cause what I have read her...

LG Flex Phones

Hi Has anyone else encontered problems not having data with the LG G Flex Phone?Cause I switched the Sim card to my LG X Power and had data right away. I guess with some models you need to put in Public Mobile Data codes.Seems odd some phones requir...

Best Place to buy a used unlocked Android Smart Phone

Hi Ya, Can anyone advise if a forum here a Public Mobile for Customers to sell or buy used cell phones? Or advise the best place to buy a backup phone that is compatable with the Public Mobile Network?

Resolved! LG Phoenix # SKU 748617

Hello,A family member gave me a AT&T gift phone the LG Phoenix # 4G LTE. She bought it brand new as a gift back up phone. Can anyone advise if this phone will work on the Public Mobile Telus system?I do not have the IMEI number since its at her h...

Resolved! Troubles in US

So I just landed in SAN Francisco. I have the $40 plan which I thought gave me international texting. I bought add ons for calling and for data as well. As soon as I landed I went to send a text and was notified that texting was not part of my plan. ...

Very weak signal inside my house in a large town. Oshawa.

Hi guys, this is becoming a big problem for me. I live in East Oshawa, Townline and Taunton area. It is an area with thousands of homes everywhere. I do live near a wooded ravine and tall trees but still... I get between 1 and 3 bars inside my house ...

How can you find your PIN number?

Is there a a place that has your PIN # listed on your Profile Account? I can't remeber what I set up as my pin.

New promotion at store this weekend, Mar 9 and 10

Hi, Free sim card and first 30 days plan for free is up again. https://www.publicmobile.ca/en/bc/plans/30daysfor0

Resolved! Voucher not verified

I have been using Public Mobile for six months, and have been paying with the same voucher system. 3days ago I purchased a voucher at the same store as usual but it is not working. Waited 24-48hours, tried again still does not work. Purchased another...

Data is being used or turned on but shown some usage

Does anyone of you experience charged usage on data but never used? I have an add-on of data purchased on Mar 4. I have not turned on my data for the past few days as I have wifi at home. I checked on my usage and it showed that I have 5 mb used. In ...

data included in my plan

I have data but cannot get it to work attachments can not be sent I have excellent wifi in my home and data plan on phone except phone doesnt work

Text Messaging not working when not on Wifi

We've had the phones for a couple months now and text messaging is still not working when not on Wifi. I've changed and checked all settings I can think of. Kids have iPhone 6 and iPhone SE. I'll be cancelling plans if I can't find a solution (I'v...

Resolved! Purchasing SIM Card In-Person In Quebec

Could someone tell me where I could buy a Public Mobile SIM card in-person in Quebec, in the Montreal area, please? I'm pretty sure there are Public Mobile stores and/or kiosks around, I remember seeing them, but I can't find any in the store locator...

Resolved! Transaction History = $0 but I don't see a charge on my CC

I have AutoPay set up since September of 2018. I just received my Feb 4 - March 3, 2019 CC statement and noticed that the payment for my phone was not charged. When I look in my account transaction history on Public Mobile, I have a zero balance show...

My account is not working after I renewed it

I was disconnected for 2 days. I bought a voucher, then entered it. Says it was used now no data, text or voice

Resolved! Data not working

Hi,Voice and data was working on my LG G5 phone earlier and recently I usedmy phone overseas (for 3 weeks) and when I came back data is not working on my public mobile simI created APN settings again by following the configuration specified here:http...

Blog article

Under my profile, private statistics, Blog articles/comments posted is listed.How does someone write a blog article on PM?

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