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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! How do I know when number port is complete?

I signed up my wife to Public Mobile last night, and all is going great, so I just ported her number from Virgin. I completed the online info, and got the "Phone number change successful " message online. I know it can take some time for the port to ...

Have a maxwest vice 3g flip phone and can't get mms working

I have a Midwest vice 3g flip phone andHave tried to get the mms working. I had no trouble on my other phone ,lg. Any suggestions posted on here I have tried. The phone recognizes that there is an mms but get an error when trying to download.... Tha...

Know when Freedom Account shut after porting number

Hello,As a brand new client I took others advice and ported my Freedom number a few days ago.Freedom sent a email today stating"You have no phone numbers assigned to you, select a username and password within 45 days to keep your account access.Says ...

No Service

I activated my account and now my phone says "No service" my phone is unlocked. Help!

Resolved! Where to Buy a SIM Card in MARKHAM

Hey Everyone, New here, have a phone package for my daughter with Roger's for the past 5 years and noticed that they were ripping me off this whole time, paying well over $35 for only 100mb! Anyways, where can I purchase a Public Mobile SIM Card in ...

Resolved! can not port my number

i am trying to port my number from rogers under my name but public mobile is under my wife name wanna port over the number and keep getting this error if it does not work looks like i am gonna leave public mobile. erro: We were unable to transfer the...

Resolved! Porting failed

I ported my number over recently, but I'm having some issues. I can place a call, and it shows up from the ported number, however incoming calls just hear "6ut3 the number you have reached is not in service". Also texting incoming/outgoing aren't bei...

Resolved! Problem with phone service

I signed up to Public Mobile today. I got my new phone number and signed up for $20 unlimited province-wide talk. However, I cannot receive incoming calls. Also, if I make an out going call, I get the message that long distance charges may apply, eve...

Resolved! Just ported over, data and calling out works...

Hello Community, Just ported over from Freedom, I am able to start calls and use data on my phone. However, I am unable to receive calls from cellphones or landline. I've tried to restart the phone. Verified my APN settings, and topped up my balance...

Plan

Want to change my plan only have so much money in my account forgot password how come thay dont offer plans when call #611

Resolved! porting number at activation

In trying to port a telephone number I've been asked to complete a SIM & Activation online form/provide my ESN/MEID by clicking Contact us at the Publicmobile.ca webpage. I can't find the Contact us to click.

No Service

So to start out, I ran out of data bfore my renewal in 2 days, so I made a payment to restart the cycle as it says in the payment page. But it only deposited the money into my account and still no service.What am I missing as I don't see anything di...

Public Mobile online activation failed

Can someone please help me. I tried to activate a new sim card on public mobile (new account) and on the payment page --- when I pressed Activate, I get a error message after a while "Your activation request has failed. Please contact Public Mobile h...

Password

This is dum been trying for 2 days can not get my pass word reset

Resolved! Can't Port a number error on webpage PLEASE HELP!

I want to activate a sim card and port in a number but i get stuck on the 2 Phone number page. After filling out the information I press process button and the page hangs and i get a website that says Generic ErrorOh no! It looks like something went ...

Identity Verification via. Public Mobile Phone Bill

I am in the progress of signing up with a new bank. However, to verify my identity, I would require that I send the bank an original copy of my latest phone bill that contains my name and address. Through some research, it seems public mobile does n...

FYI Regarding Travel to New Zealand

Though this isn't a question for the Community, it might answer some questions that other members had/have. I thought my travel experience with international phone plans might be helpful for others looking to do so in the future. I was just in New Ze...

No service

I just switched to PUblicMobile, and my phone is now often showing no service 'service network unavailable', and when I try to make calls, it will say the number is 'not registered on network'. Often after 4-5 attempts, the phone will show full signa...

Resolved! Can not activate cellular data network

Hi, new user and activated a sim card online for an iphone 4. Yes an iphone 4 Has a compatible IMEI number and can make calls. It shows public mobile 3G on my screen with full strength but when I try and use my data, it says (can not activate cellul...

Resolved! Barely any signal bars with in Ottawa

Just switched over to PM today, but I am getting terrible reception, and already missed a few calls due to no service in downtown Ottawa! What is going on? I used to be with one of the big guys and never had signal issues. Drop from 4 bars, to 1 or ...

Accessing account

I have two PM accounts for two separate phones. I received a text on each saying my CC was expiring. I had no problem updating my CC on one phone but when I try to sign in to the other I keep getting logged into the same account. When I try to regist...

`@` symbol being appended to the end of some text messages

Hi all, I am experiencing an extremely weird issue that I'm not sure is the cause. At the end of some(not all) text messages, there is an @ symbol being appended to the end of the text. So for example, a text would be like "Hi there @" This is occur...

Resolved! Moving Phone Number from Another Carrier

I am currently trying out the service on an entry level plan. What is the best way for me to migrate my phone number that is with another supplier? I am paranoid about loosing it!

Changed to new plan - Lost $10/month credit?

Hello, I recently signed up for PM with 30/month plan with a $10/month for 6 months credit. I saw a special offer $25/month and accepted it. Is my credit no longer valid?? thanks for any help

Resolved! Payment Voucher Problems

I bought a payment voucher at shoppers drug mart today and it wont seem to work, ive tried the voucher number multiple times but to no avail. I contacted the shoppers that i got it from and they wont help me. the message i get is as follows: Unfortun...

Friend refer reward

Hi,I got a message saying that my friend referral reward reduced from $6 to $3 for 90 days due to the account inactivitiy. But I asked both of my friends, they are still actively using public mobile. Can you help me to check or tell me which account ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! How do I know when number port is complete?

Have a maxwest vice 3g flip phone and can't get mms working

Know when Freedom Account shut after porting number

No Service

Resolved! Where to Buy a SIM Card in MARKHAM

Resolved! can not port my number

Resolved! Porting failed

Resolved! Problem with phone service

Resolved! Just ported over, data and calling out works...

Plan

Resolved! porting number at activation

No Service

Public Mobile online activation failed

Password

Resolved! Can't Port a number error on webpage PLEASE HELP!

Identity Verification via. Public Mobile Phone Bill

FYI Regarding Travel to New Zealand

No service

Resolved! Can not activate cellular data network

Resolved! Barely any signal bars with in Ottawa

Accessing account

`@` symbol being appended to the end of some text messages

Resolved! Moving Phone Number from Another Carrier

Changed to new plan - Lost $10/month credit?

Resolved! Payment Voucher Problems

Friend refer reward

Resolved! I am vacationing in Spain and need to confirm my data is not being used.

Can I create an account without an existing phone number?

Umeebr reactive and my money back

my account doesn't show both of our phones

Just switched to Public from another carrier - not...

eSIM

Can't pay

Sim card install

how to find my post in this community?