Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am unable to use the mobile data and texting functionality on my phone. I am still able to receive telephone calls. I first noticed this issue approximately two weeks ago. Initially, I believed it was because I was out of data, even though the self...
In month of March public mobile transaction two times from my credit card.i starts in February autopay. Now they charge me double amount.if anybody help me . How I reach public mobile customer service? Who solve my problem.
I ordered the sim card and had it sent to my work so used my work email. When I tried to register the SIM card I used my personal email. At the end of the registration form I got an error that it did not work and to try again. When I try to start ove...
I can’t create an account because the system is sending my phone number a text message that I can receive. I dropped my phone and I guess it is broken. So now I can’t cancle the auto top up because I can’t even create my own account?! Help!
There was a promotion in March that new customer get $25 when sign up so I signed up. Until now, I haven't receive the $25 yet. Please help. I need it to pay my bill. Thanks.
The past couple of days, my conversations have been disconnecting on me. This disconnection happens often. I switched to my husbands phone (Public Mobile as well) and does the same when I use his phone.
Hey good afternoon,I am just wondering why I would have no service. I had lost my iphone and was trying to find it, could not find it, swiched iphones got a new sim card and I have no service.Any ideas what I can do about thisMy acount is active and ...
Please help tried everything
I signed on one month plan a week ago, but my phone frequently shows no service , even a couple of times a day, quite often when I wanted to use it, it shows no services, is there anyone knows what is going on?
Hi I have a iPhone 6s I put in the imei it said it was compatible it’s saying sim not supported why is this I just bought the phone
I'm not sure who to DM on here so a public post is needed!
Requesting a moderator's help. When I go into my account overview, you'll notice the absence of the 100 minutes that are included in my plan and rather, my minutes used are being deducted from my 200 US/CAN add-on. Can you please re-instate my 100 m...
I am changing from an Iphone5s that is activated with PM. I took the SIM out of that phone and put it in the Iphone 6 and it says activation required. I thought it was supposed to work right away. Now what do I do?
I want to speak to a live person or cancel my activation. The robot thing is not working .
My calls keep getting dropped after about 5 minutes. I've rebooted my phone but it keeps happening. Started happening a couple of days ago. Is there a fix for this?
Hello, I've just setup a new account for my wife and went through the setup process. After submitting the credit card details the page timed out and asked me to log in again. I attempted to log in with the email address and password setup however its...
If issue is not fixed, i will be switching to Chatr by the end of the month.
Hi There, How are you? I recently got public mobile but I am not able to login at https://selfserve.publicmobile.ca/It says Sorry, your login attempt failed. Please try again. Please help! Thanks
Hi, I'm hoping you guys can please revive my self serve account. I can't log in. If you guys could please help me out I would really appreciate it. I tried resetting my password but it won't work and it won't take my email address.Thanks.
I set up my account monday afternoon an everything seems ok. I still get unregistered sim and no connection. Have transfered my landline to public mobile will this take long
I was in the US roaming for the last week and had excellent success with connectiviity, send/receiving texts, making calls, etc. however since I returned back to Canada yesterday, I can send but NOT RECEIVE texts from anyone. Can someone provide tr...
In mid-April I set up an automatic plan change at my next renewal. I wanted to switch to $15 a month plan. On April 30, the plan changed and my auto pay charged my credit card. I was all paid up for the month of May, but for some reason my plan was s...
So just wanted to say thanks to Public Mobile for the new and improved $15 plan with unlimited incoming minutes now being included in additon to 100 Canada wide outgoing mins. But was wondering why there is no official announcement (that I've seen)...
Hi,my auto payment has been refused and since then I tried with 3 differents cards and none of them is accepted neither and I have sufficient funds on them, what can I do ???marlene david.
Hi Jeremy,I joined public mobile yesterday and I requested my old number to be transferred. I also requested my iPhone to be unlocked from Rogers. I inserted the new SIM card into my phone and turn the phone on. It requests me to “Choose a Wi-Fi Netw...
Last month I configured my plan to change from $30 to $25 plan during renewal. However, while verifying the transactions noticed that its been charged $35 instead of $25.Is this a glitch in the system ? Anyone else encountered any similar issue ?Note...
HiI joined public mobile yesterday on the $15/month plan. The "Unlimited Incoming Minutes" is the main reason I signed up. But on my account page this is not listed as part of my plan - Is it still included in the plan?How are international incoming ...
I have confirmed the charges to my credit card but get auto message that payment is required. Two notes to moderator team over two days with no assistance yet. Any suggestions on how to get this resolved?
Hi, I have been dealing with a persistent issue over the past week where I cannot properly make or receive calls on the network. I am able to hear the ring and accept the call (similarly for the person I attempt to call) but there is no sound from ei...
hi am in NL i want to port my nos from Koodo to public mobilei have already take public mobile connection. my nos is xxxxxxxxxx whereas my koodo nos is yyyyyyyyyy i would like to keep my koodo nos. Please support. regardsVivek Edit: Phone number red...
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